PT Holdings LLC
Position at Great Lakes South Town
We are looking for the best Dispatcher!
Position Summary We are seeking a
Dispatcher
to support daily service operations by coordinating technicians, scheduling service calls, and serving as a primary point of contact for customers. This role is essential to keeping field service operations running smoothly, ensuring work orders are accurate, technicians are supported, and customers receive timely service.
Essential Functions
Schedule and dispatch service technicians using the latest in
dispatching software
Create, update, and manage service work orders, including notes, billing details, equipment information, and generate service quotes or estimates to send to customers
Communicate throughout the day with technicians regarding schedules, job status, and changes
Answer service‑related calls and assist customers with scheduling and equipment intake
Greet customers and ensure equipment is properly tagged for repair
Manage incoming and outgoing UPS shipments and related documentation
Ensure parts and components are properly stored or attached to service work orders
Perform general office duties such as scanning, filing, and handling daily mail
Participate in an
on‑call rotation
by receiving third‑party calls and emailing details to on‑call technicians
Follow all safety policies and accident prevention procedures
Assist with additional tasks as assigned by the Branch Manager
Responsibilities of the Position
Non‑supervisory position reporting to the Branch Manager
Dispatch decisions directly impact technician efficiency, customer satisfaction, and service quality
Requires organization, attention to detail, and the ability to manage multiple priorities
Minimum Qualifications
High School diploma or equivalent
Two years of education and/or experience in HVAC, plumbing, or field service dispatching preferred
Strong customer service, communication, and problem‑solving skills
Ability to work independently with minimal supervision
Safety‑focused mindset
Comfortably operate computers and office equipment
Must pass a pre‑employment drug screen and background check
Must be at least 18 years old.
Physical Demands
Primarily, work in a typical office environment.
Light lifting of office equipment, supplies, and boxes may be needed.
A mix of sitting, walking, and standing throughout your day.
Pay: $20- $25 an hour, based on experience
Benefits of Joining Our Team
Medical, Vision, and Dental Benefits
Life Insurance
401k & Company Match
Hybrid (2 days) after in‑person training is completed
Hours are 7:30 AM- 4:30 PM
Town Shares program, which allows you to share in the long‑term financial success of our company as you grow with us.
Ready to unlock your potential as a Dispatcher? Join our team, where your dedication and skills make all the difference. Apply now and be part of something exceptional!
About Great Lakes Service Great Lakes Service is the Midwest leader in repair and maintenance for commercial cooking, refrigeration, HVAC, ware‑washing, beverage, and ice machine equipment. Integrity‑driven, we serve our customers with qualified technicians, outstanding customer service, innovative technology, a high first‑time fix rate, and the best response times in the industry. At Great Lakes Service, we make it our mission to create higher industry standards that change the perception of service companies in the markets we serve. As a dedicated service partner, our goal is to eliminate downtime and lost revenue with proactive solutions that help our customers run a more profitable business. Let us know if you want to be part of our team! To learn more, please visit us at:
Commercial Kitchen Repair | Great Lakes Service | Chicagoland
Great Lakes South Town is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Great Lakes South Town is a division of Unlimited Service Group, "All Unique All United."
#J-18808-Ljbffr
Position Summary We are seeking a
Dispatcher
to support daily service operations by coordinating technicians, scheduling service calls, and serving as a primary point of contact for customers. This role is essential to keeping field service operations running smoothly, ensuring work orders are accurate, technicians are supported, and customers receive timely service.
Essential Functions
Schedule and dispatch service technicians using the latest in
dispatching software
Create, update, and manage service work orders, including notes, billing details, equipment information, and generate service quotes or estimates to send to customers
Communicate throughout the day with technicians regarding schedules, job status, and changes
Answer service‑related calls and assist customers with scheduling and equipment intake
Greet customers and ensure equipment is properly tagged for repair
Manage incoming and outgoing UPS shipments and related documentation
Ensure parts and components are properly stored or attached to service work orders
Perform general office duties such as scanning, filing, and handling daily mail
Participate in an
on‑call rotation
by receiving third‑party calls and emailing details to on‑call technicians
Follow all safety policies and accident prevention procedures
Assist with additional tasks as assigned by the Branch Manager
Responsibilities of the Position
Non‑supervisory position reporting to the Branch Manager
Dispatch decisions directly impact technician efficiency, customer satisfaction, and service quality
Requires organization, attention to detail, and the ability to manage multiple priorities
Minimum Qualifications
High School diploma or equivalent
Two years of education and/or experience in HVAC, plumbing, or field service dispatching preferred
Strong customer service, communication, and problem‑solving skills
Ability to work independently with minimal supervision
Safety‑focused mindset
Comfortably operate computers and office equipment
Must pass a pre‑employment drug screen and background check
Must be at least 18 years old.
Physical Demands
Primarily, work in a typical office environment.
Light lifting of office equipment, supplies, and boxes may be needed.
A mix of sitting, walking, and standing throughout your day.
Pay: $20- $25 an hour, based on experience
Benefits of Joining Our Team
Medical, Vision, and Dental Benefits
Life Insurance
401k & Company Match
Hybrid (2 days) after in‑person training is completed
Hours are 7:30 AM- 4:30 PM
Town Shares program, which allows you to share in the long‑term financial success of our company as you grow with us.
Ready to unlock your potential as a Dispatcher? Join our team, where your dedication and skills make all the difference. Apply now and be part of something exceptional!
About Great Lakes Service Great Lakes Service is the Midwest leader in repair and maintenance for commercial cooking, refrigeration, HVAC, ware‑washing, beverage, and ice machine equipment. Integrity‑driven, we serve our customers with qualified technicians, outstanding customer service, innovative technology, a high first‑time fix rate, and the best response times in the industry. At Great Lakes Service, we make it our mission to create higher industry standards that change the perception of service companies in the markets we serve. As a dedicated service partner, our goal is to eliminate downtime and lost revenue with proactive solutions that help our customers run a more profitable business. Let us know if you want to be part of our team! To learn more, please visit us at:
Commercial Kitchen Repair | Great Lakes Service | Chicagoland
Great Lakes South Town is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Great Lakes South Town is a division of Unlimited Service Group, "All Unique All United."
#J-18808-Ljbffr