Durham County
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DEPARTMENT Emergency Medical Services
DATE POSTED January 08, 2026
CLOSING DATE January 20, 2026
HIRING RANGE $37,474 - $50,567
POSITION NUMBER 40007550
JOB TYPE Full-Time, 40 hrs/week, Non-Exempt
RESPONSIBILITIES Provides specialized technical and administrative support to the Office of Emergency Services (OES). Oversees general office functions for the department. Demonstrate professional telephone etiquette when answering and directing calls from the main OES telephone line, ensuring callers are routed to the appropriate personnel, and welcomes all external and internal visitors. Receives and responds to citizen's complaints and compliments. Assists with invoicing and resolves billing inquiries. Strong computer skills in Microsoft Office Suite particularily Excel and Microsoft Word. Knowledge of HIPAA and confidentiality regarding patient records and Human Resources functions.
KNOWLEDGE, SKILLS AND ABILITIES
General knowledge of office or departmental procedures, methodologies and practices.
Exhibits proficiency in spelling, punctuations, and specialized terminology; demonstrates the capability to proofread effectively.
Has a solid understanding of office accounting and record keeping procedures, as well as mathematical principles and their application in the work environment.
Ability to learn and apply a variety of guidelines applicable to the work process.
Proficient in operating a variety of office equipment.
Ability to work with people with courtesy and tact in performing public contact duties.
Ability to record and compile information based on general guidelines.
Ability to balance and reconcile figures.
Ability to screen communications based on predetermined guidelines.
Skilled at gathering and conveying information and instructions regarding the work process and procedures.
Ability to learn to use specialized office equipment.
May require ability to coordinate work of other support staff, student workers or volunteers.
MINIMUM TRAINING AND EXPERIENCE REQUIREMENTS Graduation from high school and demonstrated possession of knowledges, skills and abilities gained through at least one year of office assistant/secretarial experience; or an equivalent combination of training and experience.
PREFERENCE
Associates degree in Accounting, Business Administration, Human Resource and Finance preferred.
Medical Terminology and Billing experience in a medical setting.
Experience in working in a face-paced environment.
PHYSICAL DEMANDS Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
UNAVOIDABLE HAZARDS (WORK ENVIRONMENT) Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken. None.
SPECIAL CERTIFICATIONS AND LICENSES None
AMERICANS WITH DISABILITIES ACT COMPLIANCE Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
STANDARD CLAUSES May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of Durham County. This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
ESSENTIAL SAFETY FUNCTIONS It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses. Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed and employees are properly trained.
BACKGROUND CHECK STATEMENT This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.
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DEPARTMENT Emergency Medical Services
DATE POSTED January 08, 2026
CLOSING DATE January 20, 2026
HIRING RANGE $37,474 - $50,567
POSITION NUMBER 40007550
JOB TYPE Full-Time, 40 hrs/week, Non-Exempt
RESPONSIBILITIES Provides specialized technical and administrative support to the Office of Emergency Services (OES). Oversees general office functions for the department. Demonstrate professional telephone etiquette when answering and directing calls from the main OES telephone line, ensuring callers are routed to the appropriate personnel, and welcomes all external and internal visitors. Receives and responds to citizen's complaints and compliments. Assists with invoicing and resolves billing inquiries. Strong computer skills in Microsoft Office Suite particularily Excel and Microsoft Word. Knowledge of HIPAA and confidentiality regarding patient records and Human Resources functions.
KNOWLEDGE, SKILLS AND ABILITIES
General knowledge of office or departmental procedures, methodologies and practices.
Exhibits proficiency in spelling, punctuations, and specialized terminology; demonstrates the capability to proofread effectively.
Has a solid understanding of office accounting and record keeping procedures, as well as mathematical principles and their application in the work environment.
Ability to learn and apply a variety of guidelines applicable to the work process.
Proficient in operating a variety of office equipment.
Ability to work with people with courtesy and tact in performing public contact duties.
Ability to record and compile information based on general guidelines.
Ability to balance and reconcile figures.
Ability to screen communications based on predetermined guidelines.
Skilled at gathering and conveying information and instructions regarding the work process and procedures.
Ability to learn to use specialized office equipment.
May require ability to coordinate work of other support staff, student workers or volunteers.
MINIMUM TRAINING AND EXPERIENCE REQUIREMENTS Graduation from high school and demonstrated possession of knowledges, skills and abilities gained through at least one year of office assistant/secretarial experience; or an equivalent combination of training and experience.
PREFERENCE
Associates degree in Accounting, Business Administration, Human Resource and Finance preferred.
Medical Terminology and Billing experience in a medical setting.
Experience in working in a face-paced environment.
PHYSICAL DEMANDS Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
UNAVOIDABLE HAZARDS (WORK ENVIRONMENT) Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken. None.
SPECIAL CERTIFICATIONS AND LICENSES None
AMERICANS WITH DISABILITIES ACT COMPLIANCE Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
STANDARD CLAUSES May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of Durham County. This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
ESSENTIAL SAFETY FUNCTIONS It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses. Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed and employees are properly trained.
BACKGROUND CHECK STATEMENT This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.
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