YWCA Seattle | King | Snohomish
Front Desk Associate
YWCA Seattle | King | Snohomish, Edmonds, Washington, United States, 98020
Why work with YWCA Seattle King Snohomish?
YWCA SKS is the region’s largest non-profit organization with a 120‑plus year legacy, focused on the needs of women. We serve 7,000 people each year, providing a wide range of programs that make a real difference. As a full‑time YWCA employee (30+ hours) you enjoy a benefits package including medical insurance, generous vacation, holiday and sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work—apply today!
What You’ll Do The Edmonds New Start Center (EDNSC) is a new 24/7 Emergency Housing facility located in Edmonds, WA. The center provides safe, supportive housing for up to 45 individuals who are transitioning from homelessness to permanent housing. Clients have access to a range of on‑site services—including case management, life skills training, and connections to health‑care and employment resources—designed to support their journey toward stability and self‑sufficiency. The center emphasizes a compassionate, community‑focused approach, fostering an environment where clients can rebuild their lives with dignity, independence, and hope.
Front Desk Associates serve as the first point of contact for clients and visitors, providing high‑quality, culturally responsive, and consistent in‑person and by‑phone customer service in a diverse and busy environment. This role supports smooth office operations by handling calls, processing mail, monitoring access control, distributing supplies, and engaging guests. Front Desk Associates also provide resources and referrals to visitors and clients, contribute to maintaining office equipment, and act as first responders to on‑site emergency situations. A positive attitude and a professional appearance are essential, along with upholding the YWCA’s commitment to social justice and diversity.
Full‑time, part‑time, and on‑call positions are available. The front desk is open 24/7—weekends, overnight, and holiday coverage is needed. Please include your specific availability in your application, including how many hours per week you’re interested in working.
Expectations of Your Role
Customer Service
Answer all incoming calls, direct them to appropriate departments, and take messages.
Ensure the front desk lobby and all common areas are neat, clean, and sanitized.
Help prepare and distribute daily cold‑prepared meals to clients.
Incorporate the YWCA’s Social Justice Initiative by understanding how racism, sexism, classism, and other oppressions intersect and are embedded in institutions.
Treat all visitors, clients, staff, and volunteers with respect and dignity regardless of race, ethnic background, gender or socioeconomic background.
Safety and Security
Maintain working knowledge of fire, safety and disaster plans related to emergency situations and conditions.
Work collaboratively with the security team to secure the front lobby and computer areas, following all site protocols regarding building and client safety.
Have the ability to de‑escalate conflicts or crises between clients and/or other individuals and direct them to appropriate staff who can provide next steps.
Administrative Duties
Manage deliveries, mail, and shipment arrivals in accordance with applicable procedures.
Understand and follow all policies in the EDNSC Staff Handbook as well as other YWCA policies and procedures.
Maintain confidentiality, discretion and professionalism by not discussing staff, clients, or visitors with others.
Other duties may be assigned as needed.
Must Haves to Be Successful
Must be at least 18 years old to apply.
Must have a high school diploma or GED, plus 3 years in a customer‑service‑facing role.
Ability to work with the public, clients, and people in crisis; minimum 1 year of experience working in a social service setting preferred.
Experience working in environments serving vulnerable populations (e.g., individuals experiencing homelessness, survivors of domestic violence, or low‑income communities).
Demonstrated cultural competency and ability to interact respectfully with people of diverse racial, ethnic, socioeconomic, gender, LGBTQ+, and differently‑abled backgrounds.
Strong organizational skills with the ability to manage multiple tasks simultaneously in a fast‑paced, high‑traffic environment.
Must maintain professional boundaries at all times.
Ability to adapt to changing schedules or urgent priorities, including weekends, evenings, and on‑call shifts.
Positive, professional demeanor under stress, with excellent interpersonal and communication skills, including conflict de‑escalation.
Basic computer literacy with ability to use Outlook, Microsoft Word, Excel, and Sharepoint.
Ability to listen and respond appropriately to client and staff needs, concerns, and complaints.
Maintain professional client/staff boundaries in accordance with YWCA policy.
Hours, Rate, and Benefits
Hourly Rate:
$26.50
Hours:
40 hours per week
Excellent benefits package including medical insurance, retirement plan, generous vacation, holiday, and sick leave plans.
At the time of hire, employees may enroll voluntarily in the Fidelity 403(b) Plan.
After two years of employment, employees are eligible to participate in the YWCA Retirement Fund.
Physical Requirements
Continuously exchange information through listening and talking with clients, agency staff, volunteers, and community members.
Repetitive use of hands and wrists handling, grasping, and reaching while using computers, telephones, fax machines, and other office equipment.
Continuously sitting, often for extended periods while performing desk activities.
Walking around the facility and occasional standing while performing duties.
Frequently lift and carry up to 5 lbs. of paperwork, files, and materials; occasionally up to 40 lbs. of food, hygiene supplies, clothing, or other items.
Frequently bend and stoop while obtaining files in lower drawers.
Ability to move quickly around the facility during emergency situations.
Exposure to clients who have experienced or are experiencing trauma in various forms, including domestic violence, sexual violence, homelessness, unemployment, and financial hardship. Staff are at risk of secondary trauma and are encouraged to seek external support and maintain self‑care routines.
Equal Opportunity Employment YWCA Seattle King Snohomish is an Equal Opportunity Employer. To read more about this, view the EEO is the Law Poster and the EEO is the Law Poster Supplement.
Contact Information Contact us at
careers@ywcaworks.org
with any questions or if you need accommodation for your application.
Seniority Level
Not Applicable
Employment Type
Part‑time
Job Function
Other
Industries
Non‑profit Organizations
#J-18808-Ljbffr
What You’ll Do The Edmonds New Start Center (EDNSC) is a new 24/7 Emergency Housing facility located in Edmonds, WA. The center provides safe, supportive housing for up to 45 individuals who are transitioning from homelessness to permanent housing. Clients have access to a range of on‑site services—including case management, life skills training, and connections to health‑care and employment resources—designed to support their journey toward stability and self‑sufficiency. The center emphasizes a compassionate, community‑focused approach, fostering an environment where clients can rebuild their lives with dignity, independence, and hope.
Front Desk Associates serve as the first point of contact for clients and visitors, providing high‑quality, culturally responsive, and consistent in‑person and by‑phone customer service in a diverse and busy environment. This role supports smooth office operations by handling calls, processing mail, monitoring access control, distributing supplies, and engaging guests. Front Desk Associates also provide resources and referrals to visitors and clients, contribute to maintaining office equipment, and act as first responders to on‑site emergency situations. A positive attitude and a professional appearance are essential, along with upholding the YWCA’s commitment to social justice and diversity.
Full‑time, part‑time, and on‑call positions are available. The front desk is open 24/7—weekends, overnight, and holiday coverage is needed. Please include your specific availability in your application, including how many hours per week you’re interested in working.
Expectations of Your Role
Customer Service
Answer all incoming calls, direct them to appropriate departments, and take messages.
Ensure the front desk lobby and all common areas are neat, clean, and sanitized.
Help prepare and distribute daily cold‑prepared meals to clients.
Incorporate the YWCA’s Social Justice Initiative by understanding how racism, sexism, classism, and other oppressions intersect and are embedded in institutions.
Treat all visitors, clients, staff, and volunteers with respect and dignity regardless of race, ethnic background, gender or socioeconomic background.
Safety and Security
Maintain working knowledge of fire, safety and disaster plans related to emergency situations and conditions.
Work collaboratively with the security team to secure the front lobby and computer areas, following all site protocols regarding building and client safety.
Have the ability to de‑escalate conflicts or crises between clients and/or other individuals and direct them to appropriate staff who can provide next steps.
Administrative Duties
Manage deliveries, mail, and shipment arrivals in accordance with applicable procedures.
Understand and follow all policies in the EDNSC Staff Handbook as well as other YWCA policies and procedures.
Maintain confidentiality, discretion and professionalism by not discussing staff, clients, or visitors with others.
Other duties may be assigned as needed.
Must Haves to Be Successful
Must be at least 18 years old to apply.
Must have a high school diploma or GED, plus 3 years in a customer‑service‑facing role.
Ability to work with the public, clients, and people in crisis; minimum 1 year of experience working in a social service setting preferred.
Experience working in environments serving vulnerable populations (e.g., individuals experiencing homelessness, survivors of domestic violence, or low‑income communities).
Demonstrated cultural competency and ability to interact respectfully with people of diverse racial, ethnic, socioeconomic, gender, LGBTQ+, and differently‑abled backgrounds.
Strong organizational skills with the ability to manage multiple tasks simultaneously in a fast‑paced, high‑traffic environment.
Must maintain professional boundaries at all times.
Ability to adapt to changing schedules or urgent priorities, including weekends, evenings, and on‑call shifts.
Positive, professional demeanor under stress, with excellent interpersonal and communication skills, including conflict de‑escalation.
Basic computer literacy with ability to use Outlook, Microsoft Word, Excel, and Sharepoint.
Ability to listen and respond appropriately to client and staff needs, concerns, and complaints.
Maintain professional client/staff boundaries in accordance with YWCA policy.
Hours, Rate, and Benefits
Hourly Rate:
$26.50
Hours:
40 hours per week
Excellent benefits package including medical insurance, retirement plan, generous vacation, holiday, and sick leave plans.
At the time of hire, employees may enroll voluntarily in the Fidelity 403(b) Plan.
After two years of employment, employees are eligible to participate in the YWCA Retirement Fund.
Physical Requirements
Continuously exchange information through listening and talking with clients, agency staff, volunteers, and community members.
Repetitive use of hands and wrists handling, grasping, and reaching while using computers, telephones, fax machines, and other office equipment.
Continuously sitting, often for extended periods while performing desk activities.
Walking around the facility and occasional standing while performing duties.
Frequently lift and carry up to 5 lbs. of paperwork, files, and materials; occasionally up to 40 lbs. of food, hygiene supplies, clothing, or other items.
Frequently bend and stoop while obtaining files in lower drawers.
Ability to move quickly around the facility during emergency situations.
Exposure to clients who have experienced or are experiencing trauma in various forms, including domestic violence, sexual violence, homelessness, unemployment, and financial hardship. Staff are at risk of secondary trauma and are encouraged to seek external support and maintain self‑care routines.
Equal Opportunity Employment YWCA Seattle King Snohomish is an Equal Opportunity Employer. To read more about this, view the EEO is the Law Poster and the EEO is the Law Poster Supplement.
Contact Information Contact us at
careers@ywcaworks.org
with any questions or if you need accommodation for your application.
Seniority Level
Not Applicable
Employment Type
Part‑time
Job Function
Other
Industries
Non‑profit Organizations
#J-18808-Ljbffr