DSV Air & Sea
Customer Service Agent, FTZ Administrator
Location:
El Paso, USA Division:
Air & Sea Time Type:
Full Time
Summary The Customer Service Agent manages client inquiries and ensures quality response in a timely fashion. Coordinates with the client, internal DSV teams and external partners to meet and exceed customer expectations while achieving DSV Transportation Management's internal goals.
Responsibilities
Primary point of contact with the customer for handling inquiries and providing information.
Provides expediting, tracing and POD support as required.
Resolves customer issues quickly and efficiently.
Provides ad hoc reporting and analysis as requested.
Becomes proficient in all DSV Transportation supported operations at the facility.
Documents cost avoidance and savings attained.
Works on special projects and assignments as needed.
Reviews and transmits Weekly estimate and weekly entry 3461’s and 7501’s.
Tracks and monitors 214 admissions and customs entries to ensure timely processing and resolves any issues or delays.
Communicates with customs officials, brokers, and other stakeholders to resolve any customs‑related inquiries or problems.
Enter and review withdrawals for exportation and IT (QP/WP CBP Forms 7512).
Ensures all weekly, monthly, quarterly and annual FTZ forms and reports necessary for FTZ operations are submitted and reviewed for accuracy.
Monitors FTZ operations end to end to include daily processing zone transactions.
Operates the FTZ inventory control and recordkeeping system.
Communicates with Warehouse personnel for inventory discrepancies.
Maintains accurate records of customs transactions and documentation for audit purposes.
Provides annual FTZ reports (Yearly Blanket CBP form 216, Annual Reconciliation, Certification Letter, FTZ Board Report).
Provides guidance and support to colleagues on FTZ‑related matters.
Minimum Required Qualifications
High School diploma.
2 years’ experience in a logistics, customer service or related field.
Preferred Qualifications
College degree.
3 years’ experience in a logistics, customer service or related field.
Skills, Knowledge and Abilities
Computer Skills:
Proficient typing and PC skills required; proficient with all Microsoft Office computer applications.
Language Skills:
English (reading, writing, verbal).
Mathematical Skills:
Intermediate.
Physical Demands & Work Environment Work requires use of hands, reaching with arms, working with computers and telephone equipment, and occasional travel by plane and automobile. The environment is low to moderate noise; typical office setting with minimal exposure to fumes or chemicals.
At‑Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as at‑will employees. Termination may occur for any reason provided the discharge does not violate any law. Each employee has the right to terminate employment at any time.
Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable state or local law.
Pay Range Expected base pay: $14.00 – $19.00 per hour.
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El Paso, USA Division:
Air & Sea Time Type:
Full Time
Summary The Customer Service Agent manages client inquiries and ensures quality response in a timely fashion. Coordinates with the client, internal DSV teams and external partners to meet and exceed customer expectations while achieving DSV Transportation Management's internal goals.
Responsibilities
Primary point of contact with the customer for handling inquiries and providing information.
Provides expediting, tracing and POD support as required.
Resolves customer issues quickly and efficiently.
Provides ad hoc reporting and analysis as requested.
Becomes proficient in all DSV Transportation supported operations at the facility.
Documents cost avoidance and savings attained.
Works on special projects and assignments as needed.
Reviews and transmits Weekly estimate and weekly entry 3461’s and 7501’s.
Tracks and monitors 214 admissions and customs entries to ensure timely processing and resolves any issues or delays.
Communicates with customs officials, brokers, and other stakeholders to resolve any customs‑related inquiries or problems.
Enter and review withdrawals for exportation and IT (QP/WP CBP Forms 7512).
Ensures all weekly, monthly, quarterly and annual FTZ forms and reports necessary for FTZ operations are submitted and reviewed for accuracy.
Monitors FTZ operations end to end to include daily processing zone transactions.
Operates the FTZ inventory control and recordkeeping system.
Communicates with Warehouse personnel for inventory discrepancies.
Maintains accurate records of customs transactions and documentation for audit purposes.
Provides annual FTZ reports (Yearly Blanket CBP form 216, Annual Reconciliation, Certification Letter, FTZ Board Report).
Provides guidance and support to colleagues on FTZ‑related matters.
Minimum Required Qualifications
High School diploma.
2 years’ experience in a logistics, customer service or related field.
Preferred Qualifications
College degree.
3 years’ experience in a logistics, customer service or related field.
Skills, Knowledge and Abilities
Computer Skills:
Proficient typing and PC skills required; proficient with all Microsoft Office computer applications.
Language Skills:
English (reading, writing, verbal).
Mathematical Skills:
Intermediate.
Physical Demands & Work Environment Work requires use of hands, reaching with arms, working with computers and telephone equipment, and occasional travel by plane and automobile. The environment is low to moderate noise; typical office setting with minimal exposure to fumes or chemicals.
At‑Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as at‑will employees. Termination may occur for any reason provided the discharge does not violate any law. Each employee has the right to terminate employment at any time.
Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable state or local law.
Pay Range Expected base pay: $14.00 – $19.00 per hour.
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