Front Desk Associate

Description Job Summary The Front Desk Associate is responsible for providing exceptional customer service to all of our patients and visitors. Along with providing exceptional customer service, this position will also be responsible for a variety of administrative tasks as well as ensuring the aesthetic in the lobby remains clean and welcoming.

This position will travel to our Berwick office two times/week.

Essential Functions

Greet and welcome visitors in a professional and friendly manner

Answer and direct phone calls to the appropriate department or individual, including patient messages

Provide excellent customer support by addressing inquiries and resolving issues promptly

Manage incoming and outgoing mail, packages, and deliveries

Schedule appointments and maintain calendars for staff members within the EMR software including processing of referrals and pre-certification of procedures

Assist with filing, transcribing, and organizing documents

Perform clerical duties such as data entry, scanning, and photocopying

Assist with inventory management

Coordinate office events and assist with event planning

Collect copays and other payments as necessary

Other duties as assigned

Requirements Education, Skills, and Experience

High School Diploma required

1-3 years of relevant medical / surgical practice experience

Professional attitude and appearance

Solid written and verbal communication skills

Ability to be resourceful and proactive when issues arise

Excellent organizational skills

Multitasking and time-management skills, with the ability to prioritize tasks

Customer service attitude

Experience with practice management software (ie EMA) and Microsoft Office Word and Excel

Physical Requirements

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift a minimum of 15 pounds at times.

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