Truck Centers, Inc.
Job Description
Are you a pro at keeping things organized and making sure operations run smoothly? Do you thrive in a fast-paced, team-driven environment? If so, Truck Centers, Inc. is looking for a Service Dispatcher to be the key link between our customers, technicians, and service team.
Why Join Truck Centers, Inc. We’re a
family-owned, people-focused
dealership with a passion for delivering exceptional service. As a
Service Dispatcher
, you’ll play a crucial role in ensuring our technicians have everything they need to get the job done right—on time and with quality.
This position will work Monday-Thursday, 5:00am-4pm.
WHAT YOU'LL DO:
Coordinate & Assign Repairs
– Assign work to technicians based on skill level, certification, and workload.
Monitor Workflow
– Keep an eye on repair progress and make real-time adjustments to keep things moving.
Communicate with Customers & Team Members
– Provide updates on repairs, delays, and estimated completion times.
Collaborate Across Departments
– Work closely with the rest of the Service office and Parts team to minimize delays and ensure smooth repairs.
Quality Control
– Review completed repair orders to ensure all documentation meets company and warranty guidelines.
Facilitate Shift Changes
– Communicate job status and updates to ensure a seamless transition.
Qualifications
Minimum of 2 years mechanical, trucking, or dealer service experience; 4+ years preferred
Knowledge of Service department operations
Fundamental mechanical aptitude or truck repair experience
Proven supervisory experience and leadership skills
Knowledge of computer operations, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus
Freightliner dealership experience and CIC Level I or II training are strongly preferred
Demonstrated time management and interpersonal communications skills, even in times of stress
Strong organizational and problem-solving skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
Must participate in a pre-employment background check and drug screen.
What we offer Pay Range:
$49,071.36 - $73,607.04 per year with incentive eligibility
401(k) with company match
Health insurance with 3 plan options to choose from
Vision Insurance
Dental Insurance
Paid time off including paid volunteer time
Disability insurance
FSA and HSA options
Company paid Life and AD&D insurance
Maternity leave
Employee assistance program
Wellness program
Company paid uniforms
Additional Information
Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.
We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits.
#J-18808-Ljbffr
Are you a pro at keeping things organized and making sure operations run smoothly? Do you thrive in a fast-paced, team-driven environment? If so, Truck Centers, Inc. is looking for a Service Dispatcher to be the key link between our customers, technicians, and service team.
Why Join Truck Centers, Inc. We’re a
family-owned, people-focused
dealership with a passion for delivering exceptional service. As a
Service Dispatcher
, you’ll play a crucial role in ensuring our technicians have everything they need to get the job done right—on time and with quality.
This position will work Monday-Thursday, 5:00am-4pm.
WHAT YOU'LL DO:
Coordinate & Assign Repairs
– Assign work to technicians based on skill level, certification, and workload.
Monitor Workflow
– Keep an eye on repair progress and make real-time adjustments to keep things moving.
Communicate with Customers & Team Members
– Provide updates on repairs, delays, and estimated completion times.
Collaborate Across Departments
– Work closely with the rest of the Service office and Parts team to minimize delays and ensure smooth repairs.
Quality Control
– Review completed repair orders to ensure all documentation meets company and warranty guidelines.
Facilitate Shift Changes
– Communicate job status and updates to ensure a seamless transition.
Qualifications
Minimum of 2 years mechanical, trucking, or dealer service experience; 4+ years preferred
Knowledge of Service department operations
Fundamental mechanical aptitude or truck repair experience
Proven supervisory experience and leadership skills
Knowledge of computer operations, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus
Freightliner dealership experience and CIC Level I or II training are strongly preferred
Demonstrated time management and interpersonal communications skills, even in times of stress
Strong organizational and problem-solving skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
Must participate in a pre-employment background check and drug screen.
What we offer Pay Range:
$49,071.36 - $73,607.04 per year with incentive eligibility
401(k) with company match
Health insurance with 3 plan options to choose from
Vision Insurance
Dental Insurance
Paid time off including paid volunteer time
Disability insurance
FSA and HSA options
Company paid Life and AD&D insurance
Maternity leave
Employee assistance program
Wellness program
Company paid uniforms
Additional Information
Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.
We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits.
#J-18808-Ljbffr