Leading Age Virginia
Telephonic HSS Coordinator - State of VA
Leading Age Virginia, Roanoke, Virginia, United States, 24000
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start
Caring. Connecting. Growing together.
The Telephonic Care Coordinator is responsible for facilitating, promoting and advocating for patients’ ongoing self-sufficiency and independence. This position focuses on assessment and planning for an identified group of patients (Community Well/Emerging High‑Risk Population), managing their care in homes or community settings through telephonic health assessments and coordination, with focus on disease management and patient independence.
If you are located in Virginia, you will have the flexibility to work remotely as you take on some tough challenges.
Primary Responsibilities
Engage members and families via telephone to coordinate services, community resources, and treatment needs.
Deliver a holistic, person‑centered approach to coordinated care based on member needs.
Identify early risk factors and conduct ongoing assessments, documenting in an electronic file.
Create, review, and revise care plans with a holistic focus.
Advocate for the member and collaborate with the member’s PCP to deliver necessary services.
Build relationships with members and families, assisting them with health choice coordination.
Document cases in a timely manner and coordinate with state agencies, community resources, and providers.
Act as the primary point of contact for members and the Interdisciplinary Care Team (ICT).
Required Qualifications
Bachelor’s Degree in Social Work, Public Health, or a related field.
2+ years recent experience in case management, home care, long‑term care, or acute/rehab settings.
1+ year experience directly working with individuals with complex medical or behavioral needs.
Solid computer proficiency (Microsoft Word, Outlook, Internet).
Driver’s license and access to reliable transportation.
Reside within the state of VA.
Preferred Qualifications
Experience with Medicare and/or Medicaid.
Experience with complex populations.
Telephonic / call‑center experience.
Managed care / case management experience.
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Pay is based on several factors, including local labor markets, education, work experience, certifications, etc. The hourly pay for this role ranges from $23.89 to $42.69 per hour for full‑time employment. We comply with all minimum wage laws as applicable.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law. Qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
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Caring. Connecting. Growing together.
The Telephonic Care Coordinator is responsible for facilitating, promoting and advocating for patients’ ongoing self-sufficiency and independence. This position focuses on assessment and planning for an identified group of patients (Community Well/Emerging High‑Risk Population), managing their care in homes or community settings through telephonic health assessments and coordination, with focus on disease management and patient independence.
If you are located in Virginia, you will have the flexibility to work remotely as you take on some tough challenges.
Primary Responsibilities
Engage members and families via telephone to coordinate services, community resources, and treatment needs.
Deliver a holistic, person‑centered approach to coordinated care based on member needs.
Identify early risk factors and conduct ongoing assessments, documenting in an electronic file.
Create, review, and revise care plans with a holistic focus.
Advocate for the member and collaborate with the member’s PCP to deliver necessary services.
Build relationships with members and families, assisting them with health choice coordination.
Document cases in a timely manner and coordinate with state agencies, community resources, and providers.
Act as the primary point of contact for members and the Interdisciplinary Care Team (ICT).
Required Qualifications
Bachelor’s Degree in Social Work, Public Health, or a related field.
2+ years recent experience in case management, home care, long‑term care, or acute/rehab settings.
1+ year experience directly working with individuals with complex medical or behavioral needs.
Solid computer proficiency (Microsoft Word, Outlook, Internet).
Driver’s license and access to reliable transportation.
Reside within the state of VA.
Preferred Qualifications
Experience with Medicare and/or Medicaid.
Experience with complex populations.
Telephonic / call‑center experience.
Managed care / case management experience.
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Pay is based on several factors, including local labor markets, education, work experience, certifications, etc. The hourly pay for this role ranges from $23.89 to $42.69 per hour for full‑time employment. We comply with all minimum wage laws as applicable.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law. Qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
#J-18808-Ljbffr