QTS Data Centers
Critical Operations Technician I (Nights)
QTS Data Centers, Wilmer, Texas, United States, 75172
Critical Operations Technician I (Nights)
Join to apply for the
Critical Operations Technician I (Nights)
role at
QTS Data Centers
Summary The
Critical Operations Technician I
is responsible for the installation, repair, and maintenance of IT, electrical, mechanical, plumbing/piping equipment, machinery and controls located in the interior and exterior of the building. This role monitors operations and conducts a routine and ongoing assessment of building systems, operations, and performance. The technician performs tests, rounds and analyzes data to ensure the proper functioning of departmental equipment. The technician also assists customers on the Data Center floor both in person and via telephone, performs customer equipment installs, manages tickets within the ticketing system, communicates and escalates alerts and customer requests to systems engineers for resolution, and completes tasks pertaining to computer hardware, software or operation systems. This role requires on‑site work hours to support a 24×7×365 data center environment and is not eligible for remote or hybrid work.
Responsibilities
Apply learning, knowledge, skills, and company policies to a wide range of tasks related to IT, electrical and mechanical equipment, controls and operating systems.
Lead, maintain, monitor and perform preventive maintenance on mechanical and electrical equipment; record readings and adjust as necessary to ensure proper operation.
Provide remote hands and eyes services for customers.
Provide high‑level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation and established Data Center Operation procedures.
Install and repair IT, mechanical and electrical equipment; assist other team members with major repairs and maintenance of building and equipment.
Process work orders for preventative and corrective maintenance on critical, building and site infrastructure. Consult with supervisor or team lead to order necessary tools and equipment.
Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
Operate and monitor critical and non‑critical system equipment to ensure safe and compliant operation.
Respond to building emergencies and customer requests as required.
Comply with departmental policy for safe storage, usage, and disposal of hazardous materials.
Use the Change Management Process to obtain approval for preventative and corrective maintenance; commence and complete maintenance with necessary documentation per QTS process and software.
Basic Qualifications
Two or more years of technical training, military training or workplace equivalency.
Background in IT, electrical and/or mechanical fields.
Proficiency with MS Office Suite.
Preferred Qualifications
One or more years of work experience in a data center environment, NOC, or equivalent.
Certifications such as BOD OEM (Panduit, Corning), A+, Network+, BICSI Installer I.
Knowledge, Skills, and Abilities
Customer focus with excellent interpersonal skills and ability to interface with all levels within the organization.
Ability to analyze operations of various systems, determine cause of problems and malfunctions and take corrective action.
Strong written, verbal and interpersonal skills.
Ability to function in a team environment.
Ability to pass job‑related skills assessments based on pre‑determined scoring criteria and time frames.
Computer skills and familiarity with MS Office, Outlook and web‑based applications.
Ability to acquire and apply job‑related knowledge within set guidelines and expectations.
Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting. Lifting requirements may range from
Total Rewards This role is eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program and other company benefits. This position is bonus eligible.
Equal Employment Opportunity We conform to all laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, genetic information, family and medical leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
The “Know Your Rights” poster is available in English and Spanish.
Pay transparency policy is available here.
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please email talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.
#J-18808-Ljbffr
Critical Operations Technician I (Nights)
role at
QTS Data Centers
Summary The
Critical Operations Technician I
is responsible for the installation, repair, and maintenance of IT, electrical, mechanical, plumbing/piping equipment, machinery and controls located in the interior and exterior of the building. This role monitors operations and conducts a routine and ongoing assessment of building systems, operations, and performance. The technician performs tests, rounds and analyzes data to ensure the proper functioning of departmental equipment. The technician also assists customers on the Data Center floor both in person and via telephone, performs customer equipment installs, manages tickets within the ticketing system, communicates and escalates alerts and customer requests to systems engineers for resolution, and completes tasks pertaining to computer hardware, software or operation systems. This role requires on‑site work hours to support a 24×7×365 data center environment and is not eligible for remote or hybrid work.
Responsibilities
Apply learning, knowledge, skills, and company policies to a wide range of tasks related to IT, electrical and mechanical equipment, controls and operating systems.
Lead, maintain, monitor and perform preventive maintenance on mechanical and electrical equipment; record readings and adjust as necessary to ensure proper operation.
Provide remote hands and eyes services for customers.
Provide high‑level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation and established Data Center Operation procedures.
Install and repair IT, mechanical and electrical equipment; assist other team members with major repairs and maintenance of building and equipment.
Process work orders for preventative and corrective maintenance on critical, building and site infrastructure. Consult with supervisor or team lead to order necessary tools and equipment.
Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
Operate and monitor critical and non‑critical system equipment to ensure safe and compliant operation.
Respond to building emergencies and customer requests as required.
Comply with departmental policy for safe storage, usage, and disposal of hazardous materials.
Use the Change Management Process to obtain approval for preventative and corrective maintenance; commence and complete maintenance with necessary documentation per QTS process and software.
Basic Qualifications
Two or more years of technical training, military training or workplace equivalency.
Background in IT, electrical and/or mechanical fields.
Proficiency with MS Office Suite.
Preferred Qualifications
One or more years of work experience in a data center environment, NOC, or equivalent.
Certifications such as BOD OEM (Panduit, Corning), A+, Network+, BICSI Installer I.
Knowledge, Skills, and Abilities
Customer focus with excellent interpersonal skills and ability to interface with all levels within the organization.
Ability to analyze operations of various systems, determine cause of problems and malfunctions and take corrective action.
Strong written, verbal and interpersonal skills.
Ability to function in a team environment.
Ability to pass job‑related skills assessments based on pre‑determined scoring criteria and time frames.
Computer skills and familiarity with MS Office, Outlook and web‑based applications.
Ability to acquire and apply job‑related knowledge within set guidelines and expectations.
Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting. Lifting requirements may range from
Total Rewards This role is eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program and other company benefits. This position is bonus eligible.
Equal Employment Opportunity We conform to all laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, genetic information, family and medical leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
The “Know Your Rights” poster is available in English and Spanish.
Pay transparency policy is available here.
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please email talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.
#J-18808-Ljbffr