State of Arizona
CUSTOMER SERVICE REPRESENTATIVE 1 & 3
State of Arizona, Arizona City, Arizona, United States, 85123
Customer Service Representative
Location: Motor Vehicle Administration, 4123 E. Valley Auto Dr., Mesa, AZ 85206.
Salary: $16,042 – $18,080 per year. Grade: 13–16.
Job Summary Customer Service Representative levels 1 and 3 provide motor vehicle services including licensing, titling, testing, and permits at local MVD field offices. The role ensures timely, accurate work products and secure handling of documents in accordance with Arizona Revised Statutes and Department of Transportation policies.
Job Duties
Process credentials and title work, examining documents for accuracy, validity, and security.
Answer customer questions and provide customer service for vehicle or credential records through system research and document review.
Administer operator knowledge and skills testing and conduct level 1 vehicle inspections, including VIN validation.
Capture customers' photo, signature, and application information for credential eligibility/issuance.
Determine, collect, evaluate fees, and balance accounts using general accounting procedures.
Secure and protect all personal identity information (PII) and inventory.
Participate in process improvement activities, identifying gaps and recommending solutions to increase customer service and reduce costs.
Knowledge, Skills & Abilities
Knowledge of ADOT/MVD rules, regulations, processes, and procedures.
Customer service principles and best practices.
Verbal and written communication with a customer‑centric focus.
Typing or keyboard use at a rate capable of meeting expected productivity.
Adaptability to changing environments and processes.
Ability to stand or sit for long periods and work outside when necessary.
Operate a PC/computer and proprietary MVD software, as well as other office equipment.
Selective Preferences
CSR 1 – Entry‑level training position, requires no experience.
CSR 3 – One year previous MVD experience in title & registration and/or driver’s licenses OR successful completion of training and adherence to performance standards (typically within 6 months).
Pre‑Employment Requirements Must possess and maintain a valid driver’s license. Background check and fingerprinting are required. All newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E‑Verify).
Benefits
Sick leave
Vacation with 10 paid holidays per year
Paid parental leave – up to 12 weeks per year for newborn or newly‑placed foster/adopted child (pilot program)
Health and dental insurance
Retirement plan
Life insurance and long‑term disability insurance
Optional short‑term disability insurance, deferred compensation plans, and supplemental life insurance
Retirement Mandatory participation in the Arizona Retirement System (ASRS) is required.
Contact Us For questions about this career opportunity, contact ADOT Human Resources Recruitment via email at
srecruitment@azdot.gov
or phone at (602) 712‑8188 option 2.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation by calling (602) 712‑8188 option 3. ADOT is an Equal Employment Opportunity Employer.
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Salary: $16,042 – $18,080 per year. Grade: 13–16.
Job Summary Customer Service Representative levels 1 and 3 provide motor vehicle services including licensing, titling, testing, and permits at local MVD field offices. The role ensures timely, accurate work products and secure handling of documents in accordance with Arizona Revised Statutes and Department of Transportation policies.
Job Duties
Process credentials and title work, examining documents for accuracy, validity, and security.
Answer customer questions and provide customer service for vehicle or credential records through system research and document review.
Administer operator knowledge and skills testing and conduct level 1 vehicle inspections, including VIN validation.
Capture customers' photo, signature, and application information for credential eligibility/issuance.
Determine, collect, evaluate fees, and balance accounts using general accounting procedures.
Secure and protect all personal identity information (PII) and inventory.
Participate in process improvement activities, identifying gaps and recommending solutions to increase customer service and reduce costs.
Knowledge, Skills & Abilities
Knowledge of ADOT/MVD rules, regulations, processes, and procedures.
Customer service principles and best practices.
Verbal and written communication with a customer‑centric focus.
Typing or keyboard use at a rate capable of meeting expected productivity.
Adaptability to changing environments and processes.
Ability to stand or sit for long periods and work outside when necessary.
Operate a PC/computer and proprietary MVD software, as well as other office equipment.
Selective Preferences
CSR 1 – Entry‑level training position, requires no experience.
CSR 3 – One year previous MVD experience in title & registration and/or driver’s licenses OR successful completion of training and adherence to performance standards (typically within 6 months).
Pre‑Employment Requirements Must possess and maintain a valid driver’s license. Background check and fingerprinting are required. All newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E‑Verify).
Benefits
Sick leave
Vacation with 10 paid holidays per year
Paid parental leave – up to 12 weeks per year for newborn or newly‑placed foster/adopted child (pilot program)
Health and dental insurance
Retirement plan
Life insurance and long‑term disability insurance
Optional short‑term disability insurance, deferred compensation plans, and supplemental life insurance
Retirement Mandatory participation in the Arizona Retirement System (ASRS) is required.
Contact Us For questions about this career opportunity, contact ADOT Human Resources Recruitment via email at
srecruitment@azdot.gov
or phone at (602) 712‑8188 option 2.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation by calling (602) 712‑8188 option 3. ADOT is an Equal Employment Opportunity Employer.
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