Community Choice Financial Family of Brands
Customer Service Representative
Community Choice Financial Family of Brands, Las Vegas, Nevada, us, 89105
Customer Service Representative – Rapid Cash – Las Vegas, NV
As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base and processing transactions (i.e., check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry‑level position, so we offer hands‑on training, coaching, and development to invest in your long‑term success. If you’re looking for an opportunity to advance at a fast‑growing, profitable, impact‑driven company, read on.
Compensation Hourly wage: $18.70 per hour.
Benefits & Perks
Paid on‑the‑job training and a comprehensive new‑hire program.
Access to a robust learning management system with e‑learning modules.
Cross‑brand training to move into opportunities at any of our eleven brands across the country.
Enrollment in a Key Holder Program designed to enhance leadership potential for promotion.
Performance‑based career advancement.
Educational Reimbursement Program.
Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
Traditional 401(k) and Roth 401(k) retirement plan with a generous company match program.
Company‑Sponsored Life and AD&D Insurance.
Basic and Enhanced voluntary benefits such as dental, vision, short‑term and long‑term disability, supplemental life, AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
Paid time off that grows with you, starting with 12 days in your first year.
A relaxed, business casual dress code that includes jeans and sneakers!
Benefits subject to change without notice; certain benefits have specific eligibility requirements. Refer to the governing plan documents for details.
What You’ll Do – Essential Duties and Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information with precision and integrity in a POS system.
Build new business by completing daily call campaigns.
Assist in customer account management and collections by accepting payments and managing appointments.
Perform duties outside the office, including on‑site vehicle appraisals, store errands, and external marketing. Participate in in‑store and community events.
Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
Uphold internal security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
Comply with company policies and all relevant local, state, and federal laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic, fast‑paced environment and effectively navigate multiple tasks to meet performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full‑time work schedule with regular, in‑person attendance, including weekends. At a minimum, 40 hours per week.
Store hours, schedules, and minimum hours may change at the company’s discretion. Speak with your recruiter for current requirements.
Qualifications and Skills
A high school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Meticulous attention to detail and accurate data entry.
Proficiency in using phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Background check required.
Ability to meet physical demands: remaining stationary, standing up to 90% of the time, moving and transporting up to 25 pounds, and operating mechanical controls such as a keyboard.
Preferred Qualifications
Experience in check cashing, document verification, and/or money order processing.
Prior cash handling, cash drawer/vault management experience.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Valid driver’s license, auto insurance, and personal vehicle for use throughout the workday (mileage compensated).
Workplace Awards & Recognition We are honored to have been recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latino employees by HLPA in 2023, 2024, and 2025. We were also named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose The Community Choice Financial® Family of Brands (“CCF” or the “Company”) is one of the largest consumer specialty finance organizations in the U.S. We provide customers, team members, and communities with the power of choice, serving over 1,500 brick‑and‑mortar stores in 24 states and online product offerings in 20 states. CCF is committed to helping people across the country access short‑term financial services when they need them the most.
Learn more at
Community Choice Financial Careers .
Information in this description is not intended to be an all‑inclusive list of duties or responsibilities, nor a definitive list of skills and abilities required. The Company may revise the job description at its discretion. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
CCF will never ask for banking or other payment information during the interview or hiring process, nor will we conduct an interview via text message. Official email correspondence will come from the domains @ccfi.com. Positions are in‑person only.
CCF is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity, or expression, genetic information, or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
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Compensation Hourly wage: $18.70 per hour.
Benefits & Perks
Paid on‑the‑job training and a comprehensive new‑hire program.
Access to a robust learning management system with e‑learning modules.
Cross‑brand training to move into opportunities at any of our eleven brands across the country.
Enrollment in a Key Holder Program designed to enhance leadership potential for promotion.
Performance‑based career advancement.
Educational Reimbursement Program.
Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
Traditional 401(k) and Roth 401(k) retirement plan with a generous company match program.
Company‑Sponsored Life and AD&D Insurance.
Basic and Enhanced voluntary benefits such as dental, vision, short‑term and long‑term disability, supplemental life, AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
Paid time off that grows with you, starting with 12 days in your first year.
A relaxed, business casual dress code that includes jeans and sneakers!
Benefits subject to change without notice; certain benefits have specific eligibility requirements. Refer to the governing plan documents for details.
What You’ll Do – Essential Duties and Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information with precision and integrity in a POS system.
Build new business by completing daily call campaigns.
Assist in customer account management and collections by accepting payments and managing appointments.
Perform duties outside the office, including on‑site vehicle appraisals, store errands, and external marketing. Participate in in‑store and community events.
Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
Uphold internal security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
Comply with company policies and all relevant local, state, and federal laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic, fast‑paced environment and effectively navigate multiple tasks to meet performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full‑time work schedule with regular, in‑person attendance, including weekends. At a minimum, 40 hours per week.
Store hours, schedules, and minimum hours may change at the company’s discretion. Speak with your recruiter for current requirements.
Qualifications and Skills
A high school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Meticulous attention to detail and accurate data entry.
Proficiency in using phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Background check required.
Ability to meet physical demands: remaining stationary, standing up to 90% of the time, moving and transporting up to 25 pounds, and operating mechanical controls such as a keyboard.
Preferred Qualifications
Experience in check cashing, document verification, and/or money order processing.
Prior cash handling, cash drawer/vault management experience.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Valid driver’s license, auto insurance, and personal vehicle for use throughout the workday (mileage compensated).
Workplace Awards & Recognition We are honored to have been recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latino employees by HLPA in 2023, 2024, and 2025. We were also named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose The Community Choice Financial® Family of Brands (“CCF” or the “Company”) is one of the largest consumer specialty finance organizations in the U.S. We provide customers, team members, and communities with the power of choice, serving over 1,500 brick‑and‑mortar stores in 24 states and online product offerings in 20 states. CCF is committed to helping people across the country access short‑term financial services when they need them the most.
Learn more at
Community Choice Financial Careers .
Information in this description is not intended to be an all‑inclusive list of duties or responsibilities, nor a definitive list of skills and abilities required. The Company may revise the job description at its discretion. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
CCF will never ask for banking or other payment information during the interview or hiring process, nor will we conduct an interview via text message. Official email correspondence will come from the domains @ccfi.com. Positions are in‑person only.
CCF is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity, or expression, genetic information, or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
#J-18808-Ljbffr