Encore
Event Technician, Audio Visual - 1 Hotel/Embassy Suites Nashville
Encore, Nashville, Tennessee, United States, 37247
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Position Overview A Technician is responsible for the set up and operation of basic or small‑scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director, Event Technology.
Key Job Responsibilities
Equipment Operation
Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Customer Service
Strives to exceed the expectations and needs of internal and external customers; maintains a positive relationship with all clients; meets with guests on site; monitors events and checks in on customers throughout the day; understands and fosters the hotel/client relationship.
Technical Ability
Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem‑solve with equipment and software issues; handles equipment challenges and changes in a timely and professional manner.
Systems Knowledge
Understands company processes, follows procedures, and completes systems entry and paperwork accurately; uses the equipment sheets to determine the equipment scheduled for set up and for strike; interacts with other staff and outside vendors; increases revenue by utilizing floor‑up‑selling techniques; works with to finalize invoices; completes order entries in Navigator as needed.
Job Qualifications
High School Diploma required. Associate’s degree preferred.
Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program.
External applicants must meet/validate and achieve/complete all training and certifications required for this position within one year.
1 year of customer service or hospitality experience preferred.
1 year of audio‑visual experience or equivalent in an educational environment preferred.
A valid driver’s license is required for team members that may operate Company vehicles.
Additional DOT requirements may need to be met if applicable.
Must be able to lift 50 lbs.
Competencies
Deliver World Class Service – Hospitality, Ownership
Do The Right Thing – Instills Trust, Safety Conscious
Drive Results – Action Oriented
See The Big Picture – Tech Savvy
Value People – Communicates Effectively
Physical Requirements
Sitting: 2‑3 Hours
Standing: 4‑5 Hours
Walking: 4‑5 Hours
Stooping: 2‑3 Hours
Crawling: 2‑3 Hours
Kneeling: 2‑3 Hours
Bending: 2‑3 Hours
Reaching (above your head): 2‑3 Hours
Climbing: 0‑1 Hours
Grasping: 4‑5 Hours
Lifting Requirements
0‑15 lbs: Continuously
16‑50 lbs: Frequently
51‑100 lbs: Occasionally
Over 100 lbs: Occasionally
Carrying Requirements
0‑15 lbs: Continuously
16‑50 lbs: Frequently
51‑100 lbs: Occasionally
Over 100 lbs: Never
Auditory/Visual Requirements
Close Vision: Continuously
Distance Vision: Continuously
Color Vision: Frequently
Peripheral Vision: Occasionally
Depth Perception: Frequently
Hearing: Continuously
Pushing/Pulling Requirements
0‑15 lbs: Continuously
16‑50 lbs: Frequently
51‑100 lbs: Frequently
Over 100 lbs: Occasionally
Work Environment Work is performed in a hotel or convention center environment with moderate exposure to outdoor temperatures, dirt, sand, or dust. Working conditions vary between moderately quiet to noisy volumes. Team members will use high‑end audio‑visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times include irregular hours and on‑call status including days, evenings, weekends, and holidays.
Compensation Hourly Pay Range: $15.09 – $18.49. The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. Some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
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Position Overview A Technician is responsible for the set up and operation of basic or small‑scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director, Event Technology.
Key Job Responsibilities
Equipment Operation
Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Customer Service
Strives to exceed the expectations and needs of internal and external customers; maintains a positive relationship with all clients; meets with guests on site; monitors events and checks in on customers throughout the day; understands and fosters the hotel/client relationship.
Technical Ability
Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem‑solve with equipment and software issues; handles equipment challenges and changes in a timely and professional manner.
Systems Knowledge
Understands company processes, follows procedures, and completes systems entry and paperwork accurately; uses the equipment sheets to determine the equipment scheduled for set up and for strike; interacts with other staff and outside vendors; increases revenue by utilizing floor‑up‑selling techniques; works with to finalize invoices; completes order entries in Navigator as needed.
Job Qualifications
High School Diploma required. Associate’s degree preferred.
Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program.
External applicants must meet/validate and achieve/complete all training and certifications required for this position within one year.
1 year of customer service or hospitality experience preferred.
1 year of audio‑visual experience or equivalent in an educational environment preferred.
A valid driver’s license is required for team members that may operate Company vehicles.
Additional DOT requirements may need to be met if applicable.
Must be able to lift 50 lbs.
Competencies
Deliver World Class Service – Hospitality, Ownership
Do The Right Thing – Instills Trust, Safety Conscious
Drive Results – Action Oriented
See The Big Picture – Tech Savvy
Value People – Communicates Effectively
Physical Requirements
Sitting: 2‑3 Hours
Standing: 4‑5 Hours
Walking: 4‑5 Hours
Stooping: 2‑3 Hours
Crawling: 2‑3 Hours
Kneeling: 2‑3 Hours
Bending: 2‑3 Hours
Reaching (above your head): 2‑3 Hours
Climbing: 0‑1 Hours
Grasping: 4‑5 Hours
Lifting Requirements
0‑15 lbs: Continuously
16‑50 lbs: Frequently
51‑100 lbs: Occasionally
Over 100 lbs: Occasionally
Carrying Requirements
0‑15 lbs: Continuously
16‑50 lbs: Frequently
51‑100 lbs: Occasionally
Over 100 lbs: Never
Auditory/Visual Requirements
Close Vision: Continuously
Distance Vision: Continuously
Color Vision: Frequently
Peripheral Vision: Occasionally
Depth Perception: Frequently
Hearing: Continuously
Pushing/Pulling Requirements
0‑15 lbs: Continuously
16‑50 lbs: Frequently
51‑100 lbs: Frequently
Over 100 lbs: Occasionally
Work Environment Work is performed in a hotel or convention center environment with moderate exposure to outdoor temperatures, dirt, sand, or dust. Working conditions vary between moderately quiet to noisy volumes. Team members will use high‑end audio‑visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times include irregular hours and on‑call status including days, evenings, weekends, and holidays.
Compensation Hourly Pay Range: $15.09 – $18.49. The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. Some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
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