TaskUs
English Customer Care Specialist (Non-Voice)
TaskUs, Knoxville, Tennessee, United States, 37955
TaskUs is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud‑based infrastructure, TaskUs serves clients in the fastest‑growing sectors, including social media, e‑commerce, gaming, streaming media, food delivery, ride‑sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty‑three locations across twelve countries, which include the Philippines, India, and the United States.
What We Offer: At TaskUs, we prioritize our employees’ well‑being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee’s career within TaskUs.
English Customer Care Specialist We are looking for a Customer Care Specialist who will provide world‑class service to our customers in an accurate, efficient, and respectful manner on every call, as measured by different performance metrics.
Responsibilities:
Experience in technical‑based customer assistance through chat and email.
Previous experience dealing with the challenges faced in a customer‑focused role.
Act as a key participant within the internal team and wider company by taking part in department initiatives, providing feedback, promoting collaborative solutions, and supporting colleagues/department.
Problem‑solving and critical‑thinking skills.
A passion for problem‑solving with the customer’s interest and satisfaction being the primary goal.
Social media savvy.
Ability to effectively and correctly communicate verbally and in written format.
Role Requirements:
English (B2/C1) speaking and writing.
Minimum 1‑2 years experience in customer support, technical support, especially with a help desk or other IT functions.
Great communication skills, written and orally.
Demonstrate strong abilities to work independently and as a remote team player.
Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
Must be willing to participate in a background screening.
Proven customer communication experience (E‑mail & chat).
Strong working knowledge of external systems and PC‑based internet and software applications (e.g., internet, Microsoft Office).
About Us We are a collective of highly capable humans who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long‑term success through innovation and technology‑powered by smart people.
TaskUs is an equal‑opportunity employer.
How We Partner To Protect You TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
Location: Customer Care Specialist • Knoxville, TN, United States
#J-18808-Ljbffr
What We Offer: At TaskUs, we prioritize our employees’ well‑being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee’s career within TaskUs.
English Customer Care Specialist We are looking for a Customer Care Specialist who will provide world‑class service to our customers in an accurate, efficient, and respectful manner on every call, as measured by different performance metrics.
Responsibilities:
Experience in technical‑based customer assistance through chat and email.
Previous experience dealing with the challenges faced in a customer‑focused role.
Act as a key participant within the internal team and wider company by taking part in department initiatives, providing feedback, promoting collaborative solutions, and supporting colleagues/department.
Problem‑solving and critical‑thinking skills.
A passion for problem‑solving with the customer’s interest and satisfaction being the primary goal.
Social media savvy.
Ability to effectively and correctly communicate verbally and in written format.
Role Requirements:
English (B2/C1) speaking and writing.
Minimum 1‑2 years experience in customer support, technical support, especially with a help desk or other IT functions.
Great communication skills, written and orally.
Demonstrate strong abilities to work independently and as a remote team player.
Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
Must be willing to participate in a background screening.
Proven customer communication experience (E‑mail & chat).
Strong working knowledge of external systems and PC‑based internet and software applications (e.g., internet, Microsoft Office).
About Us We are a collective of highly capable humans who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long‑term success through innovation and technology‑powered by smart people.
TaskUs is an equal‑opportunity employer.
How We Partner To Protect You TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
Location: Customer Care Specialist • Knoxville, TN, United States
#J-18808-Ljbffr