Family Care Health Centers
Performs clerical and health professional assistant duties for the WIC Program.
All employees of FCHC must ensure service standards are delivered, including:
FCHC Core
Demonstrates a commitment to FCHC mission and vision.
Demonstrates a positive attitude towards patients, employees, role, and the health center.
Demonstrates FCHC core values (accountability, courtesy, excellence, flexibility, integrity, respect).
Customer Service and Professionalism
Smiles and makes appropriate contact, greets individuals upon entry into building and space.
Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.) customers. Treats patients, customers and colleagues with dignity and respect.
Provides timely response to requests, tasks, and inquiries. Demonstrates good service turnaround.
Demonstrates good communication skills and communicates in a tactful manner.
Exhibits conflict resolution skills in order to foster effective working relationships and embraces a team approach.
Adheres to FCHC’s dress code policies. Employee appearance and grooming appropriate.
Show(s)
Consistently shows commitment to position and team performance (i.e., attendance and punctuality).
Consideration and acceptance of cultural differences of others; works well with individuals of diverse backgrounds, supporting a culture of justice, equity, diversity, and inclusion.
Participates in training and professional development and completes required trainings in a timely manner.
Safety
Adheres to and promotes a culture of safety and cleanliness.
Adheres to HIPPA/Confidentiality standards.
Respectful of FCHC property, properly and safely uses Health Center Equipment.
INTRADEPARTMENTAL RELATIONSHIPS
Department Officer: Chief Operations Officer
Reports to: Nutrition Services Director
JOB DESCRIPTION DEPARTMENT: HEALTH OPERATIONS
JOB TITLE: WIC CLERK
PRIMARY RESPONSIBILITIES
Provides clerical support to the nutrition department (answering telephone, scheduling appointments, etc.)
Completes the following in accordance with the policies and procedures of the Missouri Department of Health and Senior Services, Bureau of WIC and Nutrition Services:
Collects and enters WIC certification data, including demographic information, anthropometric and biochemical data, immunizations data, and other necessary medical and/or health information.
Provides all aspects of the WIC program explanation and documents appropriately.
Coordinates patient flow with other members of the health care team.
Communicates effectively and works closely with WIC staff to create an efficient system and quality program
Refers clients to appropriate community, health, and social services.
Assists in the promotion of breastfeeding as the preferred method of feeding by using language supportive of breastfeeding and referring participants for follow up with breastfeeding team as needed.
Maintains a professional and respectful attitude toward all WIC participants and patients.
Supports objectives for WIC Local Agency Plan, as appropriate.
Attends nutrition department meetings and trainings to stay up to date on policies and procedures.
PERIODIC DUTIES
Attends continuing education opportunities as appropriate.
Participates in WIC community outreach activities.
Performs other duties as assigned.
WORKING RELATIONSHIPS Inside Health Center: All inclusive.
Outside Health Center: Patients, health care professionals, and other community health agencies.
QUALIFICATIONS
High School Diploma or equivalency required.
Two (2) years Medical Assistant or health care setting experience preferred.
Two (2) years experience in a community health nutrition program preferred.
Must demonstrate good customer service and communication skills.
Successful completion of the state required training within the time designated by the state WIC office.
CONFIDENTIALITY Respect for and maintenance of client and staff confidentiality is required.
The above responsibilities/duties describe the chief function (requirements) of the job (holder) and are not to be considered a detailed description of every responsibility/duty (requirement) of the job (holder).
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All employees of FCHC must ensure service standards are delivered, including:
FCHC Core
Demonstrates a commitment to FCHC mission and vision.
Demonstrates a positive attitude towards patients, employees, role, and the health center.
Demonstrates FCHC core values (accountability, courtesy, excellence, flexibility, integrity, respect).
Customer Service and Professionalism
Smiles and makes appropriate contact, greets individuals upon entry into building and space.
Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.) customers. Treats patients, customers and colleagues with dignity and respect.
Provides timely response to requests, tasks, and inquiries. Demonstrates good service turnaround.
Demonstrates good communication skills and communicates in a tactful manner.
Exhibits conflict resolution skills in order to foster effective working relationships and embraces a team approach.
Adheres to FCHC’s dress code policies. Employee appearance and grooming appropriate.
Show(s)
Consistently shows commitment to position and team performance (i.e., attendance and punctuality).
Consideration and acceptance of cultural differences of others; works well with individuals of diverse backgrounds, supporting a culture of justice, equity, diversity, and inclusion.
Participates in training and professional development and completes required trainings in a timely manner.
Safety
Adheres to and promotes a culture of safety and cleanliness.
Adheres to HIPPA/Confidentiality standards.
Respectful of FCHC property, properly and safely uses Health Center Equipment.
INTRADEPARTMENTAL RELATIONSHIPS
Department Officer: Chief Operations Officer
Reports to: Nutrition Services Director
JOB DESCRIPTION DEPARTMENT: HEALTH OPERATIONS
JOB TITLE: WIC CLERK
PRIMARY RESPONSIBILITIES
Provides clerical support to the nutrition department (answering telephone, scheduling appointments, etc.)
Completes the following in accordance with the policies and procedures of the Missouri Department of Health and Senior Services, Bureau of WIC and Nutrition Services:
Collects and enters WIC certification data, including demographic information, anthropometric and biochemical data, immunizations data, and other necessary medical and/or health information.
Provides all aspects of the WIC program explanation and documents appropriately.
Coordinates patient flow with other members of the health care team.
Communicates effectively and works closely with WIC staff to create an efficient system and quality program
Refers clients to appropriate community, health, and social services.
Assists in the promotion of breastfeeding as the preferred method of feeding by using language supportive of breastfeeding and referring participants for follow up with breastfeeding team as needed.
Maintains a professional and respectful attitude toward all WIC participants and patients.
Supports objectives for WIC Local Agency Plan, as appropriate.
Attends nutrition department meetings and trainings to stay up to date on policies and procedures.
PERIODIC DUTIES
Attends continuing education opportunities as appropriate.
Participates in WIC community outreach activities.
Performs other duties as assigned.
WORKING RELATIONSHIPS Inside Health Center: All inclusive.
Outside Health Center: Patients, health care professionals, and other community health agencies.
QUALIFICATIONS
High School Diploma or equivalency required.
Two (2) years Medical Assistant or health care setting experience preferred.
Two (2) years experience in a community health nutrition program preferred.
Must demonstrate good customer service and communication skills.
Successful completion of the state required training within the time designated by the state WIC office.
CONFIDENTIALITY Respect for and maintenance of client and staff confidentiality is required.
The above responsibilities/duties describe the chief function (requirements) of the job (holder) and are not to be considered a detailed description of every responsibility/duty (requirement) of the job (holder).
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