Sprague Pest Solutions
Customer Service & Operations Support (BAC)
Sprague Pest Solutions, Portland, Oregon, United States, 97204
Customer Service & Operations Support (BAC)
Join to apply for the
Customer Service & Operations Support (BAC)
role at
Sprague Pest Solutions
Job Type:
Full-time
Overview Are you a detail-oriented multitasker with a knack for keeping things running smoothly? Do you thrive in a dynamic environment where your organizational skills and proactive approach make a real impact? If so, we want you to be our next Branch Administrative Coordinator (BAC).
Why You'll Love This Role
Be the Backbone: You’ll play a pivotal role in ensuring our branch operations run like a well‑oiled machine.
Client Champion: Manage client tickets, handle service requests, and maintain accurate records in our CRM.
Support Hero: Provide essential support to our technicians and branch management, ensuring customer satisfaction and operational success.
What You’ll Do
Service & Technician Coordination
Assign client tickets to technicians and assist with mapping, routing, and scheduling.
Handle incoming service requests via phone, email, or online portal.
Review daily reports, batch tickets, and ensure quality control.
Account & Billing Management
Create and update client accounts, manage billing and invoicing, and handle collections.
Conduct monthly closing procedures and log service issues and requests.
Documentation & Compliance
Ensure technician licensing is up‑to‑date and maintain compliance documentation.
Keep service binders organized and up‑to‑date.
Technical & Administrative Support
Provide first‑tier technical support for our logbook and customer portal.
Manage office supplies, equipment, and mail.
Branch Manager Support
Assist with payroll, inventory management, and reporting.
What You’ll Get Working Here
Salary: $20‑25/hr to start (depending on experience) plus performance bonuses and sales commissions.
On‑the‑job training and development.
Pride in your work and the Sprague mission.
A supportive team environment based on family values.
Unlimited growth opportunities, with continuing education and leadership training.
Benefits
Health, Vision, Dental Insurance within 30 days of hire.
401(k) after 1 year, with 100% match up to 3% plus 50% match up to 6%.
Paid time off: Personal time available day 1, holiday and vacation time after 90 days.
Childcare assistance and college savings plan.
Requirements
Professionalism: A friendly and professional demeanor with a commitment to delivering uncompromising service.
Organizational Guru: Your attention to detail and ability to juggle multiple tasks will be key.
Tech‑Savvy: Comfortable with CRM systems and basic technical support.
Proactive Problem Solver: You anticipate needs and tackle challenges head‑on.
Team Player: You work well with others and support your team to achieve common goals.
Must Haves For This Job
High school diploma or equivalent.
Nice To Haves For This Job
2+ years experience in customer service roles, preferably in service‑oriented industries such as HVAC, plumbing, retail, hospitality, or call‑centers.
1+ year experience in account management, credit & collections.
Pre‑Hire Screening Requirements
5+ years satisfactory motor vehicle record.
Criminal background check: Federal, State, County.
5‑panel drug screen.
All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually.
Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke‑free environment.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Detailed Job Description Position Title : Branch Administrative Coordinator – Portland Branch
Department : Operations
Reports to : District Manager
FLSA Status : Non‑Exempt
EEOC Class : Administrative Support Workers
Salary : Range specific to branch, 3% annual bonus subject to annual goal
Essential Duties & Responsibilities
Service & Technician Coordination
Ensure all client tickets are assigned to technicians in Sprague’s CRM.
Assist managers and technicians with mapping, routing, and assignment of accounts and service calls.
Answer incoming service requests by multi‑line phone, email, or online portal.
Review daily messaging reports (MTO) from prior day(s).
Conduct daily batching of tickets; inspect and quality check technician reports and paperwork; resolve and escape issues.
Review call backs and after‑hours calls from clients.
Account & Billing Management
Create accounts and update records as new accounts are sold or modified.
Conduct account billing and invoicing activities.
Conduct monthly closing procedures for Branch.
Log complaints, service issues, requests, changes to scheduled service.
Documentation & Compliance
Ensure renewal and documentation of technician licensing.
Log complaints and service issues.
File branch compliance documentation and maintain service binders.
Technical & Administrative Support
Provide first-tier technical support for the logbook and customer portal.
Maintain and organize office supplies, equipment, and records.
Branch Manager Support
Payroll: Review technician timecards and communicate corrections.
Inventory: Order pesticides; track product and equipment inventory.
Reporting: Run, manage, and deliver reports.
Job Requirements
High school diploma or GED.
Excellent communicator, both written and verbal.
Ability to navigate conflict, recommend options, and facilitate solutions.
Ability to set priorities and manage time.
Ability to adapt quickly and work effectively in a fast‑paced office environment.
Attention to detail and ability to recognize and correct errors.
Proficiency with Microsoft Office Suite, scheduling and mapping software, billing systems, and web‑based portals.
Must pass background screening requirements.
Preferred Qualifications
2+ years experience in customer service roles, preferably in service‑oriented industries such as HVAC, plumbing, retail, hospitality, or call‑centers.
Environment And Physical Demands
Frequently sitting at a desk to operate a computer, telephone, and other office equipment.
Constantly communicating with internal and external customers by telephone, in‑person, and over email.
Frequently walking, reaching, and/or stooping to access equipment and supplies.
Frequently lifting up to 50 lbs.
W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.
Equal Employment Opportunity Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke‑free environment.
$20‑25 per hour plus annual bonus plan
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Customer Service & Operations Support (BAC)
role at
Sprague Pest Solutions
Job Type:
Full-time
Overview Are you a detail-oriented multitasker with a knack for keeping things running smoothly? Do you thrive in a dynamic environment where your organizational skills and proactive approach make a real impact? If so, we want you to be our next Branch Administrative Coordinator (BAC).
Why You'll Love This Role
Be the Backbone: You’ll play a pivotal role in ensuring our branch operations run like a well‑oiled machine.
Client Champion: Manage client tickets, handle service requests, and maintain accurate records in our CRM.
Support Hero: Provide essential support to our technicians and branch management, ensuring customer satisfaction and operational success.
What You’ll Do
Service & Technician Coordination
Assign client tickets to technicians and assist with mapping, routing, and scheduling.
Handle incoming service requests via phone, email, or online portal.
Review daily reports, batch tickets, and ensure quality control.
Account & Billing Management
Create and update client accounts, manage billing and invoicing, and handle collections.
Conduct monthly closing procedures and log service issues and requests.
Documentation & Compliance
Ensure technician licensing is up‑to‑date and maintain compliance documentation.
Keep service binders organized and up‑to‑date.
Technical & Administrative Support
Provide first‑tier technical support for our logbook and customer portal.
Manage office supplies, equipment, and mail.
Branch Manager Support
Assist with payroll, inventory management, and reporting.
What You’ll Get Working Here
Salary: $20‑25/hr to start (depending on experience) plus performance bonuses and sales commissions.
On‑the‑job training and development.
Pride in your work and the Sprague mission.
A supportive team environment based on family values.
Unlimited growth opportunities, with continuing education and leadership training.
Benefits
Health, Vision, Dental Insurance within 30 days of hire.
401(k) after 1 year, with 100% match up to 3% plus 50% match up to 6%.
Paid time off: Personal time available day 1, holiday and vacation time after 90 days.
Childcare assistance and college savings plan.
Requirements
Professionalism: A friendly and professional demeanor with a commitment to delivering uncompromising service.
Organizational Guru: Your attention to detail and ability to juggle multiple tasks will be key.
Tech‑Savvy: Comfortable with CRM systems and basic technical support.
Proactive Problem Solver: You anticipate needs and tackle challenges head‑on.
Team Player: You work well with others and support your team to achieve common goals.
Must Haves For This Job
High school diploma or equivalent.
Nice To Haves For This Job
2+ years experience in customer service roles, preferably in service‑oriented industries such as HVAC, plumbing, retail, hospitality, or call‑centers.
1+ year experience in account management, credit & collections.
Pre‑Hire Screening Requirements
5+ years satisfactory motor vehicle record.
Criminal background check: Federal, State, County.
5‑panel drug screen.
All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually.
Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke‑free environment.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Detailed Job Description Position Title : Branch Administrative Coordinator – Portland Branch
Department : Operations
Reports to : District Manager
FLSA Status : Non‑Exempt
EEOC Class : Administrative Support Workers
Salary : Range specific to branch, 3% annual bonus subject to annual goal
Essential Duties & Responsibilities
Service & Technician Coordination
Ensure all client tickets are assigned to technicians in Sprague’s CRM.
Assist managers and technicians with mapping, routing, and assignment of accounts and service calls.
Answer incoming service requests by multi‑line phone, email, or online portal.
Review daily messaging reports (MTO) from prior day(s).
Conduct daily batching of tickets; inspect and quality check technician reports and paperwork; resolve and escape issues.
Review call backs and after‑hours calls from clients.
Account & Billing Management
Create accounts and update records as new accounts are sold or modified.
Conduct account billing and invoicing activities.
Conduct monthly closing procedures for Branch.
Log complaints, service issues, requests, changes to scheduled service.
Documentation & Compliance
Ensure renewal and documentation of technician licensing.
Log complaints and service issues.
File branch compliance documentation and maintain service binders.
Technical & Administrative Support
Provide first-tier technical support for the logbook and customer portal.
Maintain and organize office supplies, equipment, and records.
Branch Manager Support
Payroll: Review technician timecards and communicate corrections.
Inventory: Order pesticides; track product and equipment inventory.
Reporting: Run, manage, and deliver reports.
Job Requirements
High school diploma or GED.
Excellent communicator, both written and verbal.
Ability to navigate conflict, recommend options, and facilitate solutions.
Ability to set priorities and manage time.
Ability to adapt quickly and work effectively in a fast‑paced office environment.
Attention to detail and ability to recognize and correct errors.
Proficiency with Microsoft Office Suite, scheduling and mapping software, billing systems, and web‑based portals.
Must pass background screening requirements.
Preferred Qualifications
2+ years experience in customer service roles, preferably in service‑oriented industries such as HVAC, plumbing, retail, hospitality, or call‑centers.
Environment And Physical Demands
Frequently sitting at a desk to operate a computer, telephone, and other office equipment.
Constantly communicating with internal and external customers by telephone, in‑person, and over email.
Frequently walking, reaching, and/or stooping to access equipment and supplies.
Frequently lifting up to 50 lbs.
W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.
Equal Employment Opportunity Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke‑free environment.
$20‑25 per hour plus annual bonus plan
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