Next Level Pros
IT Operations & Systems Coordinator
Location: 5715 Bedford St, Pasco, WA 99301 (In Person Position)
Overview
Position Overview We are seeking an IT Operations & Systems Coordinator to support and manage the internal software systems that power our growing portfolio of businesses. This role is responsible for ensuring day-to-day system operations run cleanly, efficiently, and consistently across multiple companies. This is not a software engineering or coding role. Instead, this position focuses on system execution, user management, documentation, bug tracking, and operational reliability. About NLPartners & Next Level Pros NLPartners is a portfolio company that builds and supports multiple operating businesses across industries such as home services, healthcare, real estate, and professional services. Our flagship organization, Next Level Pros, provides leadership development, coaching, and operational infrastructure to help entrepreneurs and operating leaders scale strong, disciplined companies. We believe clean systems create powerful businesses — and this role plays a critical part in keeping those systems organized, functional, and scalable.
What You’ll Be Responsible For Software & Systems Management
Set up and configure software platforms for new businesses
Manage user access, permissions, and security standards
Maintain system documentation, access logs, and organizational standards
Ensure internal tools are structured, clean, and consistently maintained
Bug Tracking & Issue Management
Track, document, and prioritize system issues
Coordinate fixes with internal teams or external vendors
Validate resolutions and maintain detailed issue logs
Operational Execution
Execute repeatable IT and systems workflows with precision
Maintain operational systems (CRMs, proposals, internal tools, workflows)
Identify small efficiency improvements to reduce friction
Internal Support
Serve as the first point of contact for internal system‑related requests
Troubleshoot basic issues and escalations when necessary
Ensure team members have proper access, tools, and system readiness
What We’re Looking For Required
Experience working with business software platforms
Strong organizational and documentation skills
Comfortable following SOPs and repeatable workflows
Ability to manage multiple tasks without losing details
Clear communicator with technical and non‑technical teams
Nice to Have
Startup or multi‑business experience
Familiarity with ticketing or bug tracking systems
Basic understanding of business or sales workflows
This Role Is Not
A coding or software engineering position
A strategic IT leadership role
$20–$23 per hour (depending on experience)
Sick Time
Growth opportunities within a rapidly expanding organization
Equal Employment Opportunity Statement We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification under Washington State and federal law.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Information Technology
Industries
Business Consulting and Services
Salary
$50,000.00–$60,000.00
#J-18808-Ljbffr
Overview
Position Overview We are seeking an IT Operations & Systems Coordinator to support and manage the internal software systems that power our growing portfolio of businesses. This role is responsible for ensuring day-to-day system operations run cleanly, efficiently, and consistently across multiple companies. This is not a software engineering or coding role. Instead, this position focuses on system execution, user management, documentation, bug tracking, and operational reliability. About NLPartners & Next Level Pros NLPartners is a portfolio company that builds and supports multiple operating businesses across industries such as home services, healthcare, real estate, and professional services. Our flagship organization, Next Level Pros, provides leadership development, coaching, and operational infrastructure to help entrepreneurs and operating leaders scale strong, disciplined companies. We believe clean systems create powerful businesses — and this role plays a critical part in keeping those systems organized, functional, and scalable.
What You’ll Be Responsible For Software & Systems Management
Set up and configure software platforms for new businesses
Manage user access, permissions, and security standards
Maintain system documentation, access logs, and organizational standards
Ensure internal tools are structured, clean, and consistently maintained
Bug Tracking & Issue Management
Track, document, and prioritize system issues
Coordinate fixes with internal teams or external vendors
Validate resolutions and maintain detailed issue logs
Operational Execution
Execute repeatable IT and systems workflows with precision
Maintain operational systems (CRMs, proposals, internal tools, workflows)
Identify small efficiency improvements to reduce friction
Internal Support
Serve as the first point of contact for internal system‑related requests
Troubleshoot basic issues and escalations when necessary
Ensure team members have proper access, tools, and system readiness
What We’re Looking For Required
Experience working with business software platforms
Strong organizational and documentation skills
Comfortable following SOPs and repeatable workflows
Ability to manage multiple tasks without losing details
Clear communicator with technical and non‑technical teams
Nice to Have
Startup or multi‑business experience
Familiarity with ticketing or bug tracking systems
Basic understanding of business or sales workflows
This Role Is Not
A coding or software engineering position
A strategic IT leadership role
$20–$23 per hour (depending on experience)
Sick Time
Growth opportunities within a rapidly expanding organization
Equal Employment Opportunity Statement We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification under Washington State and federal law.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Information Technology
Industries
Business Consulting and Services
Salary
$50,000.00–$60,000.00
#J-18808-Ljbffr