RR Donnelley
Williams Lea by RRD is a global business support services company with over 200 years of experience delivering world‑class business solutions. We specialize in administrative support, document production, presentation design, and marketing and communications services to leading companies, especially within legal, financial, and professional services industries.
We’re a people‑powered organization with offices in North America, the UK, Europe, and Asia Pacific. Thousands of employees work together to help clients operate more efficiently.
Job Description Williams Lea is hiring an Office Services Associate for our Los Angeles office. This is a full‑time position, Monday to Friday, 9:00 am to 6:00 pm.
Job Duties
Utilize appropriate logs for all office services work.
Ensure that job tickets are properly filled out before beginning work.
Conduct work in office services, primarily mail services and hospitality.
Follow procedures to run jobs in proper order.
Communicate with supervisor or client on job or deadline issues.
Meet contracted deadlines for accepting, completing, and delivering all work.
Troubleshoot basic equipment problems.
Be able to lift up to 50 lbs. on a regular basis.
Prioritize workflow.
Perform quality assurance on own work and the work of others.
Answer telephone, emails when needed.
Interact with clients in person, over the phone, or electronically.
Adhere to Williams Lea policies in addition to client site policies.
Use equipment and supplies in a cost‑efficient manner.
Provide reception coverage for lunch and breaks.
Close reception.
Qualifications
High school diploma or equivalent.
Minimum (1) year of office services experience, preferably in a legal, banking, or large corporate environment.
Skilled in the use of mail, phone, email, digital reprographics, and mail equipment.
Familiar with general back‑office procedures to meet and maintain client satisfaction.
Proven customer service skills required to create, maintain, and enhance customer relationships.
Good written and verbal communication skills, including professional telephone and email etiquette.
Attention to detail with good organizational skills.
Must be able to meet deadlines and complete all projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Able to make independent decisions that conform to business needs and policy.
Good problem‑solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
Must work well in a team environment.
Must be able to interact effectively with multi‑functional and diverse backgrounds.
Ability to work in a fast‑paced environment.
Must be self‑motivated with a positive can‑do attitude.
Additional Information The rate of pay for this role at the RRD location is $19.00 per hour. Depending on the role, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay. RRD’s benefit offerings include medical, dental, and vision coverage; paid time off; disability insurance; 401(k) with company match; life insurance and other voluntary supplemental insurance coverages; parental leave; adoption assistance; tuition assistance; and employer/partner discounts.
We are committed to equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug‑free workplace and performs pre‑employment substance abuse testing. All employment offers are contingent upon the successful completion of both a pre‑employment background check and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans.
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We’re a people‑powered organization with offices in North America, the UK, Europe, and Asia Pacific. Thousands of employees work together to help clients operate more efficiently.
Job Description Williams Lea is hiring an Office Services Associate for our Los Angeles office. This is a full‑time position, Monday to Friday, 9:00 am to 6:00 pm.
Job Duties
Utilize appropriate logs for all office services work.
Ensure that job tickets are properly filled out before beginning work.
Conduct work in office services, primarily mail services and hospitality.
Follow procedures to run jobs in proper order.
Communicate with supervisor or client on job or deadline issues.
Meet contracted deadlines for accepting, completing, and delivering all work.
Troubleshoot basic equipment problems.
Be able to lift up to 50 lbs. on a regular basis.
Prioritize workflow.
Perform quality assurance on own work and the work of others.
Answer telephone, emails when needed.
Interact with clients in person, over the phone, or electronically.
Adhere to Williams Lea policies in addition to client site policies.
Use equipment and supplies in a cost‑efficient manner.
Provide reception coverage for lunch and breaks.
Close reception.
Qualifications
High school diploma or equivalent.
Minimum (1) year of office services experience, preferably in a legal, banking, or large corporate environment.
Skilled in the use of mail, phone, email, digital reprographics, and mail equipment.
Familiar with general back‑office procedures to meet and maintain client satisfaction.
Proven customer service skills required to create, maintain, and enhance customer relationships.
Good written and verbal communication skills, including professional telephone and email etiquette.
Attention to detail with good organizational skills.
Must be able to meet deadlines and complete all projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Able to make independent decisions that conform to business needs and policy.
Good problem‑solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
Must work well in a team environment.
Must be able to interact effectively with multi‑functional and diverse backgrounds.
Ability to work in a fast‑paced environment.
Must be self‑motivated with a positive can‑do attitude.
Additional Information The rate of pay for this role at the RRD location is $19.00 per hour. Depending on the role, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay. RRD’s benefit offerings include medical, dental, and vision coverage; paid time off; disability insurance; 401(k) with company match; life insurance and other voluntary supplemental insurance coverages; parental leave; adoption assistance; tuition assistance; and employer/partner discounts.
We are committed to equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug‑free workplace and performs pre‑employment substance abuse testing. All employment offers are contingent upon the successful completion of both a pre‑employment background check and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans.
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