Vernovis
Customer Service Advocate – Vernovis
Company:
Vernovis is a Total Talent Solutions company specializing in Technology, Cybersecurity, Finance & Accounting functions. We help professionals achieve their career goals by matching them with innovative projects and direct hire opportunities across the Midwest.
Position Overview:
Vernovis is looking for a Customer Service Advocate to join our client’s contact center. The advocate will engage customers via phone, email, social media, and chat, presenting a professional image while exceeding expectations.
Responsibilities
Answer customer inquiries about bank products and services via phone, email, social media, and chat.
Recognize sales opportunities and refer clients to sales associates.
Stay current on products, services, policies, and procedures.
Resolve inquiries or issues related to loan products of First Financial Bank.
Conduct account research and use support materials to solve problems.
Perform accurate customer account transaction and maintenance activities.
Strive for first‑contact resolution of inquiries, transactions, and problems.
Escalate requests that require additional knowledge or expertise per leadership.
Qualifications
At least 1 year of experience in a high‑call‑volume service center.
Working knowledge of database software (e.g., Jack Henry Silverlake).
Strong interpersonal, verbal, and written communication skills.
Demonstrated ability to provide excellent customer service.
High school diploma or GED.
Benefits
Medical insurance
Vision insurance
Equal Opportunity Statement:
Vernovis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Employment Type:
Contract
Seniority Level:
Entry level
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Vernovis is a Total Talent Solutions company specializing in Technology, Cybersecurity, Finance & Accounting functions. We help professionals achieve their career goals by matching them with innovative projects and direct hire opportunities across the Midwest.
Position Overview:
Vernovis is looking for a Customer Service Advocate to join our client’s contact center. The advocate will engage customers via phone, email, social media, and chat, presenting a professional image while exceeding expectations.
Responsibilities
Answer customer inquiries about bank products and services via phone, email, social media, and chat.
Recognize sales opportunities and refer clients to sales associates.
Stay current on products, services, policies, and procedures.
Resolve inquiries or issues related to loan products of First Financial Bank.
Conduct account research and use support materials to solve problems.
Perform accurate customer account transaction and maintenance activities.
Strive for first‑contact resolution of inquiries, transactions, and problems.
Escalate requests that require additional knowledge or expertise per leadership.
Qualifications
At least 1 year of experience in a high‑call‑volume service center.
Working knowledge of database software (e.g., Jack Henry Silverlake).
Strong interpersonal, verbal, and written communication skills.
Demonstrated ability to provide excellent customer service.
High school diploma or GED.
Benefits
Medical insurance
Vision insurance
Equal Opportunity Statement:
Vernovis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Employment Type:
Contract
Seniority Level:
Entry level
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