Northampton Business Directory
Customer Liaison Officer
Northampton Business Directory, Northampton, Massachusetts, us, 01061
Are you looking for your next role as an experienced customer service professional with a background in the housing, refurbishments or retrofit sectors?
We are currently recruiting for an experienced
Customer Liaison Officer
in refurbishment projects for a nationwide contractor to join them on a permanent basis out of their Northampton office.
You will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works.
Package
Basic Salary of up to £32,000 (D.O.E)
Car Allowance of £5,250
Yearly bonus incentives
Access to an online discounts portal, employee assistance program & much more!
What are we looking for?
Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector.
Strong communication and interpersonal skills, with a customer-first approach.
Understanding of kitchen and bathroom refurbishment works.
Experience working in occupied social housing environments.
Key Responsibilities
Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works.
Conduct pre-start visits to explain the scope of works and answer resident queries.
Manage complaints and resolve issues sensitively and professionally.
Organise and attend resident meetings, open days, and progress updates.
Ensure residents are aware of health and safety procedures and property access needs.
Support vulnerable residents and ensure special requirements or adjustments are considered.
#J-18808-Ljbffr
We are currently recruiting for an experienced
Customer Liaison Officer
in refurbishment projects for a nationwide contractor to join them on a permanent basis out of their Northampton office.
You will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works.
Package
Basic Salary of up to £32,000 (D.O.E)
Car Allowance of £5,250
Yearly bonus incentives
Access to an online discounts portal, employee assistance program & much more!
What are we looking for?
Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector.
Strong communication and interpersonal skills, with a customer-first approach.
Understanding of kitchen and bathroom refurbishment works.
Experience working in occupied social housing environments.
Key Responsibilities
Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works.
Conduct pre-start visits to explain the scope of works and answer resident queries.
Manage complaints and resolve issues sensitively and professionally.
Organise and attend resident meetings, open days, and progress updates.
Ensure residents are aware of health and safety procedures and property access needs.
Support vulnerable residents and ensure special requirements or adjustments are considered.
#J-18808-Ljbffr