University of Florida Jacksonville Physicians, Inc.
Customer Service Rep | Psychiatry | Days
University of Florida Jacksonville Physicians, Inc., Jacksonville, Florida, United States, 32290
Customer Service Rep | Psychiatry | Days
Join to apply for the
Customer Service Rep | Psychiatry | Days
role at
University of Florida Jacksonville Physicians, Inc.
1 day ago - Be among the first 25 applicants
Overview Performs clerical functions required to service the needs of the patient, providers, and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.
Responsibilities
Prepares and maintains all clerical aspects of the medical records through established guidelines.
Performs accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up-to-date information on all established patients across multiple provider specialties as assigned.
Maintains patient scheduling functions, and sets patient appointments through established guidelines.
Receives and directs messages (electronic, in person, and telephone calls) to the appropriate personnel. Makes contacts with other departments, physicians, patients, and other outside organizations as necessary for departmental/practice operations.
Keys patient dispositions, diagnostic codes, patient orders, charges, and payments as defined in the electronic medical record.
Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
Provides excellent customer service for patients/families/representatives and other members of the treatment team.
Participates as an active care team member in the coordination of patient care.
Qualifications Experience Requirements:
2 years of Data Entry preferred
1 year of Clerical/Customer Service experience – ideally in a health care related industry preferred
Experience with third‑party payors and computer use for inputting data and reviewing patient demographic material
Education Requirements:
High School Diploma or GED required
UFJPI is an Equal Opportunity Employer and Drug Free Workplace
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Hospitals and Health Care
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Customer Service Rep | Psychiatry | Days
role at
University of Florida Jacksonville Physicians, Inc.
1 day ago - Be among the first 25 applicants
Overview Performs clerical functions required to service the needs of the patient, providers, and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.
Responsibilities
Prepares and maintains all clerical aspects of the medical records through established guidelines.
Performs accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up-to-date information on all established patients across multiple provider specialties as assigned.
Maintains patient scheduling functions, and sets patient appointments through established guidelines.
Receives and directs messages (electronic, in person, and telephone calls) to the appropriate personnel. Makes contacts with other departments, physicians, patients, and other outside organizations as necessary for departmental/practice operations.
Keys patient dispositions, diagnostic codes, patient orders, charges, and payments as defined in the electronic medical record.
Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
Provides excellent customer service for patients/families/representatives and other members of the treatment team.
Participates as an active care team member in the coordination of patient care.
Qualifications Experience Requirements:
2 years of Data Entry preferred
1 year of Clerical/Customer Service experience – ideally in a health care related industry preferred
Experience with third‑party payors and computer use for inputting data and reviewing patient demographic material
Education Requirements:
High School Diploma or GED required
UFJPI is an Equal Opportunity Employer and Drug Free Workplace
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Hospitals and Health Care
#J-18808-Ljbffr