Cobb County Government
The purpose of this classification is to provide routine clerical support for the Tax Assessors Office.
Distinguishing Characteristics Work is of a routine nature and does not require prior knowledge of departmental operations.
This position requires completion and passing of a Microsoft Outlook and Data Entry skills testing to move forward in the hiring process. The skills testing information and link will be sent via email after the closing date of this job announcement for applications received that successfully meet qualifications for this position. Please note: failure to complete the assessment will disqualify you from consideration for this position.
Responsibilities
Serves as the receptionist or first point of contact for the public: answers telephone calls and greets visitors; ascertains nature of business, directs callers/visitors to appropriate personnel, and records/relays messages; initiates and returns calls as necessary.
Provides clerical support for an assigned department/division; processes a variety of documentation associated with department/division operations within designated timeframes and per established procedures.
Performs customer service functions; provides information/assistance regarding department/division services, activities, procedures, fees, or other issues; distributes forms/documentation as requested; responds to routine questions or complaints; researches problems/complaints and initiates problem resolution.
Processes a variety of documentation associated with department operations within designated timeframes and per established procedures; receives, reviews, records, types, and/or distributes documentation; enters data into computer systems; logs, tracks, or maintains records regarding department activities; compiles data for further processing or for use in preparation of department reports; files, maintains, and stores hardcopy records.
Performs data entry functions by keying data into computer system; enters, retrieves, reviews or modifies data in computer database; scans documents into computer; verifies accuracy of entered data and makes corrections; indexes documents; develops databases and computerized reports.
Operates fax machine to send/receive documentation; transmits faxes on behalf of department/division staff; distributes/delivers incoming faxes to appropriate personnel; replenishes paper supply in fax machine as needed.
Types/sends e-mail messages; screens incoming e-mail messages.
Processes incoming/outgoing mail; sorts, organizes, opens, and/or distributes incoming mail; signs for incoming mail/packages and delivers to appropriate personnel; processes outgoing mail through postage machine; processes bulk mailing projects.
Copies and distributes forms, reports, correspondence, and other documentation.
Performs other related duties as assigned.
Minimum Qualifications High school diploma or GED required; supplemented by six months experience in clerical or customer service work.
Tasks require the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).
Sensory Requirements Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors Essential functions are regularly performed without exposure to adverse environmental conditions.
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Distinguishing Characteristics Work is of a routine nature and does not require prior knowledge of departmental operations.
This position requires completion and passing of a Microsoft Outlook and Data Entry skills testing to move forward in the hiring process. The skills testing information and link will be sent via email after the closing date of this job announcement for applications received that successfully meet qualifications for this position. Please note: failure to complete the assessment will disqualify you from consideration for this position.
Responsibilities
Serves as the receptionist or first point of contact for the public: answers telephone calls and greets visitors; ascertains nature of business, directs callers/visitors to appropriate personnel, and records/relays messages; initiates and returns calls as necessary.
Provides clerical support for an assigned department/division; processes a variety of documentation associated with department/division operations within designated timeframes and per established procedures.
Performs customer service functions; provides information/assistance regarding department/division services, activities, procedures, fees, or other issues; distributes forms/documentation as requested; responds to routine questions or complaints; researches problems/complaints and initiates problem resolution.
Processes a variety of documentation associated with department operations within designated timeframes and per established procedures; receives, reviews, records, types, and/or distributes documentation; enters data into computer systems; logs, tracks, or maintains records regarding department activities; compiles data for further processing or for use in preparation of department reports; files, maintains, and stores hardcopy records.
Performs data entry functions by keying data into computer system; enters, retrieves, reviews or modifies data in computer database; scans documents into computer; verifies accuracy of entered data and makes corrections; indexes documents; develops databases and computerized reports.
Operates fax machine to send/receive documentation; transmits faxes on behalf of department/division staff; distributes/delivers incoming faxes to appropriate personnel; replenishes paper supply in fax machine as needed.
Types/sends e-mail messages; screens incoming e-mail messages.
Processes incoming/outgoing mail; sorts, organizes, opens, and/or distributes incoming mail; signs for incoming mail/packages and delivers to appropriate personnel; processes outgoing mail through postage machine; processes bulk mailing projects.
Copies and distributes forms, reports, correspondence, and other documentation.
Performs other related duties as assigned.
Minimum Qualifications High school diploma or GED required; supplemented by six months experience in clerical or customer service work.
Tasks require the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).
Sensory Requirements Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors Essential functions are regularly performed without exposure to adverse environmental conditions.
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