Insight Global
Job Overview
Location : Mundelein, IL (3x days onsite, hybrid)
Duration : 6-month contract, possible extension or hire
Pay Rate : $28/hour
Requirements
1-2+ years of working in a product complaint role or related (investigating complaints, NOT intaking them).
Experience with root cause analysis, CAPA process, evaluating cause and defect codes, etc.
Experience in a regulated industry (pharmaceutical / medical device / food and beverage industry).
Must have strong initiative, a drive to solve problems, and eagerness to learn new things.
Strong time management skills, communication skills, and critical thinking skills.
Responsibilities
Review and remediate historical product complaints to ensure completeness, accuracy, and compliance with updated regulatory and internal standards
Conduct retrospective investigations utilizing available data sources such as historical records, sample evaluations, image reviews, and trend analyses
Analyze updated investigation findings to ensure accurate root cause and draft clear, concise complaint updates based on results
Prepare and revise complaint records, including analysis summaries, closure statements, and remediation justifications
Apply updated procedural guidelines to identify complaints requiring escalation, including initiation of Corrective Action and Preventative Action (CAPA), Supplier Corrective Action Requests (SCAR), or Health Hazard Evaluations (HHE), based on trend analysis and reclassification outcomes.
Seniority Level Entry level
Employment Type Contract
Job Function Quality Assurance
Industries Medical Equipment Manufacturing
Benefits
Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr
Duration : 6-month contract, possible extension or hire
Pay Rate : $28/hour
Requirements
1-2+ years of working in a product complaint role or related (investigating complaints, NOT intaking them).
Experience with root cause analysis, CAPA process, evaluating cause and defect codes, etc.
Experience in a regulated industry (pharmaceutical / medical device / food and beverage industry).
Must have strong initiative, a drive to solve problems, and eagerness to learn new things.
Strong time management skills, communication skills, and critical thinking skills.
Responsibilities
Review and remediate historical product complaints to ensure completeness, accuracy, and compliance with updated regulatory and internal standards
Conduct retrospective investigations utilizing available data sources such as historical records, sample evaluations, image reviews, and trend analyses
Analyze updated investigation findings to ensure accurate root cause and draft clear, concise complaint updates based on results
Prepare and revise complaint records, including analysis summaries, closure statements, and remediation justifications
Apply updated procedural guidelines to identify complaints requiring escalation, including initiation of Corrective Action and Preventative Action (CAPA), Supplier Corrective Action Requests (SCAR), or Health Hazard Evaluations (HHE), based on trend analysis and reclassification outcomes.
Seniority Level Entry level
Employment Type Contract
Job Function Quality Assurance
Industries Medical Equipment Manufacturing
Benefits
Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr