Inside Higher Ed
Dispatcher
Inside Higher Ed
Job ID 43811
Location LSC-System Office
Schedule Regular, Full-Time
Commitment to Mission This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.
Cultural Beliefs
One LSC
Student Focused
Own It
Foster Belonging
Cultivate Community
Choose Learning
Campus Marketing Statement Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education. LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College. LSC System Office employees are based at one of two System Office locations; The Woodlands and University Park. Both are the site for multiple administrative departments and system-wide training programs. Location address: 5000 Research Forest Drive, The Woodlands, TX 77381.
Job Description The Dispatcher is a conduit for information between the public and need for Police. Receives telephone call requests for service (CFS), collects appropriate information while interacting with the caller and a Computer Aided Dispatch system (CAD). Dispatches the CFS and follows it to completion, making appropriate entries in the CAD system. Dispatcher is subject to shift work, sometimes working alone or with general/limited supervision.
Essential Job Functions
Operates telecommunications equipment such as radios, telephones, computer terminals, and video and audio recording devices.
Receives calls for service requests and appropriately routes the request.
Serves as the communications link for campus public safety units and other county/municipal public safety agencies.
Receives and dispatches emergency radio and telephone calls.
Maintains records and files as required by State, Federal Government, and department regulations and/or policies.
Attends training in telecommunications operations and procedures.
Assists in the training of department personnel.
Responsible for other reasonable related duties as assigned.
Knowledge, Skills, And Abilities
Strong attention to detail.
Must be drug free and have no criminal history.
Ability to be flexible in working multiple shifts.
Able to multi-task and effectively handle crisis situations while under pressure.
Ability to accurately type 25 words per minute.
Basic understanding of standard radio broadcasting procedures and rules, and the ability to use two-way radios, including speaking in a clear/concise manner.
Ability to use the NLETS/TLETS/NCIS/TCIC.
Skilled in the use of Outlook Mail, Microsoft Word, Excel, and Crimestar (CAD).
Excellent oral and written communications skills, including the ability to use proper telephone etiquette at all times.
Ability to monitor CCTV, as well as fire/burglar alarms. Employee must be able to download and email CCTV recording to officers.
Ability to interact well with local, county and state police, as well as with monitoring companies and Fire/EMS employees.
Ability to learn campuses geographical areas.
Ability to work effectively with others.
Physical Abilities
Ability to receive detailed information through oral communication, and to make the discrimination in sound.
Ability to convey detailed or important spoken instructions to other workers accurately and concisely.
Expressing or exchanging ideas by means of the spoken word, including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
Close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
Work Schedule And Conditions
Equipment used includes: PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment.
Interface with internal and external contacts as needed to carry out the functions of the position.
Work is performed in a climate-controlled office with minimal exposure to safety hazards.
Required Qualifications
High School Diploma or GED and at least 2 years of related work experience, or an equivalent combination of education and experience.
Must be able to complete all TX Commission on Law Enforcement requirements for Telecommunications Operator licensing.
Preferred Qualifications
Associate's degree.
Salary Hiring salary range is $36,057 - $41,466.
Benefits By joining our top-notch institution, you will enjoy a supportive, collegial work environment and excellent work/life balance. Benefits include a comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.
Application ALL APPLICANTS MUST APPLY ONLINE ONLY. We will not accept application material received via fax, email, mail, or hand delivered. Click on ‘My Activities’ on the Job Search page, then add your Attachments. Include the Job ID# in the title of any cover letter file. File names must be 40 characters or less. If applying for an Instructional position, include Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts.
EEO and Background Check Lone Star College is an EEO Employer. All positions are subject to a criminal background check. Lone Star College participates in the E-Verify program.
#J-18808-Ljbffr
Job ID 43811
Location LSC-System Office
Schedule Regular, Full-Time
Commitment to Mission This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.
Cultural Beliefs
One LSC
Student Focused
Own It
Foster Belonging
Cultivate Community
Choose Learning
Campus Marketing Statement Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education. LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College. LSC System Office employees are based at one of two System Office locations; The Woodlands and University Park. Both are the site for multiple administrative departments and system-wide training programs. Location address: 5000 Research Forest Drive, The Woodlands, TX 77381.
Job Description The Dispatcher is a conduit for information between the public and need for Police. Receives telephone call requests for service (CFS), collects appropriate information while interacting with the caller and a Computer Aided Dispatch system (CAD). Dispatches the CFS and follows it to completion, making appropriate entries in the CAD system. Dispatcher is subject to shift work, sometimes working alone or with general/limited supervision.
Essential Job Functions
Operates telecommunications equipment such as radios, telephones, computer terminals, and video and audio recording devices.
Receives calls for service requests and appropriately routes the request.
Serves as the communications link for campus public safety units and other county/municipal public safety agencies.
Receives and dispatches emergency radio and telephone calls.
Maintains records and files as required by State, Federal Government, and department regulations and/or policies.
Attends training in telecommunications operations and procedures.
Assists in the training of department personnel.
Responsible for other reasonable related duties as assigned.
Knowledge, Skills, And Abilities
Strong attention to detail.
Must be drug free and have no criminal history.
Ability to be flexible in working multiple shifts.
Able to multi-task and effectively handle crisis situations while under pressure.
Ability to accurately type 25 words per minute.
Basic understanding of standard radio broadcasting procedures and rules, and the ability to use two-way radios, including speaking in a clear/concise manner.
Ability to use the NLETS/TLETS/NCIS/TCIC.
Skilled in the use of Outlook Mail, Microsoft Word, Excel, and Crimestar (CAD).
Excellent oral and written communications skills, including the ability to use proper telephone etiquette at all times.
Ability to monitor CCTV, as well as fire/burglar alarms. Employee must be able to download and email CCTV recording to officers.
Ability to interact well with local, county and state police, as well as with monitoring companies and Fire/EMS employees.
Ability to learn campuses geographical areas.
Ability to work effectively with others.
Physical Abilities
Ability to receive detailed information through oral communication, and to make the discrimination in sound.
Ability to convey detailed or important spoken instructions to other workers accurately and concisely.
Expressing or exchanging ideas by means of the spoken word, including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
Close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
Work Schedule And Conditions
Equipment used includes: PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment.
Interface with internal and external contacts as needed to carry out the functions of the position.
Work is performed in a climate-controlled office with minimal exposure to safety hazards.
Required Qualifications
High School Diploma or GED and at least 2 years of related work experience, or an equivalent combination of education and experience.
Must be able to complete all TX Commission on Law Enforcement requirements for Telecommunications Operator licensing.
Preferred Qualifications
Associate's degree.
Salary Hiring salary range is $36,057 - $41,466.
Benefits By joining our top-notch institution, you will enjoy a supportive, collegial work environment and excellent work/life balance. Benefits include a comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.
Application ALL APPLICANTS MUST APPLY ONLINE ONLY. We will not accept application material received via fax, email, mail, or hand delivered. Click on ‘My Activities’ on the Job Search page, then add your Attachments. Include the Job ID# in the title of any cover letter file. File names must be 40 characters or less. If applying for an Instructional position, include Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts.
EEO and Background Check Lone Star College is an EEO Employer. All positions are subject to a criminal background check. Lone Star College participates in the E-Verify program.
#J-18808-Ljbffr