Ccgmag
University of Kentucky
Equal Employment Opportunity/M/F/disability/protected veteran status.
Posting Details Job Title:
Student Technology Specialist
Requisition Number:
DU14165
Department Name:
3L700: ITS Customer Spt & Student Enablement
Work Location:
Lexington, KY
Salary Range:
$13.25 per hour
Type of Position:
Student
Position Time Status:
Part-Time
Required Education Candidates must be enrolled at UK full-time for the Fall 2025 semester. Candidates must remain enrolled full-time in good academic standing for the duration of their employment with ITS.
Required Related Experience Coursework or other experience relating to computer science, engineering, mass communications and/or customer service.
Experience with some of the following operating systems: Windows, MacOS, iOS, iPadOS, and Android.
Required License/Registration/Certification None
Physical Requirements Ability to work at a desk utilizing computer, mouse, keyboard, and chat support for portions of the day.
Shift We are currently hiring for the Spring 2026 semester; Days, Evenings, Nights. Shifts are flexible. We work around your class schedule. Must be able to work 10-20 hours per week.
Job Summary Student Technology Specialists assists with accessing Eduroam, downloading and installing software, supporting overall student success initiatives, troubleshooting technical issues students have while on campus, recording interactions in ServiceNow ticketing system and general computer support and maintenance. Students will provide both in person and remote support.
Skills / Knowledge / Abilities
Excellent verbal communication skills required.
Must have proficient or advanced computer and keyboarding skills.
Ability to work alone, as well as with a team is essential.
Must be independent and dependable.
Strong interpersonal skills required.
Ability to effectively explain technical concepts into non-technical language.
Preferred Education/Experience Must be proficient with Microsoft Office products. Troubleshooting technical issues and customer service skills preferred.
Deadline to Apply 02/02/2026
Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
* Describe your definition of customer service. (Open Ended Question)
* Please describe a situation in which you dealt with a difficult customer and how you successfully resolved the issue. (Open Ended Question)
* Please provide a brief synopsis of your troubleshooting skills and methodology. (Open Ended Question)
* What is your student classification?
Freshman
Sophomore
Junior
Senior
Graduate Student
Bachelor's completed
* Please list the hours, days, and shifts you are available to work. (Open Ended Question)
Applicant Documents Required Documents
Resume
Cover Letter
Optional Documents
Academic Transcript
Notes:
The applicant’s availability at least during Spring 2026 semester should be included in the Cover Letter. #J-18808-Ljbffr
Posting Details Job Title:
Student Technology Specialist
Requisition Number:
DU14165
Department Name:
3L700: ITS Customer Spt & Student Enablement
Work Location:
Lexington, KY
Salary Range:
$13.25 per hour
Type of Position:
Student
Position Time Status:
Part-Time
Required Education Candidates must be enrolled at UK full-time for the Fall 2025 semester. Candidates must remain enrolled full-time in good academic standing for the duration of their employment with ITS.
Required Related Experience Coursework or other experience relating to computer science, engineering, mass communications and/or customer service.
Experience with some of the following operating systems: Windows, MacOS, iOS, iPadOS, and Android.
Required License/Registration/Certification None
Physical Requirements Ability to work at a desk utilizing computer, mouse, keyboard, and chat support for portions of the day.
Shift We are currently hiring for the Spring 2026 semester; Days, Evenings, Nights. Shifts are flexible. We work around your class schedule. Must be able to work 10-20 hours per week.
Job Summary Student Technology Specialists assists with accessing Eduroam, downloading and installing software, supporting overall student success initiatives, troubleshooting technical issues students have while on campus, recording interactions in ServiceNow ticketing system and general computer support and maintenance. Students will provide both in person and remote support.
Skills / Knowledge / Abilities
Excellent verbal communication skills required.
Must have proficient or advanced computer and keyboarding skills.
Ability to work alone, as well as with a team is essential.
Must be independent and dependable.
Strong interpersonal skills required.
Ability to effectively explain technical concepts into non-technical language.
Preferred Education/Experience Must be proficient with Microsoft Office products. Troubleshooting technical issues and customer service skills preferred.
Deadline to Apply 02/02/2026
Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
* Describe your definition of customer service. (Open Ended Question)
* Please describe a situation in which you dealt with a difficult customer and how you successfully resolved the issue. (Open Ended Question)
* Please provide a brief synopsis of your troubleshooting skills and methodology. (Open Ended Question)
* What is your student classification?
Freshman
Sophomore
Junior
Senior
Graduate Student
Bachelor's completed
* Please list the hours, days, and shifts you are available to work. (Open Ended Question)
Applicant Documents Required Documents
Resume
Cover Letter
Optional Documents
Academic Transcript
Notes:
The applicant’s availability at least during Spring 2026 semester should be included in the Cover Letter. #J-18808-Ljbffr