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SkyWest Airlines

Passenger Service Coordinator OCC

SkyWest Airlines, Saint George, Utah, United States, 84770

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Primary Job Duties

Serve as a liaison between Passenger Service and Safety/Security departments

Serve as the primary liaison for all international customs paperwork and procedures

Assist System Coordinators and Dispatchers with information regarding passengers, connections, protection, and irregularities

Serve as a liaison between Passenger Service and Dispatch to assist in customer satisfaction, reliability, and rapport between departments

Assist in training the Passenger Service department in the OCC, with various AO techniques

Provide reporting in relation to decision making and operational opportunities

Attend Passenger Service training to maintain currency

Provide OCC customer service advocacy insight concerning cancellations, delays, and reflow

Work full time

Minimum Requirements

Prior airline customer service experience required

Preferred knowledge of American/Delta/United reservations systems

Preferred knowledge of Sabre Movement Control

GSC and CRO qualified

Excellent multi-tasking skills

Excellent written and verbal communication skills

Exceptional customer service skills

Standard office skills (filing, phones, copier, etc.)

Able to fluently read, write, speak and understand English

Friendly and outgoing personality

Self-motivated, team player

Physical And Other Requirements

Be at least 18 years of age

Ability to work in stressful situations

Ability to sit for extended periods of time

Ability to travel when required

Ability to periodically stand, walk and climb stairs

Complete the online application (qualified applicants will be contacted)

This is a Department of Transportation Safety Sensitive position.

This job posting may have an additional video interview requirement. Please monitor your email and junk folder for additional instructions.

Seniority level:

Entry level

Employment type:

Full-time

Location:

St George, UT

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