Jobs via Dice
Overview
DecisionPoint Corporation is seeking a
Computer User Support Specialist
for the Norfolk Naval Shipyard IT Support Services contract. NNSY's mission is to safely return warships to the Fleet on time and within budget. The NNSY CIO provides comprehensive IT and telecom support that maintains Fleet readiness in logistics, maintenance, engineering, supply, legal, readiness reporting, emergency response, and more. The CIO installs, manages, and secures all shipyard networks and systems; approves IT purchases; and runs a Navy/DoD-compliant Information Assurance program. It supports approximately 10,000 NMCI seats and leads cyberspace efficiency initiatives while managing SYLAN, SECNET, Mobile Workforce Enablement, NFPCICN, standalone systems, servers, wireless networks, circuits, applications, and devices. This position is fully on-site.
Duties & Responsibilities
Provide Tier III computer user support, including desktop support and service desk operations for end users in Windows and macOS environments.
Troubleshoot and resolve hardware, software, and peripheral issues for desktops, laptops, printers, and mobile devices.
Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint.
Utilize remote support tools such as Remote Desktop Protocol (RDP), System Center Configuration Manager (SCCM), and similar technologies to diagnose and resolve technical issues.
Operate and manage IT ticketing systems (e.g., ServiceNow, BMC Remedy, Jira) to document incidents, track resolutions, and elevate issues in accordance with established procedures.
Perform user account management in Active Directory, including account provisioning and deprovisioning, group membership changes, basic group policy administration, and access control configuration.
Apply foundational networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies.
Follow cybersecurity best practices related to data handling, endpoint security, access control, and incident reporting.
Maintain compliance with role‑based access control (RBAC) policies and acceptable use standards.
Provide clear written and verbal communication while delivering professional, customer‑focused support in fast‑paced or high‑pressure environments.
Support shift‑based or on‑call operational schedules, as required.
Assist with supporting remote and hybrid workforce environments while meeting defined service‑level agreements (SLAs).
Follow ITIL‑aligned service management practices and contribute to continuous service improvement.
Qualifications
Active Top Secret clearance with SCI eligibility.
Associate Degree in Information Technology, Computer Science, or a related field with a minimum of 4 years of relevant IT support experience in a Tier III or equivalent support role.
CompTIA Security+ certification, compliant with DoD 8570 or applicable agency policy.
Experience providing end‑user support in an enterprise IT environment.
Working knowledge of Microsoft Windows, macOS, Microsoft 365, Active Directory, and common IT support tools.
Strong troubleshooting, analytical, and problem‑solving skills.
Ability to work independently and collaboratively while managing multiple priorities.
Preferred Qualifications and Certifications
Bachelor's degree in Information Technology or a closely related discipline.
CompTIA A+ certification
ITIL v4 Foundation certification.
Microsoft 365 Fundamentals or Microsoft Azure Fundamentals certification.
Experience supporting government, DoD, or other regulated environments.
Our Equal Employment Opportunity Policy
EEO and affirmative action policy: DecisionPoint Corporation is an equal employment opportunity and affirmative action employer. It provides equal employment opportunity to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under federal, state, or local laws.
Pay transparency policy: DecisionPoint Corporation will not discriminate against employees or applicants based on inquiries about pay. Employees with access to compensation information are restricted from disclosing pay details except under specific circumstances (formal complaints, investigations, or legal duty).
Authorization to share resume and personal information: Expressing interest and submitting a resume authorizes DecisionPoint Corporation to share your resume and personal information with subsidiaries, affiliates, and teaming partners for consideration for this and other comparable positions.
Norfolk, VA | $83,927.00 – $113,549.00
#J-18808-Ljbffr
Computer User Support Specialist
for the Norfolk Naval Shipyard IT Support Services contract. NNSY's mission is to safely return warships to the Fleet on time and within budget. The NNSY CIO provides comprehensive IT and telecom support that maintains Fleet readiness in logistics, maintenance, engineering, supply, legal, readiness reporting, emergency response, and more. The CIO installs, manages, and secures all shipyard networks and systems; approves IT purchases; and runs a Navy/DoD-compliant Information Assurance program. It supports approximately 10,000 NMCI seats and leads cyberspace efficiency initiatives while managing SYLAN, SECNET, Mobile Workforce Enablement, NFPCICN, standalone systems, servers, wireless networks, circuits, applications, and devices. This position is fully on-site.
Duties & Responsibilities
Provide Tier III computer user support, including desktop support and service desk operations for end users in Windows and macOS environments.
Troubleshoot and resolve hardware, software, and peripheral issues for desktops, laptops, printers, and mobile devices.
Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint.
Utilize remote support tools such as Remote Desktop Protocol (RDP), System Center Configuration Manager (SCCM), and similar technologies to diagnose and resolve technical issues.
Operate and manage IT ticketing systems (e.g., ServiceNow, BMC Remedy, Jira) to document incidents, track resolutions, and elevate issues in accordance with established procedures.
Perform user account management in Active Directory, including account provisioning and deprovisioning, group membership changes, basic group policy administration, and access control configuration.
Apply foundational networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies.
Follow cybersecurity best practices related to data handling, endpoint security, access control, and incident reporting.
Maintain compliance with role‑based access control (RBAC) policies and acceptable use standards.
Provide clear written and verbal communication while delivering professional, customer‑focused support in fast‑paced or high‑pressure environments.
Support shift‑based or on‑call operational schedules, as required.
Assist with supporting remote and hybrid workforce environments while meeting defined service‑level agreements (SLAs).
Follow ITIL‑aligned service management practices and contribute to continuous service improvement.
Qualifications
Active Top Secret clearance with SCI eligibility.
Associate Degree in Information Technology, Computer Science, or a related field with a minimum of 4 years of relevant IT support experience in a Tier III or equivalent support role.
CompTIA Security+ certification, compliant with DoD 8570 or applicable agency policy.
Experience providing end‑user support in an enterprise IT environment.
Working knowledge of Microsoft Windows, macOS, Microsoft 365, Active Directory, and common IT support tools.
Strong troubleshooting, analytical, and problem‑solving skills.
Ability to work independently and collaboratively while managing multiple priorities.
Preferred Qualifications and Certifications
Bachelor's degree in Information Technology or a closely related discipline.
CompTIA A+ certification
ITIL v4 Foundation certification.
Microsoft 365 Fundamentals or Microsoft Azure Fundamentals certification.
Experience supporting government, DoD, or other regulated environments.
Our Equal Employment Opportunity Policy
EEO and affirmative action policy: DecisionPoint Corporation is an equal employment opportunity and affirmative action employer. It provides equal employment opportunity to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under federal, state, or local laws.
Pay transparency policy: DecisionPoint Corporation will not discriminate against employees or applicants based on inquiries about pay. Employees with access to compensation information are restricted from disclosing pay details except under specific circumstances (formal complaints, investigations, or legal duty).
Authorization to share resume and personal information: Expressing interest and submitting a resume authorizes DecisionPoint Corporation to share your resume and personal information with subsidiaries, affiliates, and teaming partners for consideration for this and other comparable positions.
Norfolk, VA | $83,927.00 – $113,549.00
#J-18808-Ljbffr