BlueWater Federal Solutions
Tier 1 Help Desk Specialist
BlueWater Federal Solutions, Tullahoma, Tennessee, United States, 37388
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Tier 1 Help Desk Specialist
role at
BlueWater Federal Solutions
2 days ago Be among the first 25 applicants
Overview BlueWater Federal is looking for a Tier 1 Help Desk Specialist to support the BCITS III program at Arnold AFB.
Responsibilities
Implement a broad set of technologies.
Handle phone and email support requests as an advocate for the resolution of client issues.
Work closely with other departments in resolving issues and fulfilling all client requests, regardless of the nature.
Handle problem recognition, research, isolation, resolution and follow-up for routine user problems.
Log and track calls using Remedy, while maintaining detailed notes of the customer's request.
Write or revise user training documents and procedures.
Evaluate and prioritize incoming work requests for assistance from clients experiencing problems with software, networking and other related technologies.
Qualifications
Associate degree in computer science or related field
Proficient working knowledge of computer systems, hardware and software
Proof of:
CompTIA Security+ CE certification
MTA - Windows Operating System Fundamentals
HDI Customer Service Representative within 180 days of employment
Must have an active Secret clearance or the ability to obtain one
BlueWater Federal is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr
Tier 1 Help Desk Specialist
role at
BlueWater Federal Solutions
2 days ago Be among the first 25 applicants
Overview BlueWater Federal is looking for a Tier 1 Help Desk Specialist to support the BCITS III program at Arnold AFB.
Responsibilities
Implement a broad set of technologies.
Handle phone and email support requests as an advocate for the resolution of client issues.
Work closely with other departments in resolving issues and fulfilling all client requests, regardless of the nature.
Handle problem recognition, research, isolation, resolution and follow-up for routine user problems.
Log and track calls using Remedy, while maintaining detailed notes of the customer's request.
Write or revise user training documents and procedures.
Evaluate and prioritize incoming work requests for assistance from clients experiencing problems with software, networking and other related technologies.
Qualifications
Associate degree in computer science or related field
Proficient working knowledge of computer systems, hardware and software
Proof of:
CompTIA Security+ CE certification
MTA - Windows Operating System Fundamentals
HDI Customer Service Representative within 180 days of employment
Must have an active Secret clearance or the ability to obtain one
BlueWater Federal is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr