Wyndham Hotels & Resorts
Compensation TypeHourly Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.www.highgate.com
Location Residence Inn Atlanta Gwinnett
1760 Pineland RoadDuluth, GA 30096
Overview The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel.
Responsibilities
Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working
Prepare and replenish buffet items in a timely manner
Ensure quality control of buffet with regard to cleanliness and appearance
Clear clean and reset tables/hotel spaces per client request or management instruction
Ensure all service areas are stocked organized clean and neat
Accommodate any special requests made by a guest and offer appropriate alternatives when necessary
Communicate with all departments regarding in house VIPs
Wash dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas
Have a thorough knowledge of menu
Perform opening and closing procedures
Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do
Perform any other duties or attend meetings as requested by management
Qualifications
Ability to perform job function with attention to detail speed and accuracy
High School diploma or equivalent and/or experience in a hotel or a related field preferred
Must be willing and have the ability to work a varied schedule that may include weekends and holidays
Must be able to obtain and provide Food Handlers card as required by city/county/state
Must be able to evaluate and select among alternative courses of action quickly and accurately
Ability to handle stressful situations in a calm professional manner
Understanding of hotel products and guest services
Ability to communicate professionally when answering phones and speaking with guests and team members
Demonstrates a positive attitude and a desire to be of service to others
Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquette
Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
Ability to read comprehend and write simple instructions and/or short correspondence and memos
Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy
Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner
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With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.www.highgate.com
Location Residence Inn Atlanta Gwinnett
1760 Pineland RoadDuluth, GA 30096
Overview The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel.
Responsibilities
Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working
Prepare and replenish buffet items in a timely manner
Ensure quality control of buffet with regard to cleanliness and appearance
Clear clean and reset tables/hotel spaces per client request or management instruction
Ensure all service areas are stocked organized clean and neat
Accommodate any special requests made by a guest and offer appropriate alternatives when necessary
Communicate with all departments regarding in house VIPs
Wash dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas
Have a thorough knowledge of menu
Perform opening and closing procedures
Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do
Perform any other duties or attend meetings as requested by management
Qualifications
Ability to perform job function with attention to detail speed and accuracy
High School diploma or equivalent and/or experience in a hotel or a related field preferred
Must be willing and have the ability to work a varied schedule that may include weekends and holidays
Must be able to obtain and provide Food Handlers card as required by city/county/state
Must be able to evaluate and select among alternative courses of action quickly and accurately
Ability to handle stressful situations in a calm professional manner
Understanding of hotel products and guest services
Ability to communicate professionally when answering phones and speaking with guests and team members
Demonstrates a positive attitude and a desire to be of service to others
Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquette
Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
Ability to read comprehend and write simple instructions and/or short correspondence and memos
Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy
Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner
#J-18808-Ljbffr