Orlando Health
Care Management Technician - Bayfront Hospital - St. Petersburg, Florida
Orlando Health, St. Petersburg, Florida, United States, 33739
Position Summary
Site:
Orlando Health Bayfront Hospital
Location:
St. Petersburg, Florida
Position:
Care Management Technician
Department:
Case Management
Schedule:
Full-Time; Day shift
The Care Management Technician is focused on supporting the care management team in achieving the department goals and objectives of patient transition/ throughput.
Responsibilities
Educates patients/families on the roles of the care management team, bridging communications with the other members of the health care team, and ensuring timely transitions to the next level of care.
Assists with the Care Management requests as needed:
Arranging nursing home returns
Contacting SNF’s, ALF’s, and Rehabilitation Centers to refer to and ascertain bed availability
Identifying availability of community resources
Enrolling patients in patient assistance programs
Referring to community agencies
Arranging patient transportation
Obtaining authorization numbers from payors
Obtaining appropriate contact name, contact number and/or fax number of payor
Arranging for resources to facilitate durable medical equipment
Assists in issuing the Important Message from Medicare (IMM) letters to include patients’ rights/ responsibilities.
Assist in issuing the Observation notification to include the Medicare Outpatient Observation Notice (MOON).
Assist in issuing Advance Beneficiary Notices (ABNs) and Hospital‑Issued Notices of Noncoverage (HINNs) as appropriate for non‑covered services.
Assists in the overall office functions of:
Mail management, phone coverage, and safe office operations/ maintenance of office equipment including, but not limited to, phones, fax machines, copiers, printers, and computers
Maintenance of required files, statistics, and reports in a streamlined manner to ensure current accurate information is readily available to appropriate parties
Assists in maintaining the various databases and spreadsheets utilized by the department
Assists in scheduling meetings and coordinating arrangement for meetings
Assists in the suggestion, development and implementation of new processes to improve department efficiencies
Provides timekeeping support to the department via execution of departmental procedures and data entry into the corporate time management system.
Participates in quality and safety initiatives to ensure staff are improving practice to support quality and safety standards.
Prioritizes workload to manage multiple priorities.
Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Fax/copy materials as requested.
Adheres to corporate and departmental policies regarding confidentiality of patient records, physician information, system data, and other clinical data.
Maintains records and documentation of work performed in a timely, organized and easily retrievable fashion.
Maintains confidentiality of data and information in compliance with HIPAA regulation and Orlando Health policies.
Qualifications Education/Training:
High school graduate or equivalent.
Experience:
Two (2) years’ experience in working with customers and/or patients, including one year in a health‑related field. Working knowledge of Microsoft Office programs (Word, Excel, Outlook, PowerPoint).
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Orlando Health Bayfront Hospital
Location:
St. Petersburg, Florida
Position:
Care Management Technician
Department:
Case Management
Schedule:
Full-Time; Day shift
The Care Management Technician is focused on supporting the care management team in achieving the department goals and objectives of patient transition/ throughput.
Responsibilities
Educates patients/families on the roles of the care management team, bridging communications with the other members of the health care team, and ensuring timely transitions to the next level of care.
Assists with the Care Management requests as needed:
Arranging nursing home returns
Contacting SNF’s, ALF’s, and Rehabilitation Centers to refer to and ascertain bed availability
Identifying availability of community resources
Enrolling patients in patient assistance programs
Referring to community agencies
Arranging patient transportation
Obtaining authorization numbers from payors
Obtaining appropriate contact name, contact number and/or fax number of payor
Arranging for resources to facilitate durable medical equipment
Assists in issuing the Important Message from Medicare (IMM) letters to include patients’ rights/ responsibilities.
Assist in issuing the Observation notification to include the Medicare Outpatient Observation Notice (MOON).
Assist in issuing Advance Beneficiary Notices (ABNs) and Hospital‑Issued Notices of Noncoverage (HINNs) as appropriate for non‑covered services.
Assists in the overall office functions of:
Mail management, phone coverage, and safe office operations/ maintenance of office equipment including, but not limited to, phones, fax machines, copiers, printers, and computers
Maintenance of required files, statistics, and reports in a streamlined manner to ensure current accurate information is readily available to appropriate parties
Assists in maintaining the various databases and spreadsheets utilized by the department
Assists in scheduling meetings and coordinating arrangement for meetings
Assists in the suggestion, development and implementation of new processes to improve department efficiencies
Provides timekeeping support to the department via execution of departmental procedures and data entry into the corporate time management system.
Participates in quality and safety initiatives to ensure staff are improving practice to support quality and safety standards.
Prioritizes workload to manage multiple priorities.
Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Fax/copy materials as requested.
Adheres to corporate and departmental policies regarding confidentiality of patient records, physician information, system data, and other clinical data.
Maintains records and documentation of work performed in a timely, organized and easily retrievable fashion.
Maintains confidentiality of data and information in compliance with HIPAA regulation and Orlando Health policies.
Qualifications Education/Training:
High school graduate or equivalent.
Experience:
Two (2) years’ experience in working with customers and/or patients, including one year in a health‑related field. Working knowledge of Microsoft Office programs (Word, Excel, Outlook, PowerPoint).
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