Metro Light & Power
Operations & Customer Service Coordinator
The Operations & Customer Service Coordinator supports the day-to-day operations of Metro Light & Power, serving as a key link between customers, internal teams, and overseas factories. This role combines order management, customer support, and office coordination, ensuring smooth communication, accurate documentation, and efficient handling of all customer and operational matters. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base Pay Range
$55,000.00/yr - $65,000.00/yr Additional Compensation Types
Annual Bonus Key Responsibilities
Customer Service & Operations Respond promptly to customer inquiries by phone and email, providing professional and accurate information. Troubleshoot issues related to orders, shipments, and deliveries, coordinating with internal and external partners to resolve problems efficiently. Communicate with overseas factories regarding order status, inventory of components, and estimated shipping dates. Request, organize, and review technical specification sheets and related documentation. Prepare accurate price quotes, order confirmations, and supporting paperwork. Maintain organized records of open orders, shipments, and customer communications. Office Administration Answer and direct incoming calls; greet and assist visitors and vendors. Manage mail and shipping logistics, ensuring timely receipt and dispatch of materials. Order and maintain office supplies, and oversee general office upkeep. Coordinate required facility inspections, ensuring fire extinguishers, exit signs, and safety equipment remain compliant. Liaise with building management and service providers as needed. Seniority Level
Entry level Employment Type
Full-time Job Function
Customer Service and Administrative Industries: Appliances, Electrical, and Electronics Manufacturing Benefits
Medical insurance Additional Information
Referrals increase your chances of interviewing at Metro Light & Power by 2x.
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The Operations & Customer Service Coordinator supports the day-to-day operations of Metro Light & Power, serving as a key link between customers, internal teams, and overseas factories. This role combines order management, customer support, and office coordination, ensuring smooth communication, accurate documentation, and efficient handling of all customer and operational matters. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base Pay Range
$55,000.00/yr - $65,000.00/yr Additional Compensation Types
Annual Bonus Key Responsibilities
Customer Service & Operations Respond promptly to customer inquiries by phone and email, providing professional and accurate information. Troubleshoot issues related to orders, shipments, and deliveries, coordinating with internal and external partners to resolve problems efficiently. Communicate with overseas factories regarding order status, inventory of components, and estimated shipping dates. Request, organize, and review technical specification sheets and related documentation. Prepare accurate price quotes, order confirmations, and supporting paperwork. Maintain organized records of open orders, shipments, and customer communications. Office Administration Answer and direct incoming calls; greet and assist visitors and vendors. Manage mail and shipping logistics, ensuring timely receipt and dispatch of materials. Order and maintain office supplies, and oversee general office upkeep. Coordinate required facility inspections, ensuring fire extinguishers, exit signs, and safety equipment remain compliant. Liaise with building management and service providers as needed. Seniority Level
Entry level Employment Type
Full-time Job Function
Customer Service and Administrative Industries: Appliances, Electrical, and Electronics Manufacturing Benefits
Medical insurance Additional Information
Referrals increase your chances of interviewing at Metro Light & Power by 2x.
#J-18808-Ljbffr