Embassy Homecare Services Llc
Client Services Staffing Liaison
Embassy Homecare Services Llc, Indianapolis, Indiana, us, 46262
Benefits
Mileage reimbursement
Flexible schedule
Opportunity for advancement
Position Overview Embassy Homecare Services is seeking a dependable and people-centered Client Services & Staffing Liaison to support client recruitment, caregiver coordination, and service quality monitoring.
This role serves as the key connection between clients, caregivers, and company leadership—ensuring smooth communication, consistent follow-up, and high standards of care.
The ideal candidate is organized, professional, and confident managing both client relationships and caregiver accountability.
Key Responsibilities
Client Services & Relationship Management
Receive and respond to client inquiries in a professional and timely manner
Assist with onboarding new clients and gathering required information
Conduct periodic home visits to clients for check-ins, service reviews, and support
Maintain positive relationships with clients and their families
Report client concerns, service issues, or changes in care needs to management
Staffing Coordination & Monitoring
Serve as a point of contact for caregivers regarding schedules, assignments, and expectations
Follow up with staff to confirm attendance, performance, and job completion
Monitor caregiver conduct and professionalism during service delivery
Address minor issues promptly and escalate concerns to management when necessary
Support caregiver onboarding and orientation follow-ups
Recruitment & Growth Support
Assist with recruiting new caregivers and clients
Conduct follow-up calls with prospective hires and clients
Track recruitment progress and provide updates to leadership
Support client retention through consistent communication and service follow-up
Administrative & Reporting Duties
Maintain accurate client and staff documentation
Provide regular updates to management on client satisfaction and staff performance
Support compliance-related documentation as needed
Ensure confidentiality and professionalism in all interactions
Qualifications
Experience in homecare, healthcare, staffing, customer service, or administrative support preferred
Strong interpersonal and communication skills
Reliable transportation and ability to visit client homes
Organized, dependable, and detail-oriented
Comfortable using phone, email, and basic office software
Ability to maintain confidentiality and professionalism at all times
Flexible work from home options available.
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Mileage reimbursement
Flexible schedule
Opportunity for advancement
Position Overview Embassy Homecare Services is seeking a dependable and people-centered Client Services & Staffing Liaison to support client recruitment, caregiver coordination, and service quality monitoring.
This role serves as the key connection between clients, caregivers, and company leadership—ensuring smooth communication, consistent follow-up, and high standards of care.
The ideal candidate is organized, professional, and confident managing both client relationships and caregiver accountability.
Key Responsibilities
Client Services & Relationship Management
Receive and respond to client inquiries in a professional and timely manner
Assist with onboarding new clients and gathering required information
Conduct periodic home visits to clients for check-ins, service reviews, and support
Maintain positive relationships with clients and their families
Report client concerns, service issues, or changes in care needs to management
Staffing Coordination & Monitoring
Serve as a point of contact for caregivers regarding schedules, assignments, and expectations
Follow up with staff to confirm attendance, performance, and job completion
Monitor caregiver conduct and professionalism during service delivery
Address minor issues promptly and escalate concerns to management when necessary
Support caregiver onboarding and orientation follow-ups
Recruitment & Growth Support
Assist with recruiting new caregivers and clients
Conduct follow-up calls with prospective hires and clients
Track recruitment progress and provide updates to leadership
Support client retention through consistent communication and service follow-up
Administrative & Reporting Duties
Maintain accurate client and staff documentation
Provide regular updates to management on client satisfaction and staff performance
Support compliance-related documentation as needed
Ensure confidentiality and professionalism in all interactions
Qualifications
Experience in homecare, healthcare, staffing, customer service, or administrative support preferred
Strong interpersonal and communication skills
Reliable transportation and ability to visit client homes
Organized, dependable, and detail-oriented
Comfortable using phone, email, and basic office software
Ability to maintain confidentiality and professionalism at all times
Flexible work from home options available.
#J-18808-Ljbffr