REXEL
Senior Industrial Automation Field Service Technician
REXEL, Amarillo, Texas, United States, 79161
Senior Industrial Automation Field Service Technician REXEL•Amarillo, TX, US
Company Description Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight regions that go to market under various banners and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.
Job Description The Senior Industrial Automation Field Service Technician is responsible for providing on‑site services that support process and discrete manufacturing operations. Specifically, services related to evaluating customers’ installed Rockwell Automation hardware, software, and networked equipment. The Technician supports customers’ systems needs, including troubleshooting and system modernization, and provides support for customers in various ways, including programming, drive startups, and reliability improvement. Supporting products that are deployed or designed in Rockwell software platforms such as RsLogix 5, 500, 5000, Studio 5000, or FactoryTalk applications.
Responsibilities
Execute documented procedures on site at customer facilities.
Perform onsite collection of current installed base through site walk‑through and use of data collection tools in an industrial manufacturing environment.
Demonstrate core competency in troubleshooting Rockwell Automation products and associated manufacturing technology.
Communicate needs and issues with management to avoid problems before they arise.
Manage time so that scheduling issues do not arise.
Work positively in a team‑based environment that is in continuous movement.
Act as a representative of Rexel while performing services on customers’ equipment and applications.
Develop relationships with key customer stakeholders.
Present findings to technical and non‑technical audiences.
Articulate the value of services offerings to customers during the lifecycle of the engagement.
Work with customers to determine their problems, needs, and goals, thereby identifying opportunities for product and services that may be outside the scope of the original engagement.
Document work activities in an appropriate, professional report format.
Assist in the clarification and resolution of customer issues.
Mentor, train, and coach other Field Service Technicians. May act as a Team Lead.
Perform other duties as assigned.
Qualifications
7+ years of hands‑on experience working in an industrial manufacturing environment.
Exposure to industrial Lockout‑Tag‑Out standards and best practices.
Exposure to industrial Arc Flash standards and best practices.
Exposure to Industrial Control Systems including PLC, HMI/SCADA, plant historian, motor control, motion control, and related technology and applications (Rockwell or comparable platforms).
High School or GED – Required.
Associate’s Degree – Preferred.
4 Year / Bachelor's Degree – Preferred.
Associate's of Science Degree in Engineering or Technology or technological training preferred.
Bachelor’s Degree in Electrical Engineering, Industrial Engineering, Computer Science, Information Technology, or a related technology‑driven degree.
Ability to read prints and documentation regarding a machine or process.
Ability to manage time between jobs and while on the job during a project or other engagement.
Ability to gather data for future projects that management can use to create a scope document for the proposal.
Ability to drive utilization to target goals set by management.
Ability to work with sales on multiple customer engagements.
Ability to respond promptly to requests for support.
Ability to learn on the job and always improve skills and abilities.
Strong interpersonal, organizational, and written/verbal communication skills.
Ability to learn quickly and adapt to changing demands.
Examples of being self‑motivated and able to work independently.
Experience with Microsoft Office (Excel, Word, Outlook, etc.).
Ability to mentor, train, and coach peers.
Physical Demands
Sit – Must be able to remain in a stationary position frequently (21% to 50%).
Walk – Must be able to move about inside/outside office or work location frequently (21% to 50%).
Use hands to finger, handle, or feel – Operates a computer and other office machinery constantly (at least 51%).
Stoop, kneel, crouch, or crawl – Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet constantly (at least 51%).
Climb or balance – Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment constantly (at least 51%).
Talk, hear, taste, smell – Must be able to use senses to effectively communicate with co‑workers and clients and detect hazardous conditions constantly (at least 51%).
Weight and Force Demands
Up to 10 pounds – Constantly (at least 51%).
Up to 25 pounds – Occasionally (up to 20%).
Up to 50 pounds – None.
Working Environment
Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold – Frequently (21% to 50%).
Exposed to electrical hazards; risk of electrical shock – Occasionally (up to 20%).
Handles or works with potentially dangerous equipment – Occasionally (up to 20%).
Travels to offsite locations – Constantly (at least 51%).
Benefits
Medical, Dental, and Vision Insurance
Life Insurance
Short‑Term and Long‑Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities – We like to promote from within.
EEO Statement Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
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Company Description Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight regions that go to market under various banners and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.
Job Description The Senior Industrial Automation Field Service Technician is responsible for providing on‑site services that support process and discrete manufacturing operations. Specifically, services related to evaluating customers’ installed Rockwell Automation hardware, software, and networked equipment. The Technician supports customers’ systems needs, including troubleshooting and system modernization, and provides support for customers in various ways, including programming, drive startups, and reliability improvement. Supporting products that are deployed or designed in Rockwell software platforms such as RsLogix 5, 500, 5000, Studio 5000, or FactoryTalk applications.
Responsibilities
Execute documented procedures on site at customer facilities.
Perform onsite collection of current installed base through site walk‑through and use of data collection tools in an industrial manufacturing environment.
Demonstrate core competency in troubleshooting Rockwell Automation products and associated manufacturing technology.
Communicate needs and issues with management to avoid problems before they arise.
Manage time so that scheduling issues do not arise.
Work positively in a team‑based environment that is in continuous movement.
Act as a representative of Rexel while performing services on customers’ equipment and applications.
Develop relationships with key customer stakeholders.
Present findings to technical and non‑technical audiences.
Articulate the value of services offerings to customers during the lifecycle of the engagement.
Work with customers to determine their problems, needs, and goals, thereby identifying opportunities for product and services that may be outside the scope of the original engagement.
Document work activities in an appropriate, professional report format.
Assist in the clarification and resolution of customer issues.
Mentor, train, and coach other Field Service Technicians. May act as a Team Lead.
Perform other duties as assigned.
Qualifications
7+ years of hands‑on experience working in an industrial manufacturing environment.
Exposure to industrial Lockout‑Tag‑Out standards and best practices.
Exposure to industrial Arc Flash standards and best practices.
Exposure to Industrial Control Systems including PLC, HMI/SCADA, plant historian, motor control, motion control, and related technology and applications (Rockwell or comparable platforms).
High School or GED – Required.
Associate’s Degree – Preferred.
4 Year / Bachelor's Degree – Preferred.
Associate's of Science Degree in Engineering or Technology or technological training preferred.
Bachelor’s Degree in Electrical Engineering, Industrial Engineering, Computer Science, Information Technology, or a related technology‑driven degree.
Ability to read prints and documentation regarding a machine or process.
Ability to manage time between jobs and while on the job during a project or other engagement.
Ability to gather data for future projects that management can use to create a scope document for the proposal.
Ability to drive utilization to target goals set by management.
Ability to work with sales on multiple customer engagements.
Ability to respond promptly to requests for support.
Ability to learn on the job and always improve skills and abilities.
Strong interpersonal, organizational, and written/verbal communication skills.
Ability to learn quickly and adapt to changing demands.
Examples of being self‑motivated and able to work independently.
Experience with Microsoft Office (Excel, Word, Outlook, etc.).
Ability to mentor, train, and coach peers.
Physical Demands
Sit – Must be able to remain in a stationary position frequently (21% to 50%).
Walk – Must be able to move about inside/outside office or work location frequently (21% to 50%).
Use hands to finger, handle, or feel – Operates a computer and other office machinery constantly (at least 51%).
Stoop, kneel, crouch, or crawl – Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet constantly (at least 51%).
Climb or balance – Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment constantly (at least 51%).
Talk, hear, taste, smell – Must be able to use senses to effectively communicate with co‑workers and clients and detect hazardous conditions constantly (at least 51%).
Weight and Force Demands
Up to 10 pounds – Constantly (at least 51%).
Up to 25 pounds – Occasionally (up to 20%).
Up to 50 pounds – None.
Working Environment
Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold – Frequently (21% to 50%).
Exposed to electrical hazards; risk of electrical shock – Occasionally (up to 20%).
Handles or works with potentially dangerous equipment – Occasionally (up to 20%).
Travels to offsite locations – Constantly (at least 51%).
Benefits
Medical, Dental, and Vision Insurance
Life Insurance
Short‑Term and Long‑Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities – We like to promote from within.
EEO Statement Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
#J-18808-Ljbffr