Bryant Staffing Solutions
Commercial Customer Service Representative (CSR)
Bryant Staffing Solutions, Orlando, Florida, us, 32885
Commercial Customer Service Representative (CSR) Bryant Staffing Solutions•Orlando, FL, United States
Title:
Commercial Customer Service Representative (CSR) Status:
Full-Time Location:
Lakeland or Orlando, Florida Relocation:
Assistance may be considered for the right candidate Salary:
Salary to be discussed with a Bryant Staffing Solutions Recruiter. Bonus:
Potential performance-based incentives Visa Support:
Not Available Position Overview
well-established, values-driven insurance agency in Central Florida is seeking a Commercial Customer Service Representative (CSR) to join its commercial lines team. This is a vital client-facing role that supports both new and existing commercial clients, while ensuring smooth daily operations. The ideal candidate will have strong communication skills, be detail-oriented, and bring experience in commercial insurance servicing. This role supports account managers and leadership, and is the first point of contact for many commercial clients. Key Responsibilities
New Business Processing
Handle and organize incoming commercial insurance leads ssist in collecting underwriting data and client documents Prepare application submissions for quoting and proposal stages Collaborate with carriers and account managers throughout the quoting process Client Support & Service
Respond to client inquiries via phone and email with professionalism and care Process endorsements, policy changes, and updates efficiently Issue and manage Certificates of Insurance (COIs) in a timely manner Support billing inquiries and facilitate communication with carriers on claims Policy Renewals
Collect renewal data and assist with re-marketing efforts Update client files and prepare documentation for account reviews Help coordinate renewal meetings and client outreach Administrative Compliance
Maintain accurate records in the agency's management system (AMS) Ensure documentation meets regulatory and internal standards dhere to agency procedures to support E&O compliance Candidate Profile
Required
1-2+ years of experience in insurance (commercial preferred) Florida 4-40 or 2-20 insurance license, or willingness to obtain Proven ability to issue COIs, process policy changes, and handle client communication Familiarity with agency management systems such as HawkSoft, EZLynx, or Applied Strong attention to detail and multitasking capabilities Preferred
Bilingual (English/Spanish) a plus Knowledge of commercial coverages (General Liability, Workers Comp, BOP, Auto, Umbrella) Previous experience specifically supporting commercial lines accounts Why Consider This Role?
This opportunity is based in Central Florida, offering a dynamic lifestyle with access to both city attractions and outdoor activities. Whether you enjoy theme parks, vibrant downtown nightlife, or quiet suburban living, the area provides a high quality of life with a relatively low cost of living compared to other major metro areas.
#J-18808-Ljbffr
Commercial Customer Service Representative (CSR) Status:
Full-Time Location:
Lakeland or Orlando, Florida Relocation:
Assistance may be considered for the right candidate Salary:
Salary to be discussed with a Bryant Staffing Solutions Recruiter. Bonus:
Potential performance-based incentives Visa Support:
Not Available Position Overview
well-established, values-driven insurance agency in Central Florida is seeking a Commercial Customer Service Representative (CSR) to join its commercial lines team. This is a vital client-facing role that supports both new and existing commercial clients, while ensuring smooth daily operations. The ideal candidate will have strong communication skills, be detail-oriented, and bring experience in commercial insurance servicing. This role supports account managers and leadership, and is the first point of contact for many commercial clients. Key Responsibilities
New Business Processing
Handle and organize incoming commercial insurance leads ssist in collecting underwriting data and client documents Prepare application submissions for quoting and proposal stages Collaborate with carriers and account managers throughout the quoting process Client Support & Service
Respond to client inquiries via phone and email with professionalism and care Process endorsements, policy changes, and updates efficiently Issue and manage Certificates of Insurance (COIs) in a timely manner Support billing inquiries and facilitate communication with carriers on claims Policy Renewals
Collect renewal data and assist with re-marketing efforts Update client files and prepare documentation for account reviews Help coordinate renewal meetings and client outreach Administrative Compliance
Maintain accurate records in the agency's management system (AMS) Ensure documentation meets regulatory and internal standards dhere to agency procedures to support E&O compliance Candidate Profile
Required
1-2+ years of experience in insurance (commercial preferred) Florida 4-40 or 2-20 insurance license, or willingness to obtain Proven ability to issue COIs, process policy changes, and handle client communication Familiarity with agency management systems such as HawkSoft, EZLynx, or Applied Strong attention to detail and multitasking capabilities Preferred
Bilingual (English/Spanish) a plus Knowledge of commercial coverages (General Liability, Workers Comp, BOP, Auto, Umbrella) Previous experience specifically supporting commercial lines accounts Why Consider This Role?
This opportunity is based in Central Florida, offering a dynamic lifestyle with access to both city attractions and outdoor activities. Whether you enjoy theme parks, vibrant downtown nightlife, or quiet suburban living, the area provides a high quality of life with a relatively low cost of living compared to other major metro areas.
#J-18808-Ljbffr