Lap of Love Veterinary Hospice
3 days ago Be among the first 25 applicants
Lap of Love Veterinary Hospice Join Lap of Love as a Call Center Representative and Love What You Do! The position is fully remote.
Base Pay Range $16.00/yr - $16.00/yr
Essential Functions & Responsibilities
Guide emotional conversations in a calm and peaceful manner including but not limited to end‑of‑life care, quality‑of‑life care, and pets experiencing behavioral challenges such as aggression or bite incidents
Provide customer service by engaging in positive interactions with pet families
Answer a high volume of customer service calls in a work from home/remote environment
Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
Gather and accurately document the pet's medical information and schedule appointments in an effective manner
Meet all productivity, quality, and performance standards
Go above and beyond to provide stellar customer service to pet families and our veterinarians
Must be punctual and timely in meeting all performance requirements, including attendance standards, scheduled break times, and work deadlines
Other duties may be assigned to ensure the highest standard of customer service
Requirements
Experience working in high‑call‑volume, customer service, or call‑center environments
A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported
Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom
Previous experience in a work‑from‑home environment or with minimal peer interactions
High attention to detail and ability to adapt to new processes
Expected to be present for work, on time, every day for the entire duration of their shift
Attend mandatory 4‑week intensive training program at the beginning of employment. Attendance is an essential function of the position
Physical Job Requirements
Must be able to sit for extended periods of time and have manual dexterity to work on a computer and keyboard
Ability to lift up to 15 pounds
Schedule
Support call‑center hours: 7 am to 11 pm EST, 7 days a week, 365 days a year
Schedule includes nights, weekends, and holidays
Must attend mandatory 4‑week intensive training program at the beginning of employment
Benefits
Medical Insurance Plans with 100% employee‑funded HSA option available
Dental and Vision Insurance Plans
Company‑funded wellness resources (mental, financial, and physical)
Life Insurance (Basic, Voluntary, and AD&D)
Long‑term and short‑term disability insurance
Retirement Plan (Traditional 401(k) with 3% match & Roth 401(k))
Generous paid time off
Generous paid parental leave
Bereavement leave
Training & development
Pet insurance
Remote work from home
Compensation
Position is hourly non‑exempt and eligible for overtime
Hourly pay starts at $16.00 per hour
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries: IT Services and IT Consulting
Get notified about new Call Center Representative jobs in Shreveport, LA.
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Lap of Love Veterinary Hospice Join Lap of Love as a Call Center Representative and Love What You Do! The position is fully remote.
Base Pay Range $16.00/yr - $16.00/yr
Essential Functions & Responsibilities
Guide emotional conversations in a calm and peaceful manner including but not limited to end‑of‑life care, quality‑of‑life care, and pets experiencing behavioral challenges such as aggression or bite incidents
Provide customer service by engaging in positive interactions with pet families
Answer a high volume of customer service calls in a work from home/remote environment
Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
Gather and accurately document the pet's medical information and schedule appointments in an effective manner
Meet all productivity, quality, and performance standards
Go above and beyond to provide stellar customer service to pet families and our veterinarians
Must be punctual and timely in meeting all performance requirements, including attendance standards, scheduled break times, and work deadlines
Other duties may be assigned to ensure the highest standard of customer service
Requirements
Experience working in high‑call‑volume, customer service, or call‑center environments
A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported
Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom
Previous experience in a work‑from‑home environment or with minimal peer interactions
High attention to detail and ability to adapt to new processes
Expected to be present for work, on time, every day for the entire duration of their shift
Attend mandatory 4‑week intensive training program at the beginning of employment. Attendance is an essential function of the position
Physical Job Requirements
Must be able to sit for extended periods of time and have manual dexterity to work on a computer and keyboard
Ability to lift up to 15 pounds
Schedule
Support call‑center hours: 7 am to 11 pm EST, 7 days a week, 365 days a year
Schedule includes nights, weekends, and holidays
Must attend mandatory 4‑week intensive training program at the beginning of employment
Benefits
Medical Insurance Plans with 100% employee‑funded HSA option available
Dental and Vision Insurance Plans
Company‑funded wellness resources (mental, financial, and physical)
Life Insurance (Basic, Voluntary, and AD&D)
Long‑term and short‑term disability insurance
Retirement Plan (Traditional 401(k) with 3% match & Roth 401(k))
Generous paid time off
Generous paid parental leave
Bereavement leave
Training & development
Pet insurance
Remote work from home
Compensation
Position is hourly non‑exempt and eligible for overtime
Hourly pay starts at $16.00 per hour
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries: IT Services and IT Consulting
Get notified about new Call Center Representative jobs in Shreveport, LA.
#J-18808-Ljbffr