Insight Enterprises
Location: Phoenix, AZ
Hybrid: 3 days a week
Pay: $20-$22/hr
Position Overview The Services Technician performs installation, modification, repair, testing and/or servicing on systems and communications equipment, including, but not limited to: hardware and peripherals; software configuration; voice, video and data cabling systems; and networks. Incumbents service both internal Insight teammates, as well as clients on site.
What you’ll do at Insight Hardware
Performs necessary hardware and peripheral repairs, identifying the problem and determining the most efficient and cost‑effective way to resolve the problem, keeping customer downtime to a minimum.
Installs and tests system hardware at customer site, setting up the hardware, testing it to make sure it is working, identifying system hardware problems and following any special instructions.
Completes all required documentation involved in a service call to ensure accurate billing and timely return of defective products/parts, with respect to warranty or contract, including completion of required Insight and vendor paperwork, preparing defective product or parts for return to vendor, and promptly returning defective products/parts and paperwork according to Insight policies and procedures.
Identifies system hardware problems and determines the most efficient and cost‑effective way of resolving the problem.
Performs necessary hardware and peripheral repair, keeping client downtime to a minimum.
Identifies defective parts and orders replacement parts utilizing vendor supplied tools such as web sites, phone support, etc.
Understands current depot programs such as Hot Swap and AR3D; participates as needed.
Other duties as assigned.
Video, Voice and Data Cabling Systems
Provides telephone support for a geographically dispersed user community using a combination of desktop remote control products.
Resolves software configuration problems and diagnoses hardware problems at the workstation level.
Identifies, pulls, terminates and labels Cat3, 5e, Cat 6, Cat 6A, coax and fiber optic cable.
Installs support structures and pathways (J‑hooks, support rings, cable slings and cable tray/ladder rack, conduit and raceway).
Terminates work station outlets, patch panels, 110 and 66 blocks.
Terminates fiber.
Terminates with multi‑pair/strand cable (copper and fiber).
Reads blueprints, identifies cable paths and assists with site surveys and bidding.
Other duties as assigned.
Networking
Installs, tests and configures network and data communication equipment such as switches, routers, firewalls, VPN devices, etc.
Installs, tests and supports Network Operating Systems (NOS) and their applications.
Performs server hardware support, troubleshooting, and performance tuning.
Implements and supports Active Directory and supporting technologies such as DNS, DHCP, WINS, etc.
Implements and supports Microsoft server applications such as Exchange, SMS, IIS, RIS, etc.
Other duties as assigned.
What you’ll need to join Insight
Bachelor’s degree (BA/BS) from a four‑year college or university or 2 years related experience and/or training; or equivalent combination of education and experience.
LANs, WANs, personal computers, messaging and server software applications experience required.
Cable plants, network services, email, bulletin boards, and CD‑ROM libraries needed.
Ability to automate tasks using basic scripting techniques required.
Remotely manage devices to determine user experiences and debug issues, utilizing knowledge base and call script skills required.
Must be able to work with both basic and high‑level testing and documentation.
High level of technical proficiency in microcomputer product areas a must.
Familiarity with large account environments and protocols required.
Working knowledge in major desktop operating systems (Windows 2000, Windows NT and Windows XP Workstation).
Comfort and familiarity with taking units apart and re‑assembling them.
Excellent troubleshooting skills required.
Must have the ability to keep current with alternative systems and technology and make technology recommendations to management consistent with the company’s business and systems strategies.
Ability to enter data into systems accurately required.
Must have the ability to multitask with strong organization and time‑management skills.
Must be able to respond effectively to inquiries or complaints within a timely fashion.
Knowledge of receiving, warehouse and safety procedures a plus.
Possession of a valid forklift certification a plus.
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Hybrid: 3 days a week
Pay: $20-$22/hr
Position Overview The Services Technician performs installation, modification, repair, testing and/or servicing on systems and communications equipment, including, but not limited to: hardware and peripherals; software configuration; voice, video and data cabling systems; and networks. Incumbents service both internal Insight teammates, as well as clients on site.
What you’ll do at Insight Hardware
Performs necessary hardware and peripheral repairs, identifying the problem and determining the most efficient and cost‑effective way to resolve the problem, keeping customer downtime to a minimum.
Installs and tests system hardware at customer site, setting up the hardware, testing it to make sure it is working, identifying system hardware problems and following any special instructions.
Completes all required documentation involved in a service call to ensure accurate billing and timely return of defective products/parts, with respect to warranty or contract, including completion of required Insight and vendor paperwork, preparing defective product or parts for return to vendor, and promptly returning defective products/parts and paperwork according to Insight policies and procedures.
Identifies system hardware problems and determines the most efficient and cost‑effective way of resolving the problem.
Performs necessary hardware and peripheral repair, keeping client downtime to a minimum.
Identifies defective parts and orders replacement parts utilizing vendor supplied tools such as web sites, phone support, etc.
Understands current depot programs such as Hot Swap and AR3D; participates as needed.
Other duties as assigned.
Video, Voice and Data Cabling Systems
Provides telephone support for a geographically dispersed user community using a combination of desktop remote control products.
Resolves software configuration problems and diagnoses hardware problems at the workstation level.
Identifies, pulls, terminates and labels Cat3, 5e, Cat 6, Cat 6A, coax and fiber optic cable.
Installs support structures and pathways (J‑hooks, support rings, cable slings and cable tray/ladder rack, conduit and raceway).
Terminates work station outlets, patch panels, 110 and 66 blocks.
Terminates fiber.
Terminates with multi‑pair/strand cable (copper and fiber).
Reads blueprints, identifies cable paths and assists with site surveys and bidding.
Other duties as assigned.
Networking
Installs, tests and configures network and data communication equipment such as switches, routers, firewalls, VPN devices, etc.
Installs, tests and supports Network Operating Systems (NOS) and their applications.
Performs server hardware support, troubleshooting, and performance tuning.
Implements and supports Active Directory and supporting technologies such as DNS, DHCP, WINS, etc.
Implements and supports Microsoft server applications such as Exchange, SMS, IIS, RIS, etc.
Other duties as assigned.
What you’ll need to join Insight
Bachelor’s degree (BA/BS) from a four‑year college or university or 2 years related experience and/or training; or equivalent combination of education and experience.
LANs, WANs, personal computers, messaging and server software applications experience required.
Cable plants, network services, email, bulletin boards, and CD‑ROM libraries needed.
Ability to automate tasks using basic scripting techniques required.
Remotely manage devices to determine user experiences and debug issues, utilizing knowledge base and call script skills required.
Must be able to work with both basic and high‑level testing and documentation.
High level of technical proficiency in microcomputer product areas a must.
Familiarity with large account environments and protocols required.
Working knowledge in major desktop operating systems (Windows 2000, Windows NT and Windows XP Workstation).
Comfort and familiarity with taking units apart and re‑assembling them.
Excellent troubleshooting skills required.
Must have the ability to keep current with alternative systems and technology and make technology recommendations to management consistent with the company’s business and systems strategies.
Ability to enter data into systems accurately required.
Must have the ability to multitask with strong organization and time‑management skills.
Must be able to respond effectively to inquiries or complaints within a timely fashion.
Knowledge of receiving, warehouse and safety procedures a plus.
Possession of a valid forklift certification a plus.
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