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SPI - Specialty Products & Insulation

Customer Service

SPI - Specialty Products & Insulation, Auburn, Massachusetts, us, 01501

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About Your Future With SPI Are you looking for a career with an industry leader that drives the future of energy‑efficient insulation and building material products? Are you seeking a company that is recognized as a "Great Place to Work" and values integrity, innovation, and community impact? At SPI, you will join a diverse and inclusive team that rewards your contributions and encourages ownership of your career.

Job Description As a key customer contact for our branch, you will provide order support and product information to customers. You will work closely with Outside Sales Reps, Production Personnel, Inside Sales, Credit, and Delivery to support the order fulfillment process.

Responsibilities

Maintain a positive rapport with customers, providing world‑class service.

Demonstrate exemplary customer service, analytical, and problem‑solving skills.

Use computer systems to process and review dealer orders, requests, and system‑generated acknowledgements.

Perform any other duties, tasks, or responsibilities as assigned.

Qualifications

Minimum of 18 years of age.

Valid driver’s license if operating a vehicle for company purposes.

1–2 years of experience in a customer service role.

Ability to perform basic math calculations.

Personable, enthusiastic, and engaging personality.

Excellent verbal and written communication skills.

Travel Requirements Local travel; less than 10% of the role.

Physical Requirements This role requires prolonged standing and repetitive motions, including bending, stooping, pushing, and pulling. Proficiency in good hand‑eye coordination, hand dexterity, and physical strength is necessary. The position involves lifting up to 50 pounds, depending on the specific job duties.

Benefits

Competitive Compensation

Medical, Dental and Vision

Strive Wellness Program

401(k) Matching

Paid Holiday and Paid Time Off (PTO) for all positions

AssuredExcellence®: minimal to no cost medical care and prescription drugs

Flexible Spending Accounts (FSA): Healthcare and Dependent care

Health Spending Account (HSA): with employer contribution

Life & Disability Insurance

Employee Assistance Program (EAP): in‑person counseling and resources for family matters, legal and financial issues, etc.

Employee Referral Bonus

Paid Military Leave

Tuition Reimbursement

Length of Service Award

Compensation Range $20.00 – $40.00 per hour. The exact base salary within this range will vary based on factors relevant to the position.

TopBuild Corp. (NYSE: BLD) is the leading installer and distributor of insulation and building material services nationwide. Distribution International is part of the TopBuild family of companies, which comprises approximately over 450 branch locations across the United States and Canada. We actively engage in corporate social responsibility through ESG practices and prioritize diversity and inclusion. If this interests you, we encourage you to explore career opportunities within our organization.

TopBuild Corp. is an equal opportunity employer (EOE), including protected Veterans/Disability. The employee must be able to perform the essential functions of the position. Upon request and absent undue hardship, reasonable accommodation will be offered to enable employees with disabilities to perform the essential functions of the job.

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