MKM Hotels
Job Summary
Guest Service Agents greet and register guests, provide outstanding service during their stay, and settle accounts. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Education & Experience
High school diploma or equivalent required; college coursework in related field helpful. Positive and upbeat personality with a desire to deliver outstanding customer service. Ability to multi-task, be detail-oriented, and problem solve to effectively handle internal and external customers. Clear communication skills; evaluate and select among alternative courses of action quickly and accurately. Effective in stressful, high‑pressure situations. Effective in handling problems, anticipating, preventing, identifying and solving problems as necessary. Strong listening and understanding skills. Understand financial information and perform basic arithmetic. Basic numerical operations. Read, comprehend and write simple instructions and/or short correspondence and memos. Use logic to define problem, collect information, establish facts, draw conclusions. Operational knowledge of Microsoft Office suite. Willing to work a varied schedule including evenings, nights, weekends and holidays. Understand hotel products and guest services. Experience with Opera or Opera Cloud a plus. Job Duties & Functions
Approach all encounters with guests and associates in a friendly, service‑oriented manner. Maintain high standards of personal appearance and grooming; wear proper uniform and name tag per brand standards. Maintain regular attendance and comply with scheduling requirements. Always comply with Meyta Concepts, LLC policies, standards and regulations to encourage safe and efficient hotel operations. Greet and welcome all guests; maintain a friendly and warm demeanor. Operate telephone switchboard and meet performance standards. Handle requests for information, mail and messages efficiently and courteously. Answer guest inquiries about hotel service, facilities and hours of operation. Answer inquiries regarding restaurants, transportation, entertainment, etc. Establish and maintain good communications and teamwork with fellow associates and other departments. Be aware of all rates, packages, promotions, closed out and restricted dates. Obtain necessary information when taking room reservations and follow rate quoting scenario. Be familiar with all Meyta Concepts, LLC policies and house rules as well as hospitality terminology. Assist in emergency procedures as required. Handle check‑ins and check‑outs in a friendly, efficient, and courteous manner. Operate all relevant aspects of the Front Desk computer system. Log and deliver packages, mail and messages to guests and meeting rooms. Use proper two‑way radio etiquette when communicating with other associates. Deliver guest items such as luggage, newspapers, messages, packages, amenities or other items requested by guests or team members. Maintain up‑to‑date working knowledge of all property amenities and local area attractions. Perform other duties as assigned, including helping departments in other areas of the hotel and maintaining a clean and organized work area. General
This job description is not intended to be all‑inclusive; additional details will be specified by the supervisor. The associate will also perform other reasonable business duties as signed by the supervisor. Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail. If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her/they/them to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company. Salary: $17.50‑$18.50 per hour.
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Guest Service Agents greet and register guests, provide outstanding service during their stay, and settle accounts. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Education & Experience
High school diploma or equivalent required; college coursework in related field helpful. Positive and upbeat personality with a desire to deliver outstanding customer service. Ability to multi-task, be detail-oriented, and problem solve to effectively handle internal and external customers. Clear communication skills; evaluate and select among alternative courses of action quickly and accurately. Effective in stressful, high‑pressure situations. Effective in handling problems, anticipating, preventing, identifying and solving problems as necessary. Strong listening and understanding skills. Understand financial information and perform basic arithmetic. Basic numerical operations. Read, comprehend and write simple instructions and/or short correspondence and memos. Use logic to define problem, collect information, establish facts, draw conclusions. Operational knowledge of Microsoft Office suite. Willing to work a varied schedule including evenings, nights, weekends and holidays. Understand hotel products and guest services. Experience with Opera or Opera Cloud a plus. Job Duties & Functions
Approach all encounters with guests and associates in a friendly, service‑oriented manner. Maintain high standards of personal appearance and grooming; wear proper uniform and name tag per brand standards. Maintain regular attendance and comply with scheduling requirements. Always comply with Meyta Concepts, LLC policies, standards and regulations to encourage safe and efficient hotel operations. Greet and welcome all guests; maintain a friendly and warm demeanor. Operate telephone switchboard and meet performance standards. Handle requests for information, mail and messages efficiently and courteously. Answer guest inquiries about hotel service, facilities and hours of operation. Answer inquiries regarding restaurants, transportation, entertainment, etc. Establish and maintain good communications and teamwork with fellow associates and other departments. Be aware of all rates, packages, promotions, closed out and restricted dates. Obtain necessary information when taking room reservations and follow rate quoting scenario. Be familiar with all Meyta Concepts, LLC policies and house rules as well as hospitality terminology. Assist in emergency procedures as required. Handle check‑ins and check‑outs in a friendly, efficient, and courteous manner. Operate all relevant aspects of the Front Desk computer system. Log and deliver packages, mail and messages to guests and meeting rooms. Use proper two‑way radio etiquette when communicating with other associates. Deliver guest items such as luggage, newspapers, messages, packages, amenities or other items requested by guests or team members. Maintain up‑to‑date working knowledge of all property amenities and local area attractions. Perform other duties as assigned, including helping departments in other areas of the hotel and maintaining a clean and organized work area. General
This job description is not intended to be all‑inclusive; additional details will be specified by the supervisor. The associate will also perform other reasonable business duties as signed by the supervisor. Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail. If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her/they/them to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company. Salary: $17.50‑$18.50 per hour.
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