WHSmith North America
WHSmith North America provided pay range
This range is provided by WHSmith North America. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $40,000.00/yr - $45,000.00/yr
Position Overview The
Jr. IT Services and Support Technician
provides first‑level technical support to end users, assisting with troubleshooting, system access, hardware setup, and day‑to‑day IT operations. This is an
entry‑level role
ideal for someone starting their IT career and looking to grow into more advanced technical responsibilities. This role focuses on delivering an excellent customer experience while following established IT standards, processes, and documentation.
Key Responsibilities Technical Support
Respond to Tier 1 support requests via ticketing system, phone, chat, or in person
Troubleshoot basic hardware issues (desktops, laptops, printers, peripherals)
Assist with software installations, updates, and configurations under senior guidance
Support user account management (password resets, access requests, MFA support)
Perform routine maintenance such as device imaging, driver updates, and diagnostics
Customer Service
Provide friendly, professional support to users with varying technical backgrounds
Clearly communicate issue status, timelines, and next steps
Follow up to ensure issues are resolved to the user’s satisfaction
Systems & Process Support
Accurately document work in the IT ticketing system
Assist with IT inventory management (laptops, accessories, loaner equipment)
Support onboarding and offboarding, including device prep and user setup
Help maintain IT documentation and knowledge base articles
Work closely with senior technicians and IT leadership to escrow complex issues
Participate in IT projects such as equipment refreshes and system rollouts
Contribute to a positive, collaborative team environment
Required Qualifications
0–2 years of IT support or technical experience (internships, help desk, or coursework accepted)
Basic understanding of Windows or macOS
Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, Office apps)
Ability to troubleshoot common technical issues with guidance
Strong communication and customer service skills
Preferred Qualifications
CompTIA A+ or similar entry‑level certification (or willingness to obtain within 6–12 months)
Experience with IT ticketing systems (ServiceNow, Freshservice, Jira, etc.)
Basic understanding of networking concepts (DNS, DHCP, Wi‑Fi, VPN)
Experience imaging systems or using device management tools (Intune, JAMF)
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
Retail and IT Services and IT Consulting
Referrals increase your chances of interviewing at WHSmith North America by 2x
Get notified about new Technical Support Specialist jobs in Las Vegas, NV.
#J-18808-Ljbffr
Base pay range $40,000.00/yr - $45,000.00/yr
Position Overview The
Jr. IT Services and Support Technician
provides first‑level technical support to end users, assisting with troubleshooting, system access, hardware setup, and day‑to‑day IT operations. This is an
entry‑level role
ideal for someone starting their IT career and looking to grow into more advanced technical responsibilities. This role focuses on delivering an excellent customer experience while following established IT standards, processes, and documentation.
Key Responsibilities Technical Support
Respond to Tier 1 support requests via ticketing system, phone, chat, or in person
Troubleshoot basic hardware issues (desktops, laptops, printers, peripherals)
Assist with software installations, updates, and configurations under senior guidance
Support user account management (password resets, access requests, MFA support)
Perform routine maintenance such as device imaging, driver updates, and diagnostics
Customer Service
Provide friendly, professional support to users with varying technical backgrounds
Clearly communicate issue status, timelines, and next steps
Follow up to ensure issues are resolved to the user’s satisfaction
Systems & Process Support
Accurately document work in the IT ticketing system
Assist with IT inventory management (laptops, accessories, loaner equipment)
Support onboarding and offboarding, including device prep and user setup
Help maintain IT documentation and knowledge base articles
Work closely with senior technicians and IT leadership to escrow complex issues
Participate in IT projects such as equipment refreshes and system rollouts
Contribute to a positive, collaborative team environment
Required Qualifications
0–2 years of IT support or technical experience (internships, help desk, or coursework accepted)
Basic understanding of Windows or macOS
Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, Office apps)
Ability to troubleshoot common technical issues with guidance
Strong communication and customer service skills
Preferred Qualifications
CompTIA A+ or similar entry‑level certification (or willingness to obtain within 6–12 months)
Experience with IT ticketing systems (ServiceNow, Freshservice, Jira, etc.)
Basic understanding of networking concepts (DNS, DHCP, Wi‑Fi, VPN)
Experience imaging systems or using device management tools (Intune, JAMF)
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
Retail and IT Services and IT Consulting
Referrals increase your chances of interviewing at WHSmith North America by 2x
Get notified about new Technical Support Specialist jobs in Las Vegas, NV.
#J-18808-Ljbffr