Hoffman & Hoffman
Position Purpose
The Service Coordinator will provide customer service and high-level administrative support to the Industrial Service Technician by taking and scheduling service calls, and dispatching Industrial Service Technicians, purchasing of materials, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging travel, scheduling training and meetings, and serve as back-up accounting support. Employment at Will: Nothing herein is intended to create a contract of employment or to guarantee employment for a definite duration. Hoffman & Hoffman is focused on being #1 in the industrial segment by providing the most innovative industrial solutions through superior design and customer service.
Service Coordinator Essential Duties and Responsibilities
Prepare reports, memos, letters, and other documents, using word processing, spreadsheet, database or presentation software.
Review, interpret and analyze Field Service Reports
Manage and maintain service schedules
Interact with both internal and external customers
Schedule service calls by gathering information from customer and log call. Follow up to determine call status.
Assist with subcontractor pre-approval process
Answer phone calls and direct calls to appropriate parties or take messages.
Perform general office duties, such as ordering supplies, maintaining records management database systems
Open, sort and distribute incoming correspondence, including faxes and email
Make travel arrangements for Industrial Service Technician when needed
Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee,board and other meetings
Provide administrative support to service technicians
Coordinate and direct office services
Provide information when needed that can be used for managerial reports, financial statements, strategic planning and decision-making
Perform basic bookkeeping services (setting up new customers and vendors, processing time sheets, etc.)
Support the accounting team and serve as back up for the Accounting Asst when/if time allows
Service Coordinator Education and Experience
Post Secondary degree preferred
3-5 years of work experience in a related field or in dispatching
Mechanical service industry experience preferred
Service management or accounting system experience a plus
Job Expectations
Arrives for work on time and begins to work immediately
Communicate effectively and clearly verbally and written
Perform work accurately and thoroughly
Dependable and trustworthy
Utilize the available time to organize and complete work within given deadlines and to take constructive advantage of idle periods
Effectively at building relationships and communicating with customers and co-workers
Keeps work area neat and organized
Ability to successfully prioritize work and time
Prior to scheduled time off, completes all work including last-minute incoming mail and scheduling needs
Earns and maintains the confidence of customers, service technicians, sales engineers, other sales teams, coworkers, and manufacturers
Displays enthusiasm and desire to get the job done promptly and accurately
Understands that interaction with service technicians and customers will be critical
Detailed oriented and able to identify order inconsistencies, errors and omission
Benefits of working at Hoffman & Hoffman We are 100% employee-owned through an Employee Stock Ownership Plan (ESOP). This is a retirement benefit for our employees that is wholly paid for by the company in addition to 401(k) options for employee contributions. There are approximately 7,000 ESOPs in the United States governed by the IRS and the U.S. Department of Labor. Research indicates that ESOP companies tend to grow faster in sales and employment. ESOP employees tend to have 2.2 times as much in retirement savings as employees in traditional companies. In addition to the ESOP, we offer
medical, dental, vision, and life insurance and PTO ! This job description is intended to provide information regarding the essential functions and basic duties of this position. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and duties that could be assigned. Additional functions and requirements may be assigned by management as it deems appropriate. This document does not constitute a contract and is subject to change at the discretion of Hoffman & Hoffman.
Physical Demands
Standing: Frequently
Walking: Frequently
Sitting: Frequently
Handling/Fingering: Frequently
Reaching Outward: Frequently
Bending: Frequently
Pushing/Pulling 12 lbs or less: Frequently
Lifting/Carrying 10 lbs or less: Frequently
Lifting/Carrying 11-20 lbs: Occasionally
Reaching Above Shoulder: Occasionally
Squatting/Kneeling: Occasionally
Environment The work environment at Hoffman Mechanical Solutions is an open office environment in a controlled atmosphere building. Some work may be required for short periods of duration in a non-air-conditioned environment. Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
EOE / Veterans / Disabled
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Service Coordinator Essential Duties and Responsibilities
Prepare reports, memos, letters, and other documents, using word processing, spreadsheet, database or presentation software.
Review, interpret and analyze Field Service Reports
Manage and maintain service schedules
Interact with both internal and external customers
Schedule service calls by gathering information from customer and log call. Follow up to determine call status.
Assist with subcontractor pre-approval process
Answer phone calls and direct calls to appropriate parties or take messages.
Perform general office duties, such as ordering supplies, maintaining records management database systems
Open, sort and distribute incoming correspondence, including faxes and email
Make travel arrangements for Industrial Service Technician when needed
Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee,board and other meetings
Provide administrative support to service technicians
Coordinate and direct office services
Provide information when needed that can be used for managerial reports, financial statements, strategic planning and decision-making
Perform basic bookkeeping services (setting up new customers and vendors, processing time sheets, etc.)
Support the accounting team and serve as back up for the Accounting Asst when/if time allows
Service Coordinator Education and Experience
Post Secondary degree preferred
3-5 years of work experience in a related field or in dispatching
Mechanical service industry experience preferred
Service management or accounting system experience a plus
Job Expectations
Arrives for work on time and begins to work immediately
Communicate effectively and clearly verbally and written
Perform work accurately and thoroughly
Dependable and trustworthy
Utilize the available time to organize and complete work within given deadlines and to take constructive advantage of idle periods
Effectively at building relationships and communicating with customers and co-workers
Keeps work area neat and organized
Ability to successfully prioritize work and time
Prior to scheduled time off, completes all work including last-minute incoming mail and scheduling needs
Earns and maintains the confidence of customers, service technicians, sales engineers, other sales teams, coworkers, and manufacturers
Displays enthusiasm and desire to get the job done promptly and accurately
Understands that interaction with service technicians and customers will be critical
Detailed oriented and able to identify order inconsistencies, errors and omission
Benefits of working at Hoffman & Hoffman We are 100% employee-owned through an Employee Stock Ownership Plan (ESOP). This is a retirement benefit for our employees that is wholly paid for by the company in addition to 401(k) options for employee contributions. There are approximately 7,000 ESOPs in the United States governed by the IRS and the U.S. Department of Labor. Research indicates that ESOP companies tend to grow faster in sales and employment. ESOP employees tend to have 2.2 times as much in retirement savings as employees in traditional companies. In addition to the ESOP, we offer
medical, dental, vision, and life insurance and PTO ! This job description is intended to provide information regarding the essential functions and basic duties of this position. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and duties that could be assigned. Additional functions and requirements may be assigned by management as it deems appropriate. This document does not constitute a contract and is subject to change at the discretion of Hoffman & Hoffman.
Physical Demands
Standing: Frequently
Walking: Frequently
Sitting: Frequently
Handling/Fingering: Frequently
Reaching Outward: Frequently
Bending: Frequently
Pushing/Pulling 12 lbs or less: Frequently
Lifting/Carrying 10 lbs or less: Frequently
Lifting/Carrying 11-20 lbs: Occasionally
Reaching Above Shoulder: Occasionally
Squatting/Kneeling: Occasionally
Environment The work environment at Hoffman Mechanical Solutions is an open office environment in a controlled atmosphere building. Some work may be required for short periods of duration in a non-air-conditioned environment. Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
EOE / Veterans / Disabled
#J-18808-Ljbffr