Matheson Tri-Gas
Packaged Gases Customer Service Representative - Columbus, NE
Matheson Tri-Gas, Columbus, Nebraska, us, 68602
Packaged Gases – Customer Service Representative
Manages sales campaigns with the intent of scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up. Assesses customer satisfaction with MTG products and services via conducting surveys and provides insights for addressing customer concerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service. Position Accountabilities
Place outbound calls to schedule appointments for sales with new or existing customers, notify sales of committed appointment times and follow up with a courtesy call to determine customer satisfaction/needs. Provide quotes or complete the sale, if campaign appropriate to directly gain new business. Probe and identify problematic situations/opportunities that could protect or yield new business for MTG and communicate the information to the appropriate function for follow up. Restock store merchandise as needed, arrange stock on shelves or racks in sales area and keep merchandise in order. Mark or ticket merchandise. Manage requests for products, price and technical information. Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling or other tasks. Maintain showroom cleanliness by procedures set forth by management. Identify sources of leads and manage the pre-qualification process in collaboration with sales and corporate marketing. Track results of outbound campaign efforts. Back up inbound customer service as needed. Ensure all safety rules are strictly observed. Perform other projects and duties as assigned. Qualifications
High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable. Excellent customer service skills. Ability to establish and manage customer relationships. Ability to work independently. EEO Statement
Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Qualified applicants will receive consideration for employment without regard to their race, color, Religion, national origin, sex, protected veteran status, or disability EOE AA M/F/VET/Disability.
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Manages sales campaigns with the intent of scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up. Assesses customer satisfaction with MTG products and services via conducting surveys and provides insights for addressing customer concerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service. Position Accountabilities
Place outbound calls to schedule appointments for sales with new or existing customers, notify sales of committed appointment times and follow up with a courtesy call to determine customer satisfaction/needs. Provide quotes or complete the sale, if campaign appropriate to directly gain new business. Probe and identify problematic situations/opportunities that could protect or yield new business for MTG and communicate the information to the appropriate function for follow up. Restock store merchandise as needed, arrange stock on shelves or racks in sales area and keep merchandise in order. Mark or ticket merchandise. Manage requests for products, price and technical information. Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling or other tasks. Maintain showroom cleanliness by procedures set forth by management. Identify sources of leads and manage the pre-qualification process in collaboration with sales and corporate marketing. Track results of outbound campaign efforts. Back up inbound customer service as needed. Ensure all safety rules are strictly observed. Perform other projects and duties as assigned. Qualifications
High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable. Excellent customer service skills. Ability to establish and manage customer relationships. Ability to work independently. EEO Statement
Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Qualified applicants will receive consideration for employment without regard to their race, color, Religion, national origin, sex, protected veteran status, or disability EOE AA M/F/VET/Disability.
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