Albany Medical Center
Department/Unit: Otolaryngology (Hearing Center)
Work Shift: Day (United States of America)
Salary Range: $40,495.10 - $52,643.64
Assist all patients that report to the front check‑in desk.
Greet patients in a prompt, courteous and professional manner.
Interact with a diverse patient population.
Utilize the electronic medical record to maintain patient records via the registration process and scan functionality.
Update insurance information, attend appointments, collect patient co‑pays, and perform other duties assigned at the time of patient check‑in for scheduled appointments.
Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
Schedule follow‑up appointments and referrals as needed when patients check out.
Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.
Answer incoming phone calls and direct them appropriately to team members.
Convey a professional image by adhering to the established dress code.
Essential Duties and Responsibilities
Responsible for the registration and scheduling process for complex patients.
Responsible for updating the system with registration, scheduling and insurance information.
Prepares patient disability and out‑of‑work / school paperwork.
Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any patient questions.
Ability to work in multiple systems during patient‑facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
Understands the practice and hospital strategic plan.
Supports plans, policy and procedures, and initiatives within the scope of their department’s expectations and role.
Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
Exemplifies Albany Med CARES guiding principles.
Is a champion to ensure an optimal patient experience.
Understands and promotes patient and employee safety as our top priority.
Promotes a safe environment and promptly reports issues.
Understands patient safety goals.
Qualifications
High School Diploma/G.E.D. - required
2–3 years of office experience, or one year of related experience in a medical practice - preferred
Experience using an electronic health record and Microsoft Office is a plus.
Excellent customer service skills.
Ability to multi‑task in a high patient volume unit.
Ability to learn and utilize resources.
Strong time‑management skills.
Ability to review information and draw appropriate conclusions.
Good judgment and ability to problem‑solve; escalates issues as needed.
Strong teamwork skills and work ethic.
Physical Demands
Standing - Occasionally
Walking - Occasionally
Sitting - Constantly
Lifting - Rarely
Carrying - Rarely
Pushing - Rarely
Pulling - Rarely
Climbing - Rarely
Balancing - Rarely
Stooping - Rarely
Kneeling - Rarely
Crouching - Rarely
Crawling - Rarely
Reaching - Rarely
Handling - Occasionally
Grasping - Occasionally
Feeling - Rarely
Talking - Constantly
Hearing - Constantly
Repetitive Motions - Frequently
Eye/Hand/Foot Coordination - Frequently
Working Conditions
Extreme cold - Rarely
Extreme heat - Rarely
Humidity - Rarely
Wet - Rarely
Noise - Occasionally
Hazards - Rarely
Temperature Change - Rarely
Atmospheric Conditions - Rarely
Vibration - Rarely
Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
#J-18808-Ljbffr
Work Shift: Day (United States of America)
Salary Range: $40,495.10 - $52,643.64
Assist all patients that report to the front check‑in desk.
Greet patients in a prompt, courteous and professional manner.
Interact with a diverse patient population.
Utilize the electronic medical record to maintain patient records via the registration process and scan functionality.
Update insurance information, attend appointments, collect patient co‑pays, and perform other duties assigned at the time of patient check‑in for scheduled appointments.
Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
Schedule follow‑up appointments and referrals as needed when patients check out.
Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.
Answer incoming phone calls and direct them appropriately to team members.
Convey a professional image by adhering to the established dress code.
Essential Duties and Responsibilities
Responsible for the registration and scheduling process for complex patients.
Responsible for updating the system with registration, scheduling and insurance information.
Prepares patient disability and out‑of‑work / school paperwork.
Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any patient questions.
Ability to work in multiple systems during patient‑facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
Understands the practice and hospital strategic plan.
Supports plans, policy and procedures, and initiatives within the scope of their department’s expectations and role.
Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
Exemplifies Albany Med CARES guiding principles.
Is a champion to ensure an optimal patient experience.
Understands and promotes patient and employee safety as our top priority.
Promotes a safe environment and promptly reports issues.
Understands patient safety goals.
Qualifications
High School Diploma/G.E.D. - required
2–3 years of office experience, or one year of related experience in a medical practice - preferred
Experience using an electronic health record and Microsoft Office is a plus.
Excellent customer service skills.
Ability to multi‑task in a high patient volume unit.
Ability to learn and utilize resources.
Strong time‑management skills.
Ability to review information and draw appropriate conclusions.
Good judgment and ability to problem‑solve; escalates issues as needed.
Strong teamwork skills and work ethic.
Physical Demands
Standing - Occasionally
Walking - Occasionally
Sitting - Constantly
Lifting - Rarely
Carrying - Rarely
Pushing - Rarely
Pulling - Rarely
Climbing - Rarely
Balancing - Rarely
Stooping - Rarely
Kneeling - Rarely
Crouching - Rarely
Crawling - Rarely
Reaching - Rarely
Handling - Occasionally
Grasping - Occasionally
Feeling - Rarely
Talking - Constantly
Hearing - Constantly
Repetitive Motions - Frequently
Eye/Hand/Foot Coordination - Frequently
Working Conditions
Extreme cold - Rarely
Extreme heat - Rarely
Humidity - Rarely
Wet - Rarely
Noise - Occasionally
Hazards - Rarely
Temperature Change - Rarely
Atmospheric Conditions - Rarely
Vibration - Rarely
Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
#J-18808-Ljbffr