FirstKey Homes, LLC
Resident Service Coordinator New Winston Salem, North Carolina, United States
FirstKey Homes, LLC, Raleigh, North Carolina, United States
Winston Salem, North Carolina, United States
SUMMARY OF RESPONSIBILITIES The Resident Service Coordinator is a vital link between departments and an extension of the property management team. The role focuses on ensuring our homes uphold the highest standards, managing vacant inventory, and fostering meaningful connections with our residents. The position is field‑based and requires frequent driving. A company‑issued fleet vehicle will be provided.
ESSENTIAL DUTIES
Facilitate engaging move‑in orientations for new residents, showcasing the features and benefits of their home and ensuring they feel welcomed and confident.
Carry out light cleaning both inside and outside the property to enhance its appeal to potential residents.
Perform routine light maintenance tasks, including changing light bulbs and air filters.
Conduct thorough audits of products and inventory.
Execute routine inspections, including bi‑weekly assessments of vacant inventory, managing lockbox access, and conducting occupancy checks.
Make utility payments in person and deliver documents to local municipalities.
Adhere to all local, state, and federal laws governing Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other real‑estate related laws.
Other duties may be assigned by the manager as needed.
WORKING CONDITIONS
Indoor and outdoor work in all weather conditions.
May sit or stand for several hours at a time and climb up and down stairs multiple times each day.
Interaction with the public.
Requires working weekends, overtime, and holidays as needed.
Traveling throughout the assigned market.
REQUIRED EDUCATION AND EXPERIENCE
High School diploma or equivalence.
Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
Valid driver’s license.
Knowledge of water valves, circuit breakers, and other home basics.
Knowledge of local, state, and federal laws governing Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other real‑estate related laws.
PREFERRED EDUCATION AND EXPERIENCE
Experience using Yardi or similar property management program.
Experience with property management principles.
Experience working in a customer service or sales role.
Experience working in a fast‑paced, high‑growth company.
Proficient in Spanish, both reading and writing.
REQUIRED KNOWLEDGE
Sales and Marketing – Knowledge of principles and methods for showing, promoting, and selling products or services.
Customer Service – Knowledge of principles and processes for providing customer and personal services.
REQUIRED SKILLS
Active Listening – Giving full attention to what others are saying and asking questions as appropriate.
Critical Thinking – Using logic and reasoning to identify strengths and weaknesses of alternative solutions.
Negotiation – Bringing others together and trying to reconcile differences.
Persuasion – Persuading others to change their minds or behavior.
Social Perceptiveness – Being aware of others' reactions and understanding why they react as they do.
Time Management – Managing one's own time and the time of others.
Speaking – Talking to others to convey information effectively.
Writing – Communicating effectively in writing as appropriate for the needs of the audience.
WORK STYLES & BEHAVIORS
Dependability – Job requires being reliable, responsible, and dependable.
Attention to Detail – Job requires being careful about detail and thorough in completing work tasks.
Cooperation – Job requires being pleasant with others on the job and displaying a good‑natured, cooperative attitude.
Adaptability/Flexibility – Job requires being open to change (positive or negative) and to considerable variety in the workplace.
EEO STATEMENT FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.
By applying to this position you are consenting to receive follow‑up communication.
VOLUNTARY SELF‑IDENTIFICATION OF DISABILITY Form CC‑305 – The company is a federal contractor and requires equal employment opportunity to qualified people with disabilities. The form is voluntary and confidential. No hiring decisions will be based on the information provided.
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SUMMARY OF RESPONSIBILITIES The Resident Service Coordinator is a vital link between departments and an extension of the property management team. The role focuses on ensuring our homes uphold the highest standards, managing vacant inventory, and fostering meaningful connections with our residents. The position is field‑based and requires frequent driving. A company‑issued fleet vehicle will be provided.
ESSENTIAL DUTIES
Facilitate engaging move‑in orientations for new residents, showcasing the features and benefits of their home and ensuring they feel welcomed and confident.
Carry out light cleaning both inside and outside the property to enhance its appeal to potential residents.
Perform routine light maintenance tasks, including changing light bulbs and air filters.
Conduct thorough audits of products and inventory.
Execute routine inspections, including bi‑weekly assessments of vacant inventory, managing lockbox access, and conducting occupancy checks.
Make utility payments in person and deliver documents to local municipalities.
Adhere to all local, state, and federal laws governing Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other real‑estate related laws.
Other duties may be assigned by the manager as needed.
WORKING CONDITIONS
Indoor and outdoor work in all weather conditions.
May sit or stand for several hours at a time and climb up and down stairs multiple times each day.
Interaction with the public.
Requires working weekends, overtime, and holidays as needed.
Traveling throughout the assigned market.
REQUIRED EDUCATION AND EXPERIENCE
High School diploma or equivalence.
Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
Valid driver’s license.
Knowledge of water valves, circuit breakers, and other home basics.
Knowledge of local, state, and federal laws governing Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other real‑estate related laws.
PREFERRED EDUCATION AND EXPERIENCE
Experience using Yardi or similar property management program.
Experience with property management principles.
Experience working in a customer service or sales role.
Experience working in a fast‑paced, high‑growth company.
Proficient in Spanish, both reading and writing.
REQUIRED KNOWLEDGE
Sales and Marketing – Knowledge of principles and methods for showing, promoting, and selling products or services.
Customer Service – Knowledge of principles and processes for providing customer and personal services.
REQUIRED SKILLS
Active Listening – Giving full attention to what others are saying and asking questions as appropriate.
Critical Thinking – Using logic and reasoning to identify strengths and weaknesses of alternative solutions.
Negotiation – Bringing others together and trying to reconcile differences.
Persuasion – Persuading others to change their minds or behavior.
Social Perceptiveness – Being aware of others' reactions and understanding why they react as they do.
Time Management – Managing one's own time and the time of others.
Speaking – Talking to others to convey information effectively.
Writing – Communicating effectively in writing as appropriate for the needs of the audience.
WORK STYLES & BEHAVIORS
Dependability – Job requires being reliable, responsible, and dependable.
Attention to Detail – Job requires being careful about detail and thorough in completing work tasks.
Cooperation – Job requires being pleasant with others on the job and displaying a good‑natured, cooperative attitude.
Adaptability/Flexibility – Job requires being open to change (positive or negative) and to considerable variety in the workplace.
EEO STATEMENT FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.
By applying to this position you are consenting to receive follow‑up communication.
VOLUNTARY SELF‑IDENTIFICATION OF DISABILITY Form CC‑305 – The company is a federal contractor and requires equal employment opportunity to qualified people with disabilities. The form is voluntary and confidential. No hiring decisions will be based on the information provided.
#J-18808-Ljbffr