Troy University
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The Helpdesk Operator position in Information Technology is responsible for answering IT Helpdesk phone calls; providing basic troubleshooting for computer problems covered in training; directing callers to online knowledge base, and other resources, for additional support when applicable; assisting callers in creating helpdesk accounts, submitting tickets and utilizing support history tools; submitting, reviewing, updating, and closing tickets for callers as needed; directing callers to appropriate further assistance if issue is not supported by IT Helpdesk; rotating and logging backup tapes, as covered in training; and other additional duties as assigned.
Minimum Qualifications
High school diploma or equivalent
Basic computer knowledge
Customer service skills
Preferred Qualifications
Experience working as a helpdesk operator
Work Hours
No more than 19 hours per week
Hours of operation are 7am-11pm on Monday through Friday, 9am-5pm on Saturday, and 1pm-9pm on Sunday
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?
No
List any hazardous conditions or physical demands required by this position
NA
Does this position have supervisory responsibility?
Last Day a Reference Provider Can Submit Reference
Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact jobs@troy.edu.
Supplemental Questions Required fields are indicated with an asterisk (*).
* How did you hear about this employment opportunity?
Troy University employment website (www.troyuniversityjobs.com)
Chronicle of Higher Education
Higher Ed Jobs
Social Media website
Indeed
Other employment website (please specify below)
Employee Referral (please specify below)
Local newspaper (please specify below)
Professional journal (please specify below)
Other source (please specify below)
Please specify: (Open Ended Question)
* Do you currently work in another position for Troy University?
No
Yes - if hired for this position, intend to resign from other position
Yes - if hired for this position, intend to keep other position
* Do you have a high school diploma or equivalent?
Yes
No
Required Documents
Resume
Cover Letter
List of References
Optional Documents
Letter of Reference 1
Other Document
Employment is contingent upon a satisfactory background check.
Troy University is an Equal Employment Opportunity and Aff... employer.
Troy University participates in eVerify.
#J-18808-Ljbffr
Apply for this Job
link/button.
If you would like to bookmark this position for later review, click on the
Bookmark
link. To email this position to a friend, click on the
Email to a Friend
link. If you would like to print a copy of this position for your records, click on the
Print Preview
link.
The Helpdesk Operator position in Information Technology is responsible for answering IT Helpdesk phone calls; providing basic troubleshooting for computer problems covered in training; directing callers to online knowledge base, and other resources, for additional support when applicable; assisting callers in creating helpdesk accounts, submitting tickets and utilizing support history tools; submitting, reviewing, updating, and closing tickets for callers as needed; directing callers to appropriate further assistance if issue is not supported by IT Helpdesk; rotating and logging backup tapes, as covered in training; and other additional duties as assigned.
Minimum Qualifications
High school diploma or equivalent
Basic computer knowledge
Customer service skills
Preferred Qualifications
Experience working as a helpdesk operator
Work Hours
No more than 19 hours per week
Hours of operation are 7am-11pm on Monday through Friday, 9am-5pm on Saturday, and 1pm-9pm on Sunday
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?
No
List any hazardous conditions or physical demands required by this position
NA
Does this position have supervisory responsibility?
Last Day a Reference Provider Can Submit Reference
Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact jobs@troy.edu.
Supplemental Questions Required fields are indicated with an asterisk (*).
* How did you hear about this employment opportunity?
Troy University employment website (www.troyuniversityjobs.com)
Chronicle of Higher Education
Higher Ed Jobs
Social Media website
Indeed
Other employment website (please specify below)
Employee Referral (please specify below)
Local newspaper (please specify below)
Professional journal (please specify below)
Other source (please specify below)
Please specify: (Open Ended Question)
* Do you currently work in another position for Troy University?
No
Yes - if hired for this position, intend to resign from other position
Yes - if hired for this position, intend to keep other position
* Do you have a high school diploma or equivalent?
Yes
No
Required Documents
Resume
Cover Letter
List of References
Optional Documents
Letter of Reference 1
Other Document
Employment is contingent upon a satisfactory background check.
Troy University is an Equal Employment Opportunity and Aff... employer.
Troy University participates in eVerify.
#J-18808-Ljbffr