Kroger
Join to apply for the
CUSTOMER SVC/CLERK
role at
Kroger .
Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
Responsibilities
Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
Provide friendly and efficient customer service by demonstrating sincerity, patience, and respect in all customer interactions and by thanking customers for their business.
Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items, and helping them retrieve items out of reach.
Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty.
Oversee front-end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service, and shrink control; ensure front-end cleanliness, maintenance, and sanitation.
Determine work priorities and task lists to consistently maintain adequate front-end conditions.
Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state, and federal laws/regulations.
Train, monitor and coach associates on all front-end policies and procedures including proper handling of product, tender and coupons, scanning error procedures, and price checks to reduce shrink and waste.
Communicate pricing and signage discrepancies to the pricing coordinator.
Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline).
Gain/maintain thorough knowledge of checkout transaction policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards.
Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards.
Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning).
Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity.
Must be able to perform the essential job functions of this position with or without reasonable accommodation.
Qualifications Minimum
High School Diploma or GED.
6 months related experience or training; or equivalent combination of education or experience.
Effective interpersonal and customer service skills.
Good math skills (ability to add, subtract, multiply, and divide).
Sound judgment/decision making skills.
Friendly, approachable/outgoing demeanor/team player.
Ability to work in a fast-paced environment.
Good oral and written communication skills.
Desired
Familiar with Microsoft Office Word and Excel.
About Us Based in Colorado, King Soopers merged with The Kroger Company in 1983. Today, we’re proudly serving King Soopers customers in over 115 stores throughout Colorado and Wyoming. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, and each other.
What You’ll Receive From Us
A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
Valuable associate discounts on purchases, including food, travel, technology and so much more.
Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
Benefits
Health care benefits.
Paid time off such as vacation, sick leave, and parental leave.
Mental and emotional support resources through our Employee Assistance Program.
Participation in a 401(k) plan, subject to certain eligibility requirements.
Group term life insurance eligible.
Eligible for an annual bonus based upon company performance.
Associate discounts.
Tuition assistance, college scholarships and educational leave of absence, subject to eligibility requirements.
Robust internal training and development resources.
Seniority level
Entry level.
Employment type
Part-time.
Job function
Administrative.
Industries
Retail.
We want the best for associates and our customers, and together, we strive to create a welcoming and engaging environment where you’ll love to work. If you are interested in becoming a valued member of our team, apply now. We look forward to getting to know you!
#J-18808-Ljbffr
CUSTOMER SVC/CLERK
role at
Kroger .
Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
Responsibilities
Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
Provide friendly and efficient customer service by demonstrating sincerity, patience, and respect in all customer interactions and by thanking customers for their business.
Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items, and helping them retrieve items out of reach.
Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty.
Oversee front-end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service, and shrink control; ensure front-end cleanliness, maintenance, and sanitation.
Determine work priorities and task lists to consistently maintain adequate front-end conditions.
Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state, and federal laws/regulations.
Train, monitor and coach associates on all front-end policies and procedures including proper handling of product, tender and coupons, scanning error procedures, and price checks to reduce shrink and waste.
Communicate pricing and signage discrepancies to the pricing coordinator.
Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline).
Gain/maintain thorough knowledge of checkout transaction policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards.
Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards.
Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning).
Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity.
Must be able to perform the essential job functions of this position with or without reasonable accommodation.
Qualifications Minimum
High School Diploma or GED.
6 months related experience or training; or equivalent combination of education or experience.
Effective interpersonal and customer service skills.
Good math skills (ability to add, subtract, multiply, and divide).
Sound judgment/decision making skills.
Friendly, approachable/outgoing demeanor/team player.
Ability to work in a fast-paced environment.
Good oral and written communication skills.
Desired
Familiar with Microsoft Office Word and Excel.
About Us Based in Colorado, King Soopers merged with The Kroger Company in 1983. Today, we’re proudly serving King Soopers customers in over 115 stores throughout Colorado and Wyoming. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, and each other.
What You’ll Receive From Us
A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
Valuable associate discounts on purchases, including food, travel, technology and so much more.
Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
Benefits
Health care benefits.
Paid time off such as vacation, sick leave, and parental leave.
Mental and emotional support resources through our Employee Assistance Program.
Participation in a 401(k) plan, subject to certain eligibility requirements.
Group term life insurance eligible.
Eligible for an annual bonus based upon company performance.
Associate discounts.
Tuition assistance, college scholarships and educational leave of absence, subject to eligibility requirements.
Robust internal training and development resources.
Seniority level
Entry level.
Employment type
Part-time.
Job function
Administrative.
Industries
Retail.
We want the best for associates and our customers, and together, we strive to create a welcoming and engaging environment where you’ll love to work. If you are interested in becoming a valued member of our team, apply now. We look forward to getting to know you!
#J-18808-Ljbffr