Ponce Health Sciences University/Tiber Health Innovations
Receptionist
Ponce Health Sciences University/Tiber Health Innovations, Saint Louis, Missouri, United States, 63146
SUMMARY/OBJECTIVE
This position provides high quality reception service for all visitors to the University and Admissions and Student Success departments, staff and students, and follows the procedures to ensure the smooth running of services. Candidates should possess excellent customer service skills, an understanding of computer-based applications, and clerical abilities to perform outreach, data entry, and document imaging.
Principal Duties/Responsibilities General Duties
Contribute to the development and maintenance of a positive culture that embeds the University's values and beliefs, and ensures that students and staff feel valued, safe and supported
Be a role model for outstanding employability skills and practices
Present a positive, "can do" attitude and take personal responsibility for own actions
Commit to a culture of continuous improvement and ensure that own contribution to the role and the University is of a very high standard
Represent the University positively and effectively in all dealings with external partners, parents, stakeholders and agencies
Take responsibility for actively participating in the appraisal process and own continuing professional development arising from that process and on-going feedback
Be responsible for taking all appropriate measures to safeguard young people and promote their welfare within the walls of the University
Support students to improve their educational skills through everyday experiences
Detailed Duties
Assist in University events including open houses, meet & greets, ceremonies, and graduation
Provide high-quality reception service for all visitors to the Admissions and Student Success departments, staff and students, ensuring that visitors are issued with identification badges in order to meet safeguarding, security and health and safety procedures
Be the first point of contact for telephone, email and face‑to‑face enquirers, providing appropriate information and completing documents and databases as necessary
Ensure supplies are inventoried and maintained at appropriate levels; order supplies as necessary and within budgetary means
Process requisitions for the departments in a timely manner, carefully avoiding overdue fees
Provide administrative support that is efficient and effective to the departments, using provided systems to enable the appropriate storage, retrieval and reporting of information and data
Provide excellent customer service by through quality customer service, meeting their needs and demonstrating the added value of the service provided
Ensure that customer concerns are addressed in accordance with procedures
Be the main point of contact for internal bookings
Operate the department phone system, printer and copier, facsimile machine and electronic mail to communicate internally and externally, as required
Receive, record, secure and dispense lost property
Receive, sort and distribute incoming mail and deliveries and ensure that outgoing mail is processed appropriately and meets postal deadlines
Undertake general clerical tasks for the Admissions & Student Success department
Be responsible for developing and maintaining skills and knowledge to competently perform own role through research and training as identified during the appraisal process and on-going feedback
Ensure that all items are fully stocked in the student and teamwork areas
Carry out any other reasonable duties requested by manager
COMPETENCIES To perform the job successfully, an individual must be dependable and have good inter‑personal and communication/organization skills and the ability to interact effectively with students, faculty, and staff. Demonstrated ability to meet and/or exceed determined goals and objectives. Excellent written, verbal communication and customer service skills. Time management and the ability to meet deadlines and multi‑task are required.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Listed below are the knowledge, skills, and/or abilities required for this position, as well as the Physical Demands and Work Environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience in VOIP phone systems such as "Go To" or similar.
Minimum qualifications Minimum of an associate's degree and 6 months experience. Associate degree or equivalent in earned college‑level credit and possess a commitment to providing quality service to students seeking post‑secondary education. Six (6) months of related reception experience in a high‑traffic office environment. Preferred experience in higher education/university environment.
Computer Skills To perform this job successfully, an individual should have general knowledge of computers including Microsoft Office Applications such as Word, PowerPoint, Outlook, and Excel.
Certificates, Licenses, Registrations Certifications in administrative proficiencies appreciated.
PHYSICAL DEMANDS PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to use hands to type on computer, operate office equipment and handle books, files, documents, etc. Must be able to talk and hear to answer phones and when assisting others. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and to stoop or kneel. The employee must occasionally lift objects weighing from 10 - 30 pounds and possibly up to 50 pounds. Close vision needed to use computer. Must have distance vision and depth perception for safety purposes.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment in this position is characteristic of a normal office environment. The noise level in the work environment is usually mild to moderate. At times, the position requirements will require the ability to produce results in a fast‑paced environment. Independence and autonomy with little direct supervision is required. Professional mannerisms are expected as a representative of the university. This position requires leadership and the ability to accept performance feedback.
NOTE This job description in no way states or implies that these are the only duties to be performed the employee will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. An employee is expected to assist and provide coverage for coworkers during peak periods, vacation days or sick days.
EEO Statement Ponce Health Sciences University (PHSU), as an educational institution and as an employer, values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Accordingly, the University prohibits and will not engage in discrimination or harassment on the basis of race, color, religion, national origin, ancestry, sex, age, marital status, familial status, sexual orientation, political affiliation, disability, or veteran status.
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Principal Duties/Responsibilities General Duties
Contribute to the development and maintenance of a positive culture that embeds the University's values and beliefs, and ensures that students and staff feel valued, safe and supported
Be a role model for outstanding employability skills and practices
Present a positive, "can do" attitude and take personal responsibility for own actions
Commit to a culture of continuous improvement and ensure that own contribution to the role and the University is of a very high standard
Represent the University positively and effectively in all dealings with external partners, parents, stakeholders and agencies
Take responsibility for actively participating in the appraisal process and own continuing professional development arising from that process and on-going feedback
Be responsible for taking all appropriate measures to safeguard young people and promote their welfare within the walls of the University
Support students to improve their educational skills through everyday experiences
Detailed Duties
Assist in University events including open houses, meet & greets, ceremonies, and graduation
Provide high-quality reception service for all visitors to the Admissions and Student Success departments, staff and students, ensuring that visitors are issued with identification badges in order to meet safeguarding, security and health and safety procedures
Be the first point of contact for telephone, email and face‑to‑face enquirers, providing appropriate information and completing documents and databases as necessary
Ensure supplies are inventoried and maintained at appropriate levels; order supplies as necessary and within budgetary means
Process requisitions for the departments in a timely manner, carefully avoiding overdue fees
Provide administrative support that is efficient and effective to the departments, using provided systems to enable the appropriate storage, retrieval and reporting of information and data
Provide excellent customer service by through quality customer service, meeting their needs and demonstrating the added value of the service provided
Ensure that customer concerns are addressed in accordance with procedures
Be the main point of contact for internal bookings
Operate the department phone system, printer and copier, facsimile machine and electronic mail to communicate internally and externally, as required
Receive, record, secure and dispense lost property
Receive, sort and distribute incoming mail and deliveries and ensure that outgoing mail is processed appropriately and meets postal deadlines
Undertake general clerical tasks for the Admissions & Student Success department
Be responsible for developing and maintaining skills and knowledge to competently perform own role through research and training as identified during the appraisal process and on-going feedback
Ensure that all items are fully stocked in the student and teamwork areas
Carry out any other reasonable duties requested by manager
COMPETENCIES To perform the job successfully, an individual must be dependable and have good inter‑personal and communication/organization skills and the ability to interact effectively with students, faculty, and staff. Demonstrated ability to meet and/or exceed determined goals and objectives. Excellent written, verbal communication and customer service skills. Time management and the ability to meet deadlines and multi‑task are required.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Listed below are the knowledge, skills, and/or abilities required for this position, as well as the Physical Demands and Work Environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience in VOIP phone systems such as "Go To" or similar.
Minimum qualifications Minimum of an associate's degree and 6 months experience. Associate degree or equivalent in earned college‑level credit and possess a commitment to providing quality service to students seeking post‑secondary education. Six (6) months of related reception experience in a high‑traffic office environment. Preferred experience in higher education/university environment.
Computer Skills To perform this job successfully, an individual should have general knowledge of computers including Microsoft Office Applications such as Word, PowerPoint, Outlook, and Excel.
Certificates, Licenses, Registrations Certifications in administrative proficiencies appreciated.
PHYSICAL DEMANDS PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to use hands to type on computer, operate office equipment and handle books, files, documents, etc. Must be able to talk and hear to answer phones and when assisting others. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and to stoop or kneel. The employee must occasionally lift objects weighing from 10 - 30 pounds and possibly up to 50 pounds. Close vision needed to use computer. Must have distance vision and depth perception for safety purposes.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment in this position is characteristic of a normal office environment. The noise level in the work environment is usually mild to moderate. At times, the position requirements will require the ability to produce results in a fast‑paced environment. Independence and autonomy with little direct supervision is required. Professional mannerisms are expected as a representative of the university. This position requires leadership and the ability to accept performance feedback.
NOTE This job description in no way states or implies that these are the only duties to be performed the employee will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. An employee is expected to assist and provide coverage for coworkers during peak periods, vacation days or sick days.
EEO Statement Ponce Health Sciences University (PHSU), as an educational institution and as an employer, values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Accordingly, the University prohibits and will not engage in discrimination or harassment on the basis of race, color, religion, national origin, ancestry, sex, age, marital status, familial status, sexual orientation, political affiliation, disability, or veteran status.
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