Service Experts
Service Technician I
Service Experts•Lexington, Kentucky, USA
Reports To:
Field Supervisor or General Manager
Status:
Full-time Regular position
Location Name:
Midland Air Service Experts
Location Address:
714 S Lake Dr Suite 100 Lexington SC 29072
Why You Should Join the Service Experts Team Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training support and an opportunity for unlimited professional growth.
Join us and become an EXPERT!
Service Experts Company Perks and Benefits for YOU
Top Pay for Top Performers including incentive and bonus opportunities (depending on the position)
Our Top Technicians earn over
$80000
Generous PTO provided
24 paid days off within your first year of employment (vacation, personal holidays & national holidays)
29 paid days off after your 2nd year of employment
Ready to get out of your work truck— we have ample
advancement
and
career‑growth opportunities
available across the U.S.
Hold on to more of your paycheck with Company-sponsored
Medical Dental
and
Vision Insurance programs
Company‑provided smart
phone ,
tablet ,
uniform plan
and
tool replacement program
Well make you better at what you do with our internal
Training Academy
Best-in-class
401(k) Retirement Savings Plan
with attractive
company matching
contributions
Company‑paid employee Life Insurance
with options for YOU and your Family!
Short‑term
and
Long‑term disability
insurance options that will protect you and your family if you are unable to work
Supplemental benefit programs
such as: Legal advice, pet insurance and health advocacy programs
Position Summary Under general supervision performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolve problems and ensures complete customer satisfaction. Promotes products and services under the direction of the Field Supervisor or General Manager.
Key Responsibilities
Works under general supervision to perform residential and/or light commercial service and maintenance calls.
Analyzes diagnoses and resolves customer problems in a courteous, professional, timely and accurate manner.
Diagnoses and performs services on heating, air conditioning, ventilation and refrigeration equipment as well as accessories in an accurate and timely manner.
Inspects equipment and performs diagnostics to identify potential problems and prevent premature and unexpected breakdowns or callbacks.
Completes routine maintenance and equipment cleaning as needed or required.
Responsible for delivery and removal of parts and equipment needed to complete service work.
Uses hand‑held device to record all required information on customer call. Completes all forms and paperwork in a neat, timely, complete and accurate manner. Collects payment from customer.
Communicates with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability.
Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction.
Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
Ensures company property vehicles and tools are properly maintained and accounted for.
Represents the company professionally, honestly and ethically in all business matters and activities.
Follows standard procedures and processes to ensure that the company vehicle is properly stocked, returns defective warranty parts to the branch and orders/replenishes vehicle stock as needed.
Performs similar/other duties as needed or assigned.
Regular, reliable attendance.
Health & Safety Roles and Responsibilities
Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately.
Corrects substandard acts or conditions within area of control.
Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s).
Never removes or renders ineffective safety guards, devices or clothing prescribed to be in place or worn.
Complies with the general rules as prescribed by company program(s) or procedure(s).
Operates devices or equipment as prescribed by company program(s) or procedure(s).
Participates in any safety initiatives, teams or committees.
Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately.
Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents.
Does not perform acts that may endanger the safety or well‑being of others.
Does not engage in any pranks, contests or rough boisterous behavior.
Works in compliance with applicable legislative requirements.
Desired Skills and Qualifications
High school diploma or GED with additional training and 1‑2 years experience in HVAC; technical training certification required.
Must possess all valid licensing or certification as required by federal, state, provincial or local governmental laws or regulations for the geographical work area.
EPA and safety certifications required.
Skilled at servicing heating, air conditioning and ventilation equipment as well as related accessories.
Proficient mechanical aptitude and the ability to operate all necessary tools and equipment.
Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment.
Proficient at properly starting up and balancing airflow and to properly align belts and pulleys on all systems with little to no supervision.
Proficient at installing a basic duct fitting.
Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers and related equipment with little to no supervision.
Effective communication skills to communicate with customers and resolve customer issues, complaints or concerns.
Effective and efficient time‑management and organizational skills.
Valid driver’s license with acceptable driving record.
Available to work flexible hours and on‑call shifts as needed.
Ability to stand, walk, climb ladders, attic stairs and maneuver in attics, basements and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch and/or crawl.
Ability to work in a variety of environmental conditions including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights and congested areas.
Ability to safely climb 300‑lb load capacity rated ladders with a 30‑lb tool belt.
Natural or corrected vision to see and focus for close‑distance peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and to lift and carry items weighing up to 50 pounds.
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email
Required Experience IC
Key Skills Mechanic Experience, Pest Control, Customer Service, Hand Tools, HVAC, Mechanical Knowledge, Automotive Repair, Service Technician Experience, Maintenance, Heavy Lifting, Equipment Repair, Troubleshooting
Employment Type Full Time
Experience years
Vacancy 1
#J-18808-Ljbffr
Reports To:
Field Supervisor or General Manager
Status:
Full-time Regular position
Location Name:
Midland Air Service Experts
Location Address:
714 S Lake Dr Suite 100 Lexington SC 29072
Why You Should Join the Service Experts Team Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training support and an opportunity for unlimited professional growth.
Join us and become an EXPERT!
Service Experts Company Perks and Benefits for YOU
Top Pay for Top Performers including incentive and bonus opportunities (depending on the position)
Our Top Technicians earn over
$80000
Generous PTO provided
24 paid days off within your first year of employment (vacation, personal holidays & national holidays)
29 paid days off after your 2nd year of employment
Ready to get out of your work truck— we have ample
advancement
and
career‑growth opportunities
available across the U.S.
Hold on to more of your paycheck with Company-sponsored
Medical Dental
and
Vision Insurance programs
Company‑provided smart
phone ,
tablet ,
uniform plan
and
tool replacement program
Well make you better at what you do with our internal
Training Academy
Best-in-class
401(k) Retirement Savings Plan
with attractive
company matching
contributions
Company‑paid employee Life Insurance
with options for YOU and your Family!
Short‑term
and
Long‑term disability
insurance options that will protect you and your family if you are unable to work
Supplemental benefit programs
such as: Legal advice, pet insurance and health advocacy programs
Position Summary Under general supervision performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolve problems and ensures complete customer satisfaction. Promotes products and services under the direction of the Field Supervisor or General Manager.
Key Responsibilities
Works under general supervision to perform residential and/or light commercial service and maintenance calls.
Analyzes diagnoses and resolves customer problems in a courteous, professional, timely and accurate manner.
Diagnoses and performs services on heating, air conditioning, ventilation and refrigeration equipment as well as accessories in an accurate and timely manner.
Inspects equipment and performs diagnostics to identify potential problems and prevent premature and unexpected breakdowns or callbacks.
Completes routine maintenance and equipment cleaning as needed or required.
Responsible for delivery and removal of parts and equipment needed to complete service work.
Uses hand‑held device to record all required information on customer call. Completes all forms and paperwork in a neat, timely, complete and accurate manner. Collects payment from customer.
Communicates with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability.
Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction.
Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
Ensures company property vehicles and tools are properly maintained and accounted for.
Represents the company professionally, honestly and ethically in all business matters and activities.
Follows standard procedures and processes to ensure that the company vehicle is properly stocked, returns defective warranty parts to the branch and orders/replenishes vehicle stock as needed.
Performs similar/other duties as needed or assigned.
Regular, reliable attendance.
Health & Safety Roles and Responsibilities
Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately.
Corrects substandard acts or conditions within area of control.
Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s).
Never removes or renders ineffective safety guards, devices or clothing prescribed to be in place or worn.
Complies with the general rules as prescribed by company program(s) or procedure(s).
Operates devices or equipment as prescribed by company program(s) or procedure(s).
Participates in any safety initiatives, teams or committees.
Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately.
Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents.
Does not perform acts that may endanger the safety or well‑being of others.
Does not engage in any pranks, contests or rough boisterous behavior.
Works in compliance with applicable legislative requirements.
Desired Skills and Qualifications
High school diploma or GED with additional training and 1‑2 years experience in HVAC; technical training certification required.
Must possess all valid licensing or certification as required by federal, state, provincial or local governmental laws or regulations for the geographical work area.
EPA and safety certifications required.
Skilled at servicing heating, air conditioning and ventilation equipment as well as related accessories.
Proficient mechanical aptitude and the ability to operate all necessary tools and equipment.
Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment.
Proficient at properly starting up and balancing airflow and to properly align belts and pulleys on all systems with little to no supervision.
Proficient at installing a basic duct fitting.
Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers and related equipment with little to no supervision.
Effective communication skills to communicate with customers and resolve customer issues, complaints or concerns.
Effective and efficient time‑management and organizational skills.
Valid driver’s license with acceptable driving record.
Available to work flexible hours and on‑call shifts as needed.
Ability to stand, walk, climb ladders, attic stairs and maneuver in attics, basements and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch and/or crawl.
Ability to work in a variety of environmental conditions including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights and congested areas.
Ability to safely climb 300‑lb load capacity rated ladders with a 30‑lb tool belt.
Natural or corrected vision to see and focus for close‑distance peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and to lift and carry items weighing up to 50 pounds.
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email
Required Experience IC
Key Skills Mechanic Experience, Pest Control, Customer Service, Hand Tools, HVAC, Mechanical Knowledge, Automotive Repair, Service Technician Experience, Maintenance, Heavy Lifting, Equipment Repair, Troubleshooting
Employment Type Full Time
Experience years
Vacancy 1
#J-18808-Ljbffr