DermDox Group
Description
Job Summary The Call Center Representative you are the first point of contact between our current patients and potential new patients. You are responsible for handing patient inquires, scheduling appointment and ensuring a positive customer experience.
Essential Functions
Answering phone calls and making patient appointments
The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each call
Notify management of any customer complaints
Document conversations with each customer in our EMR system
Processing payments via phone
Verify/update patient information when scheduling a new patient or existing patient
Check voicemails frequently throughout the day and return patient calls accordingly
Conduct research to provide answers for customers to resolve their issues
Work cross functionally with the practice management team to ensure accurate scheduling.
Handle difficult situations tactfully
Work incoming/ outgoing referrals
Comply with HIPAA Requirements
All other duties assigned ’
Requirements Education, Skills, and Experience
High School Diploma or GED required
1-3 years of medical office experience
Excellent Computer (basic competency, excel, email, etc.) and typing skills required
Must demonstrate good oral, listening, and written communication skills in English and, if applicable, in Spanish or another second language.
Ability to multitask, learns and assimilate new information and adapt to practice changes quickly.
Exceptional organizational skills
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift a minimum of 15 pounds at times.
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Job Summary The Call Center Representative you are the first point of contact between our current patients and potential new patients. You are responsible for handing patient inquires, scheduling appointment and ensuring a positive customer experience.
Essential Functions
Answering phone calls and making patient appointments
The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each call
Notify management of any customer complaints
Document conversations with each customer in our EMR system
Processing payments via phone
Verify/update patient information when scheduling a new patient or existing patient
Check voicemails frequently throughout the day and return patient calls accordingly
Conduct research to provide answers for customers to resolve their issues
Work cross functionally with the practice management team to ensure accurate scheduling.
Handle difficult situations tactfully
Work incoming/ outgoing referrals
Comply with HIPAA Requirements
All other duties assigned ’
Requirements Education, Skills, and Experience
High School Diploma or GED required
1-3 years of medical office experience
Excellent Computer (basic competency, excel, email, etc.) and typing skills required
Must demonstrate good oral, listening, and written communication skills in English and, if applicable, in Spanish or another second language.
Ability to multitask, learns and assimilate new information and adapt to practice changes quickly.
Exceptional organizational skills
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift a minimum of 15 pounds at times.
#J-18808-Ljbffr