Loews Hotels & Co
Loews Hotels & Co has ventured into Kansas City, MO with the new Loews Kansas City Hotel. The 800‑room hotel features 60,000 square feet of meeting and function space and a sky bridge connecting to the 800,000 square foot Kansas City Convention Center. Loews Kansas City is located at the cornerstone of an already vibrant and continuously growing downtown Kansas City.
Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer
Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, Holidays, and Bereavement Pet Insurance and Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Team Member Hotel Rates, other discounts, perks, and more What We’re Looking For
We are seeking a friendly and energetic Front Office Agent dedicated to enhancing our guest experience through exceptional service and support. Who You Are
A warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members. Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs. Excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism. Proactive with the ability to handle various tasks and adjust to changing situations. Veterans and military spouses are encouraged to apply. What You’ll Do
Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms that satisfy all special requests. Obtains necessary credit and payment information from the guest. Sells rooms in accordance with Front Desk sales strategies. Ensures knowledge of all banquet event orders and resumes of upcoming groups and events. Provides detailed information about room types, amenities, and hotel facilities to guests, and addresses guest inquiries. Provides detailed information about local attractions, including travel directions; promotes hotel facilities, food and beverage outlets, and recreational programs. Monitors, communicates, and responds to guest feedback to enhance service quality. Develops and maintains resources and contacts to ensure that hotel guests receive up-to-date information on a broad variety of activities and events. Maintains overall cleanliness and appearance of the Front Desk and lobby area, including temperature, lighting, and music. Performs check‑out and cash handling activities in accordance with all hotel cash handling policies and procedures. Handles emergencies with professionalism while ensuring the safety and security of guests and staff. Performs additional duties as assigned. Your Qualifications Includes
Minimum of one (1) year guest service experience in hotel hospitality preferred. Experience with previous Property Management System, preferred Opera System. Ability to stand and walk for long periods of time required. Ability to work weekends, evenings, holidays as necessary/required.
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Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, Holidays, and Bereavement Pet Insurance and Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Team Member Hotel Rates, other discounts, perks, and more What We’re Looking For
We are seeking a friendly and energetic Front Office Agent dedicated to enhancing our guest experience through exceptional service and support. Who You Are
A warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members. Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs. Excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism. Proactive with the ability to handle various tasks and adjust to changing situations. Veterans and military spouses are encouraged to apply. What You’ll Do
Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms that satisfy all special requests. Obtains necessary credit and payment information from the guest. Sells rooms in accordance with Front Desk sales strategies. Ensures knowledge of all banquet event orders and resumes of upcoming groups and events. Provides detailed information about room types, amenities, and hotel facilities to guests, and addresses guest inquiries. Provides detailed information about local attractions, including travel directions; promotes hotel facilities, food and beverage outlets, and recreational programs. Monitors, communicates, and responds to guest feedback to enhance service quality. Develops and maintains resources and contacts to ensure that hotel guests receive up-to-date information on a broad variety of activities and events. Maintains overall cleanliness and appearance of the Front Desk and lobby area, including temperature, lighting, and music. Performs check‑out and cash handling activities in accordance with all hotel cash handling policies and procedures. Handles emergencies with professionalism while ensuring the safety and security of guests and staff. Performs additional duties as assigned. Your Qualifications Includes
Minimum of one (1) year guest service experience in hotel hospitality preferred. Experience with previous Property Management System, preferred Opera System. Ability to stand and walk for long periods of time required. Ability to work weekends, evenings, holidays as necessary/required.
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