American Arbitration Association
Case Administrator (Legal Services/Administrative Support)
American Arbitration Association, Charlotte, North Carolina, United States, 28245
Case Administrator (Legal Services/Administrative Support)
Join the American Arbitration Association as a Case Administrator. This role supports arbitration and mediation cases across multiple industries.
We are an equal opportunity employer. All employees and applicants are considered without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. If you need a disability accommodation, please contact Human Resources at hr@example.com.
Description Manage day‑to‑day case administration through our PRISM case‑management system, correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes. Ideal for professionals with customer service or legal support experience, interested in alternative dispute resolution, and comfortable with technology.
Work Environment Hybrid; candidates must reside within 125 miles of their assigned U.S. office. Compensation depends on location.
Compensation & Benefits
Charlotte, Miami, San Antonio: $49,000 - $52,000
Atlanta, Buffalo, Dallas, Fresno: $52,000 - $55,000
Houston, Johnston, Minneapolis: $53,000 - $56,000
Chicago, Philadelphia, Voorhees: $55,000 - $59,000
Boston, Los Angeles: $58,000 - $61,000
New York City, San Francisco: $62,000 - $65,000
Eligible for quarterly performance‑based incentives. Includes medical, dental, orthodontia, vision, student loan repayment, 403(b) retirement plan with company match, discounted pet insurance, and generous paid time off.
Qualifications
Associate's degree in business or related field, or equivalent education/experience.
Minimum three years in customer service, case administration, or legal environment.
Strong written and verbal communication skills; able to interact effectively with diverse stakeholders.
Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis).
Comfortable with web‑based systems and adapting to new technologies, including AI‑related tools.
Exceptional attention to detail and time management skills.
Ability to manage sensitive information with professionalism and discretion.
About Us The American Arbitration Association (AAA) is recognized among The NonProfit Times' 50 Best Nonprofits to Work For, leading arbitration and mediation across diverse industries. We foster growth through collaboration, professional development, and merit‑driven success.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Legal
Referrals increase your chances of interviewing by 2x.
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We are an equal opportunity employer. All employees and applicants are considered without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. If you need a disability accommodation, please contact Human Resources at hr@example.com.
Description Manage day‑to‑day case administration through our PRISM case‑management system, correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes. Ideal for professionals with customer service or legal support experience, interested in alternative dispute resolution, and comfortable with technology.
Work Environment Hybrid; candidates must reside within 125 miles of their assigned U.S. office. Compensation depends on location.
Compensation & Benefits
Charlotte, Miami, San Antonio: $49,000 - $52,000
Atlanta, Buffalo, Dallas, Fresno: $52,000 - $55,000
Houston, Johnston, Minneapolis: $53,000 - $56,000
Chicago, Philadelphia, Voorhees: $55,000 - $59,000
Boston, Los Angeles: $58,000 - $61,000
New York City, San Francisco: $62,000 - $65,000
Eligible for quarterly performance‑based incentives. Includes medical, dental, orthodontia, vision, student loan repayment, 403(b) retirement plan with company match, discounted pet insurance, and generous paid time off.
Qualifications
Associate's degree in business or related field, or equivalent education/experience.
Minimum three years in customer service, case administration, or legal environment.
Strong written and verbal communication skills; able to interact effectively with diverse stakeholders.
Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis).
Comfortable with web‑based systems and adapting to new technologies, including AI‑related tools.
Exceptional attention to detail and time management skills.
Ability to manage sensitive information with professionalism and discretion.
About Us The American Arbitration Association (AAA) is recognized among The NonProfit Times' 50 Best Nonprofits to Work For, leading arbitration and mediation across diverse industries. We foster growth through collaboration, professional development, and merit‑driven success.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Legal
Referrals increase your chances of interviewing by 2x.
#J-18808-Ljbffr