Four Seasons Hotels and Resorts
Assistant Reservations Manager, Full Time
Four Seasons Hotels and Resorts, Denver, Colorado, United States, 80285
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family‑friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24‑hour room service, savor locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments.
About the role Four Seasons Hotel Denver is seeking a Reservations Assistant Manager with experience delivering exceptional service. The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service. Four Seasons Hotels and Resorts is FORTUNE Magazine’s “100 Best Companies to Work For.”
Responsibilities
Capture sales from incoming reservations calls and coordinate details of each reservation. Complete internal reservation forms
Assist in day‑to‑day running of the Reservations Team
Answer general reservations e‑mail, retrieve and distribute mail and process brochure requests.
Handle guest complaints in accordance with Four Seasons policy.
Process WRO, Trust, internal reservations, and FIT reservations
Call to confirm and/or guarantee non‑guaranteed reservations, clear wait‑listed reservations.
Run appropriate reports checking for special requests and hard block any rooms that are not hard blocked for special requests, inform Manager of any special attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or special attention guests.
Monitor front desk reservations made the night prior, address any recurring issues
Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.
Process employee compensation requests, handle friends & family requests with guidance from Department Head or Assistant Manager
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co‑workers and planning committee.
Respond according to the crisis management plan to any resort emergency or safety situation.
Preferred Qualifications and Skills
Reading, writing and oral proficiency in English
Working knowledge of Microsoft Windows, Word, Excel
Legal work authorization in the United States
Comprehensive Benefits
Salary range: $69,000-72,000
Medical, dental, and vision insurance
Paid Time Off and Holiday pay
Discounted RTD Flex Pass for employees
401(k) participation with a company matching program
Complimentary stays at Four Seasons worldwide (subject to availability)
Free employee meals prepared by the culinary team
Equal Opportunity Statement Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website – https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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About the location An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family‑friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24‑hour room service, savor locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments.
About the role Four Seasons Hotel Denver is seeking a Reservations Assistant Manager with experience delivering exceptional service. The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service. Four Seasons Hotels and Resorts is FORTUNE Magazine’s “100 Best Companies to Work For.”
Responsibilities
Capture sales from incoming reservations calls and coordinate details of each reservation. Complete internal reservation forms
Assist in day‑to‑day running of the Reservations Team
Answer general reservations e‑mail, retrieve and distribute mail and process brochure requests.
Handle guest complaints in accordance with Four Seasons policy.
Process WRO, Trust, internal reservations, and FIT reservations
Call to confirm and/or guarantee non‑guaranteed reservations, clear wait‑listed reservations.
Run appropriate reports checking for special requests and hard block any rooms that are not hard blocked for special requests, inform Manager of any special attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or special attention guests.
Monitor front desk reservations made the night prior, address any recurring issues
Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.
Process employee compensation requests, handle friends & family requests with guidance from Department Head or Assistant Manager
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co‑workers and planning committee.
Respond according to the crisis management plan to any resort emergency or safety situation.
Preferred Qualifications and Skills
Reading, writing and oral proficiency in English
Working knowledge of Microsoft Windows, Word, Excel
Legal work authorization in the United States
Comprehensive Benefits
Salary range: $69,000-72,000
Medical, dental, and vision insurance
Paid Time Off and Holiday pay
Discounted RTD Flex Pass for employees
401(k) participation with a company matching program
Complimentary stays at Four Seasons worldwide (subject to availability)
Free employee meals prepared by the culinary team
Equal Opportunity Statement Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website – https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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