NYC Administration for Children's Services
COMMUNITY ASSOCIATE – 56057
Salary:
$44,545 - $51,227.00
The Administration for Children’s Services (ACS) protects and promotes the safety and well‑being of children and families through child welfare and juvenile justice services and community supports. ACS manages community‑based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community.
The Division of Child and Family Well‑Being (CFWB) works to ensure families and children have the critical supports they need to thrive and exercise self‑determination. CFWB leverages concrete resources, stakeholder relationships, and community and family strengths to drive toward greater equity and social justice, reduce disparities and disproportionality—including in the child welfare system—and create conditions that foster well‑being for families and children across New York City. Our work includes the provision of child care assistance; support for caregivers and child‑serving professionals to prevent child injury; and investment in community‑based approaches.
The Office of Child Care Operations (CCOPs) provides a range of resources to support access to child‑care vouchers for eligible low‑income families. These vouchers serve more than 35,000 families across New York City and are used at hundreds of community‑based child‑care programs and providers. CCOPs has multiple teams that support families applying for care and that provide technical assistance for child‑care providers, these teams process hundreds of applications, and inquiries each week.
The Client Experience Unit receives and provides Customer Service, fielding approximately 4,000 calls from parents and providers per month. The Client Experience Unit also receives calls from agency stakeholders, including ACS External Affairs, elected officials, advocacy groups and the general public. Provider and program inquiries are generally related to payment discrepancies, inquiries about enrollment, fees, rates, request documents (i.e. W‑9 or monthly attendance forms), or to provide an update on provider information. Parent inquiries are generally to obtain information regarding the subsidized child care application process or to inquire about the status of their child care subsidy case. Families also call to obtain DOE information or about transitional child care.
Responsibilities
Report to Supervisor of the Client Experience Unit.
Receive calls from the hotline.
Make calls to providers, parents, etc. to resolve issues.
Respond to parent/provider calls coming through the Client Experience Unit, as needed.
Troubleshoot calls with Supervisors.
Enter call data for research in Work Tract.
Attend meetings, trainings, workgroups, etc. as scheduled by the Supervisor.
Assist with special assignments as requested by the Supervisor.
Additional Information Section 424‑A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child‑caring responsibilities has been the subject of a child abuse and maltreatment report.
To Apply Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID# 764016.
No phone calls, faxes or personal inquiries permitted.
Note: Only candidates under consideration will be contacted.
Minimum Qualifications
High‑school graduation or equivalent and three years of experience in community work or community‑centered activities in an area related to duties described above; OR
Education and/or experience which is equivalent to the first option above.
Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for two continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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$44,545 - $51,227.00
The Administration for Children’s Services (ACS) protects and promotes the safety and well‑being of children and families through child welfare and juvenile justice services and community supports. ACS manages community‑based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community.
The Division of Child and Family Well‑Being (CFWB) works to ensure families and children have the critical supports they need to thrive and exercise self‑determination. CFWB leverages concrete resources, stakeholder relationships, and community and family strengths to drive toward greater equity and social justice, reduce disparities and disproportionality—including in the child welfare system—and create conditions that foster well‑being for families and children across New York City. Our work includes the provision of child care assistance; support for caregivers and child‑serving professionals to prevent child injury; and investment in community‑based approaches.
The Office of Child Care Operations (CCOPs) provides a range of resources to support access to child‑care vouchers for eligible low‑income families. These vouchers serve more than 35,000 families across New York City and are used at hundreds of community‑based child‑care programs and providers. CCOPs has multiple teams that support families applying for care and that provide technical assistance for child‑care providers, these teams process hundreds of applications, and inquiries each week.
The Client Experience Unit receives and provides Customer Service, fielding approximately 4,000 calls from parents and providers per month. The Client Experience Unit also receives calls from agency stakeholders, including ACS External Affairs, elected officials, advocacy groups and the general public. Provider and program inquiries are generally related to payment discrepancies, inquiries about enrollment, fees, rates, request documents (i.e. W‑9 or monthly attendance forms), or to provide an update on provider information. Parent inquiries are generally to obtain information regarding the subsidized child care application process or to inquire about the status of their child care subsidy case. Families also call to obtain DOE information or about transitional child care.
Responsibilities
Report to Supervisor of the Client Experience Unit.
Receive calls from the hotline.
Make calls to providers, parents, etc. to resolve issues.
Respond to parent/provider calls coming through the Client Experience Unit, as needed.
Troubleshoot calls with Supervisors.
Enter call data for research in Work Tract.
Attend meetings, trainings, workgroups, etc. as scheduled by the Supervisor.
Assist with special assignments as requested by the Supervisor.
Additional Information Section 424‑A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child‑caring responsibilities has been the subject of a child abuse and maltreatment report.
To Apply Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID# 764016.
No phone calls, faxes or personal inquiries permitted.
Note: Only candidates under consideration will be contacted.
Minimum Qualifications
High‑school graduation or equivalent and three years of experience in community work or community‑centered activities in an area related to duties described above; OR
Education and/or experience which is equivalent to the first option above.
Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for two continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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